Leading agencies include DataRush, Atender Group, Quarnstrom & Vang, BUKIT BPO and Zahoree, formerly Infolink-exp. A total of 6 Customer Service Outsourcing providers in Málaga, Spain are ready to help. They serve clients such as Technology, Healthcare, SMB Segment, Public Sector, Private Sector, Large projects, Small Businesses, Large Corporations and International sectors. Local internet speeds average 207.9 Mbps, supporting fast development and collaboration. Population of Málaga, Spain is 535,561. Average local salaries are around $19,018, reflecting market rates.
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Found 6 matching agencies
DataRush provides comprehensive IT services and consulting to help businesses thrive. With expertise in hosting, DataRush offers flexible solutions to meet the unique needs of each client. From dedicated hosting to virtual servers, their team delivers efficient and cost-effective solutions. By partnering with DataRush, clients can expect enhanced performance, improved security, and streamlined operations. Whether it's customer service outsourcing or call center services, DataRush is committed to delivering exceptional support. With a focus on personalized service, they help businesses succeed in an ever-changing digital landscape.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Grupo Viatek offers a range of services to help businesses thrive in the digital age. With expertise in software development, business services, and customer service outsourcing, Grupo Viatek provides tailored solutions to meet the unique needs of each client. By leveraging cutting-edge technologies such as FTTH, HFC, LTE, and WIFI, Grupo Viatek enables organizations to connect, collaborate, and innovate more efficiently. The company's team of experienced professionals helps clients navigate the complexities of IT infrastructure, including deployment of digital signage and management of large-scale technical equipment. Grupo Viatek also provides comprehensive support for online and telephonic campaigns, ensuring seamless communication with customers and stakeholders. By adopting sustainable practices and embracing emerging technologies like energy harvesting and cloud computing, Grupo Viatek empowers businesses to reduce their environmental footprint while driving growth and profitability.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Zahoree provides cutting-edge customer experience solutions that transform client interactions into lasting relationships. Their holistic CX experience and fully-managed solution offloads day-to-day support workload. By transforming customer support operations, Zahoree delivers transformational experiences to customers. Their CX teams surpass CSAT score expectations and create transformational customer experiences. Zahoree values the IoT space and has experience supporting it. The company's management and support team are understanding and flexible in a changing environment, contributing to positive customer satisfaction. Zahoree is a trusted partner for healthcare organizations, providing responsive support and working closely with clients as needs evolve. This partnership enables businesses to scale their support teams across two call centers. Zahoree offers customer experience management solutions, including CXaaS, global CX talent, and recruitment of expert support teams. These solutions revolutionize the sourcing, training, management, and optimization of dedicated and shared customer-facing and back-end support teams. With expertise in supporting top technology products and new economy brands, Zahoree ensures customer satisfaction across the entire customer journey.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Atender Group provides a range of business services to help small and medium-sized businesses achieve big things. Their customer service outsourcing solutions offer seamless, unforgettable experiences for customers. With expertly trained and nurtured customer care specialists, Atender helps clients provide exceptional service across multiple channels, including live chat, text messaging, email, and phone support. This approach allows businesses to focus on their core strengths while benefiting from a consistent customer experience. By leveraging cloud-based software with industry best practices, Atender enables companies to grow and thrive. Their platform is designed to deliver exceptional results, making them a leader in the customer support solution space.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $1k
BUKIT BPO transforms business processes to create value and strengthen core businesses. By leveraging technology and human talent, the company delivers personalized process adaptation and collaboration. With expertise in various sectors, Bukit BPO optimizes back-office operations, accelerates digitalization, and enhances client-focused service delivery. This results in improved business efficiency and competitiveness. The company's commitment to quality and innovation ensures long-term success.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Quarnstrom & Vang specializes in helping businesses optimize their internal processes to improve efficiency, productivity, and overall performance. With a focus on customer service outsourcing and business services, they provide tailored solutions to meet the unique needs of clients across various industries. By streamlining operations and enhancing sales channels, Quarnstrom & Vang helps businesses achieve significant results in a short span of time. Their team of experts works closely with clients to develop flexibility in manpower, minimize risks, and ensure excellent customer journeys.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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