Leading agencies include A.R.C.E. Contact Center, MSV Multicall, BPO Nextdoor, SINSPIRED Studio and Ukrany. A total of 5 Customer Service Outsourcing providers in Lviv, Ukraine are ready to help. They serve clients such as Banks, Fashion, Transport, Cosmetics, Bio-products, Online Stores, Market leaders, Online shopping, Stationary retail and Agricultural services. Population of Lviv, Ukraine is 724,822.
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Found 5 matching agencies
Ukrany empowers businesses to scale faster through expert recruitment, software development, and HR services. By partnering with Ukrany, companies can find top talent, streamline workflows, and drive growth without sacrificing cost control.
team of 2 - 10 people
8 years of industry experience
contact for pricing
min project budget $5k
BPO Nextdoor is a European business process outsourcing company that provides a wide range of services, including data analytics, call center, social media monitoring/analysis, back-office and customer services. By partnering with BPO Nextdoor, clients can benefit from improved operational efficiency, cost savings, and enhanced customer satisfaction. The company's team of experts offers flexible cooperation models tailored to meet the specific needs of each client. With a strong presence in 15 European languages and a network of experienced professionals, BPO Nextdoor is well-equipped to support businesses across various industries. By outsourcing business processes to BPO Nextdoor, companies can focus on their core activities while leveraging the company's expertise to drive success.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
MSV Multicall is a reliable partner for online businesses, stationary retailers, and market leaders. The company offers comprehensive call center and customer service outsourcing services in multiple languages, enabling clients to focus on their core operations. With prompt and competent support, MSV Multicall manages customer inquiries across various channels and languages, optimizing logistics and ensuring seamless customer experience. This allows companies to concentrate on their main activities, while the provider handles back-office tasks.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
A.R.C.E. Contact Center is a leading provider of business services, customer service outsourcing, and call center solutions. By leveraging their expertise, businesses can free up time to focus on core goals while ensuring seamless customer interactions across various channels. With over 15 years of experience and a proven track record, A.R.C.E. offers customized contact center solutions that cater to the unique needs of each client. Their services include omnichannel communication, multilingual support, and COPC certification, ensuring maximum quality and efficiency. By partnering with A.R.C.E., businesses can improve customer satisfaction, reduce costs, and enhance their overall operations.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $1k
A game art studio that specializes in transforming creative ideas into vibrant art, offering a range of services including professional game visuals, 2D stylized art, concept designs, environment art, illustrations, and 2D spine animation. Their skilled team uses advanced techniques to produce dynamic and interactive results. By utilizing these services, clients can bring their game characters and worlds to life, craft an effective story with compelling video game characters, and achieve desired outcomes through optimized performance and storage space.
team of 2 - 10 people
5 years of industry experience
rate $25 - $50 / hr
min project budget $10k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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