Leading agencies include A.R.C.E. Contact Center, Graf Call Center, Talent First, Simply Contact and MSV Multicall. A total of 24 Customer Service Outsourcing providers in Ukraine are ready to help. They serve clients such as USA, Banks, Varies, Retail, France, Ukraine, Swiftic, Finance, Fashion and Startups.
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Found 24 matching agencies
Helpware provides a range of innovative services to transform customer experiences, from AI development and cybersecurity to business services and customer service outsourcing. Their AI solutions enable businesses to automate, personalize, and enhance their data, while their cybersecurity technology protects sensitive information. By leveraging their expertise in human task support, Helpware helps clients create superior customer experiences, drive growth, and achieve a strong brand presence.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $5k
A reliable business process outsourcing (BPO) company in Ukraine, Mobilunity BPO has been supporting clients globally since 2010. Skilled at finding and hiring the right professionals to perform various tasks, from data labeling to customer care and account management. With over 10 years of experience in marketing and customer support services, the company is well-equipped to build dream teams for startups and large companies alike. Mobilunity BPO offers a hassle-free process of hiring remote assistants, including outsourced recruiting and HR services, data labeling for ML/AI projects, and more.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Simply Contact provides customer support outsourcing services to help businesses deliver efficient and effective communication with their customers. Their services include customer service outsourcing, call center services, and business services, designed to boost customer satisfaction, maximize service efficiency, and reduce operational costs. By leveraging their expertise in project management, analytics systems, and crisis management, Simply Contact's clients can optimize their business processes while maintaining a high level of quality assurance.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
BSG provides a comprehensive enterprise communication platform to businesses, enabling them to improve client engagement and experience. With its robust features, the platform allows companies to send promotions and updates via Bulk SMS, create personalized transactional messages, and nurture friendly conversations with Two-Way SMS. The company also offers Website Tools to convert visitors into paid clients and auto SMS failover to reach offline users. Additionally, BSG's omnichannel messaging platform provides advanced filtering, segmentation, and fine-grained queries to explore customer data. This enables companies to set automated personalized retention campaigns and track performance with responsive analytics.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
WiserBrand is a trusted digital partner for small to medium-sized businesses, providing comprehensive services to drive growth and success. With expertise in web & software development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), digital marketing, search engine optimization (SEO), pay per click, WiserBrand empowers businesses to overcome challenges and achieve long-term growth. From analysis to transformation, WiserBrand's team of experts delivers tailored solutions that enhance user experience, establish reliable security, and create web design options that help businesses stand out from the competition.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Synebo is a trusted Salesforce development partner that empowers businesses to thrive in today's digital landscape. With over 250 Salesforce certifications and a proven track record of projects, Synebo's team provides end-to-end solutions covering development, consulting, and software delivery process development. Their services benefit clients by offering customized Salesforce solutions tailored to their specific needs, resulting in increased efficiency, productivity, and revenue growth.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $1k
ALLSTARSIT provides a comprehensive solution for businesses looking to expand their global team. Their services include software development, testing services, IT services & consulting, IT staff augmentation, business services, and customer service outsourcing. These services enable companies to tap into a wide talent pool of top-tier engineers and simplify the hiring process. ALLSTARSIT's integrated solution streamlines the process of finding and hiring global talent, managing HR and payroll, and automating compliance across 20+ countries. This allows businesses to save time and resources, reduce hiring timelines by up to 50%, and eliminate administrative tasks such as taxes, benefits, and payroll.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $25k
Global Bilgi provides exceptional customer experience solutions, including IT services and consulting, business services, customer service outsourcing, and call center services. These services enable businesses to grow faster and achieve remarkable results. With over 80 trusted clients and more than 16 thousand customer experience professionals worldwide, Global Bilgi offers a unique opportunity for clients to make their customers happy. The company's in-house developed IT solutions, such as the omnichannel cloud call center platform Sirius and RPA, provide a competitive edge in the digital age. By partnering with Global Bilgi, businesses can benefit from its expertise in contact center outsourcing, customer service management, and IT solutions.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
Ukrany empowers businesses to scale faster through expert recruitment, software development, and HR services. By partnering with Ukrany, companies can find top talent, streamline workflows, and drive growth without sacrificing cost control.
