Leading companies include Adept Technologies Ltd, Techno Brain BPO-ITES and Impact Outsourcing Limited. A total of 3 Customer Service Outsourcing providers in Nairobi, Kenya are ready to help. They serve clients such as E-commerce, IT and Technology, Various Industries and Finance and Banking. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Nairobi, Kenya is 3,138,295. Average local salaries are around $2,000, reflecting market rates.
Adept Technologies Ltd offers a wide range of digital solutions to help businesses succeed. Their services include Big Data & BI, AI Development, Business Services, Customer Service Outsourcing, and Call Center Services. By leveraging human expertise, they empower exceptional AI and Machine Learning models, enabling organizations to gain economic moat, improve customer experience, bring products to market faster, and access a pool of qualified data annotators. Adept's Contact Center Service provides cost reduction, improved customer satisfaction, regulatory compliance, data-driven insights, and increased revenue through enhanced sales and lead generation.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Impact Outsourcing Limited provides a range of services to help companies thrive. The company's mission is to provide opportunities for personal and professional skill development for vulnerable youth and women, while also offering accurate data solutions for ambitious artificial intelligence and machine learning. By leveraging empathy, versatility, and teamwork, Impact Outsourcing offers outsourcing services such as polygonal annotation, transcription services in over 15 languages, bounding boxes, video annotation, and NLP outsourcing services. These services enable companies to solve complex problems and capture entities in videos with frame-by-frame precision. With a focus on sensor data enrichment, Impact Outsourcing helps clients achieve their goals through expert services.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $1k
As a global leader in information technology enabled services, Techno Brain BPO-ITES delivers robust Business Services and Process Automation Solutions to clients worldwide. With offices in Naples and St Augustine, Florida, and a state-of-the-art facility in Nairobi, Kenya, the company provides Call Center, Collections, and Revenue Management services. This allows businesses to tap into the growing economic sectors of Africa, leveraging English-speaking talent pools and youthful skills development. Techno Brain BPO-ITES excels in Robotic Process Automation, Customer Service Outsourcing, Sales Outsourcing, and ITES solutions, providing clients with scalable, reliable, and professional services that meet their unique needs.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $10k
We found 3 Customer Service Outsourcing agencies in Nairobi. Here's how to make the best choice for your project.
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Nairobi from 3 available options
Before contacting Customer Service Outsourcing agencies in Nairobi, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
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