team of 2 - 10 people
8 years of industry experience
contact for pricing
min project budget $5k
Webnauts is a leading digital marketing agency and web development company that offers a comprehensive range of services to transform businesses. With expertise in web & software development, mobile app development, e-commerce development, IT staff augmentation, business services, customer service outsourcing, and more, Webnauts helps clients attract customers, retain audiences, and promote products through turnkey landing pages, on-page optimization, off-page SEO, keyword research, and content marketing. The company's experienced team of professionals provides high-quality solutions that enhance websites' functionality, user experience, and search engine rankings.
team of 26 - 50 people
8 years of industry experience
rate $25 - $50 / hr
min project budget $1k
BPO Nextdoor is a European business process outsourcing company that provides a wide range of services, including data analytics, call center, social media monitoring/analysis, back-office and customer services. By partnering with BPO Nextdoor, clients can benefit from improved operational efficiency, cost savings, and enhanced customer satisfaction. The company's team of experts offers flexible cooperation models tailored to meet the specific needs of each client. With a strong presence in 15 European languages and a network of experienced professionals, BPO Nextdoor is well-equipped to support businesses across various industries. By outsourcing business processes to BPO Nextdoor, companies can focus on their core activities while leveraging the company's expertise to drive success.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
GotYourBack Support provides top-notch customer service outsourcing solutions to help businesses thrive. Their team of experts offers a range of services, including business services, call center services, and sales outsourcing. By partnering with GotYourBack Support, companies can improve their customer satisfaction scores, reduce average resolution times, and increase revenue. The company's collaboration improves key performance indicators, making it an ideal choice for businesses looking to enhance their operations.
team of 26 - 50 people
6 years of industry experience
contact for pricing
min project budget $10k
MSV Multicall is a reliable partner for online businesses, stationary retailers, and market leaders. The company offers comprehensive call center and customer service outsourcing services in multiple languages, enabling clients to focus on their core operations. With prompt and competent support, MSV Multicall manages customer inquiries across various channels and languages, optimizing logistics and ensuring seamless customer experience. This allows companies to concentrate on their main activities, while the provider handles back-office tasks.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
A.R.C.E. Contact Center is a leading provider of business services, customer service outsourcing, and call center solutions. By leveraging their expertise, businesses can free up time to focus on core goals while ensuring seamless customer interactions across various channels. With over 15 years of experience and a proven track record, A.R.C.E. offers customized contact center solutions that cater to the unique needs of each client. Their services include omnichannel communication, multilingual support, and COPC certification, ensuring maximum quality and efficiency. By partnering with A.R.C.E., businesses can improve customer satisfaction, reduce costs, and enhance their overall operations.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $1k
This company offers a wide range of eCommerce support services that cater to the needs of various businesses. They provide expert customer support, help with setting up and managing online stores, and ensure seamless interactions between customers and their platforms. Their services enable businesses to focus on growth and expansion while maintaining high-quality customer service. With a team of skilled professionals, they offer flexible solutions tailored to meet the unique needs of each client.
team of 26 - 50 people
3 years of industry experience
rate $25 - $50 / hr
min project budget $10k
eCall Call Center provides a comprehensive range of services to businesses, including customer service outsourcing, sales outsourcing, and call center services. With over 18 years of experience, the company has established itself as a leading provider of high-quality contact center solutions. eCall's team of experts offers bespoke support to clients across various industries, including business services, customer service outsourcing, and call center services. By leveraging cutting-edge technology and a deep understanding of client needs, eCall helps businesses streamline operations, boost sales, and improve overall performance.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
LimTC offers a range of business services, including customer service outsourcing and call center services. These solutions provide businesses with the ability to outsource non-core functions, freeing up resources for more critical tasks. By leveraging LimTC's expertise, companies can improve efficiency, reduce costs, and enhance customer satisfaction. With a focus on relationship-building and credibility, LimTC helps clients achieve their goals through tailored partnerships. The company provides round-the-clock support, ensuring timely delivery of projects worldwide. This allows businesses to focus on growth while knowing that their projects are in good hands. By partnering with LimTC, companies can benefit from cost savings, improved quality results, and increased peace of mind.
team of 101 - 250 people
8 years of industry experience
contact for pricing
min project budget $5k
Talent First helps businesses find and hire the right IT professionals. Their services include recruitment, outstaffing, cybersecurity, and more. By working with Talent First, companies can tap into a global talent pool and access expert knowledge to stay ahead of the competition. With tailored solutions and a focus on technical roles, Talent First provides businesses with the flexibility and efficiency they need to succeed.
team of 2 - 10 people
5 years of industry experience
rate $50 - $75 / hr
min project budget $5k
A game art studio that specializes in transforming creative ideas into vibrant art, offering a range of services including professional game visuals, 2D stylized art, concept designs, environment art, illustrations, and 2D spine animation. Their skilled team uses advanced techniques to produce dynamic and interactive results. By utilizing these services, clients can bring their game characters and worlds to life, craft an effective story with compelling video game characters, and achieve desired outcomes through optimized performance and storage space.
team of 2 - 10 people
5 years of industry experience
rate $25 - $50 / hr
min project budget $10k
OnlineMarket provides top-notch call center services that cater to the diverse needs of businesses. By partnering with them, companies can enhance their customer service experience, increase sales productivity, and streamline operations. With a team of qualified and certified personnel, OnlineMarket offers expert telemarketing solutions, order processing, mail handling, and more. These services enable businesses to focus on growth and expansion while leveraging the company's expertise in call center management. By choosing OnlineMarket, companies can benefit from improved customer satisfaction, increased revenue, and a competitive edge in the market.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $1k
Adelina BPO offers a range of contact center solutions designed to meet the needs of businesses of all sizes. The company's mission is to provide 24/7 customer service that exceeds expectations. By leveraging cutting-edge technology and methodology, Adelina BPO provides cost-effective and scalable contact center services that improve customer satisfaction and drive business growth. With extensive experience in managing inbound and outbound calls, the company's skilled agents deliver exceptional service that feels like personalized support to customers. By partnering with Adelina BPO, businesses can enjoy increased efficiency, reduced costs, and improved customer loyalty.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $5k
Graf Call Center provides business services, customer service outsourcing, call center services, and sales outsourcing to help companies succeed. With over a decade of experience in the industry, Graf Call Center delivers high-quality solutions that cater to the needs of medium-sized businesses. The company offers flexible arrangements for employees, including workstation setup with necessary amenities. Its success can be attributed to its focus on client-oriented, innovative, and successful approaches. Throughout its 12-year journey, Graf Call Center has successfully completed over 40 projects. By partnering with Graf Call Center, businesses can expect efficient service delivery, tailored solutions, and a strong commitment to customer satisfaction.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
IPOfunnel is a leading provider of innovative solutions, empowering individuals and businesses to succeed in the digital age. With expertise in web & software development, mobile app development, IoT development, and more, IPOfunnel helps clients kickstart their side hustles and achieve success. By providing services such as business services, customer service outsourcing, web design (UI/UX), and app designing (UI/UX), IPOfunnel ensures that clients have a comprehensive digital strategy in place. This enables them to stay ahead of the competition and thrive in today's fast-paced market.
team of 2 - 10 people
4 years of industry experience
contact for pricing
min project budget $10k
Formidable is a cutting-edge technology company that specializes in web and software development, mobile app development, business services, customer service outsourcing, and more. With years of experience in developing innovative solutions, they bring their expertise to clients across various industries, including startup founders. By leveraging AI tools and neural networks, Formidable creates unique technologies that drive business growth and success.
team of 2 - 10 people
5 years of industry experience
rate $25 - $50 / hr
min project budget $25k
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Post your project — free & easyUkraine has steadily positioned itself as a significant hub for digital agencies, driven by a robust IT sector and a growing pool of creative talent. According to the Ukrainian IT Association, the country's digital marketing and web development industry reported an estimated annual growth rate of approximately 20% from 2020 to 2022. Digital agencies in Ukraine primarily specialize in web design, digital marketing, SEO optimization, social media management, and software development, serving both domestic and international clients.
A key challenge facing the Ukrainian digital agency ecosystem includes geopolitical instability, notably the ongoing conflict, which has impacted foreign perceptions and posed operational difficulties. Additionally, there is increased competition from agencies in Eastern Europe and Asia, potentially placing pressure on pricing models.
Despite these challenges, the market offers substantial opportunities. Ukraine maintains a competitive advantage due to its strong educational infrastructure, affordable labor costs, and high-level expertise in technology-driven solutions. Growing global demand for digital transformation services also positions Ukrainian agencies to expand their international client base significantly. Furthermore, ongoing digitalization trends domestically provide ample opportunities for local market penetration and growth.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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