Leading agencies include Salesupply, Webhelp, WEngage, VBK+CO and Valuecent Consultancy Private Limited. A total of 17 Customer Service Outsourcing providers in Netherlands are ready to help. They serve clients such as Finance, Manufacturing, Retail, Brands, Swiftic, Fintech, Fashion, Tech Firm, Oil & gas and Ecommerce. Local internet speeds average 160 Mbps, supporting fast development and collaboration. Average local salaries are around $60,061, reflecting market rates.
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Found 17 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
inSided provides a customer success community software that enables businesses to engage their customers in peer-to-peer discussions, events, and segmented user-groups. This platform helps increase customer self-service, productivity, and proactiveness by decreasing customer support questions. It also facilitates product feedback and updates, promoting loyalty and advocacy among customers. By leveraging this platform, businesses can improve customer satisfaction and retention. Additionally, inSided offers a knowledge base, gamification, and integrated tools to enhance the customer experience.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
NFOrce provides high-quality IT services and consulting, helping businesses power their workload with high-performance servers. With extensive lines of servers and A-Branded Hardware, NFOrce ensures customers benefit from unique features. The company offers customizable server configurations, ideal for enterprise-level applications. NFOrce's datacenters are ISO 27001 certified, ensuring the highest level of security. For budget-friendly options under €100, NFOrce offers quality hosting with competitive pricing. This enables businesses to focus on their core operations.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
WEngage is a European partner in creating the best and authentic customer experiences through various communication channels. With over 30 years of experience, they combine skilled people with powerful customer interaction technology to take customer engagement to the next level. Their multilingual offer optimizes customer connections throughout Europe. The company handles customer interactions from selection to retention, ensuring seamless experiences for customers. WEngage offers a one-stop-shop for customer interaction management, utilizing future-proof tools and providing continuous alignment with current and future needs. By leveraging their expertise, clients can differentiate themselves in competitive markets like the telecom industry and create flawless experiences for online shoppers.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
This company offers a range of services to support the needs of growing businesses, including business services and customer service outsourcing. Their team is dedicated to helping clients like yours provide exceptional experiences for their customers. By leveraging their expertise in live chat, webcare, and analytics, businesses can improve efficiency, enhance customer satisfaction, and gain valuable insights to inform strategic decisions. With a focus on personalization, this company helps clients tailor their services to meet the unique needs of each customer. Whether you're looking to scale quickly or simply want to ensure that your customers have an exceptional experience, Digital Customer Care Company has the expertise to help.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
WiserBrand is a trusted digital partner for small to medium-sized businesses, providing comprehensive services to drive growth and success. With expertise in web & software development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), digital marketing, search engine optimization (SEO), pay per click, WiserBrand empowers businesses to overcome challenges and achieve long-term growth. From analysis to transformation, WiserBrand's team of experts delivers tailored solutions that enhance user experience, establish reliable security, and create web design options that help businesses stand out from the competition.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
ProSpex provides services to help businesses succeed in sales through humanization, leveraging trust and relatability. By focusing on customer service outsourcing, digital strategy development, content marketing, and call center services, ProSpex enables businesses to create value, spark interest, and share knowledge with their clients. This approach allows for strong relationships to be built, fostering a foundation for successful sales. The company's social selling approach utilizes LinkedIn to connect, engage, and activate business networks, emphasizing personal dialogue and knowledge sharing. By implementing this strategy, ProSpex helps businesses generate leads and achieve success in the B2B arena.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Pexly provides cost-effective customer services teams and back office support, 24/7 in over 30 languages. They offer accessible, top-notch support in a multitude of languages, bridging communication gaps and driving customer loyalty. Pexly helps businesses manage all facets of customer orders, provide customers with additional information, assist with returns and inquiries, and assemble a qualified team to manage the helpdesk. By outsourcing customer support, companies can focus on their core business functions, reduce costs, and increase critical customer service metrics.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
Salesupply provides expert ecommerce fulfillment and customer service solutions to help online retailers expand their business. With over 15 years of experience, they offer a range of services including ecommerce fulfillment and customer service outsourcing. Their solutions allow businesses to focus on growth while ensuring timely and efficient order processing, returns management, and customer support. Salesupply's expertise in ecommerce fulfillment enables businesses to improve their overall customer experience, increase sales, and reduce costs. By partnering with Salesupply, businesses can benefit from a more streamlined supply chain, reduced inventory levels, and improved customer satisfaction.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $10k
Interswitch BV provides a range of services to support business operations, including customer service outsourcing, digital marketing, call center services, and sales outsourcing. By leveraging their expertise, companies can improve customer engagement, increase efficiency, and reduce costs. With 40 years of experience in delivering 24/7 customer contact services, Interswitch BV has established itself as a trusted partner for organizations seeking to optimize their operations. Their services are designed to be scalable, flexible, and cost-effective, allowing businesses to focus on core activities while Interswitch BV handles the customer contact aspects.
team of 2 - 10 people
40+ years of industry experience
contact for pricing
contact for pricing
VBK+CO offers bespoke fund administration solutions to clients seeking robust and customized support for their investment portfolios. By leveraging industry best practices, VBK+CO assists organizations in structuring and incorporating funds that align with their unique needs. This enables clients to enhance or complement their existing operational models, fostering a tailored approach to each working relationship. With an owner-managed structure, VBK+CO provides direct access to key decision-makers and the CEO at any time. This level of personalized support is unmatched by other administrators, allowing clients to maximize their investment returns. By partnering with VBK+CO, organizations can benefit from improved compliance, corporate governance, and overall fund administration expertise.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Netherlands Virtual Office enables businesses to expand their reach in the EU by providing a registered address. This allows for easy invoicing and communication with clients. By partnering with this virtual office provider, companies can save on real estate costs while maintaining a professional image. With no long-term rental contracts required, it's an ideal solution for start-ups and established businesses alike.
team of 2 - 10 people
3 years of industry experience
rate $100 - $150 / hr
contact for pricing
Rush Sender provides an omnichannel communications platform to help businesses automate and centralize customer interactions. With this platform, companies can respond to marketing messages, push notifications, order updates, delivery alerts, and more in real-time. The platform also offers two-way messaging, one-click video meetings, appointment booking, inbox, call-to-chat deflections, IVRs, chatbots, and multi-factor authentication via SMS, Voice, WhatsApp, and Email. Additionally, Rush Sender's contact import feature enables companies to manage their customer data efficiently. The platform's analytical dashboards provide insights into social media engagement, sentiment analysis, influencer marketing, share of voice by channels, and automation workflows. This helps businesses deliver outstanding support, minimize business costs, and improve customer loyalty.
team of 2 - 10 people
4 years of industry experience
contact for pricing
contact for pricing
Valuecent Consultancy provides high-quality business advisory, tax & regulatory, bookkeeping and accounting outsourcing, audit & assurance services to clients looking to expand their business horizons in India and international market. The company offers one-stop solutions for offshoring accounting services, helping businesses cut costs and increase efficiency. With over 11 years of experience, Valuecent Consultancy assists government organizations, MSMEs, and businesses in adapting to new environments, increasing operational efficiencies, and maintaining compliance. The firm provides specialized, independent, and highly professional attention, designed to create growth and increase value for clients. By outsourcing accounting and bookkeeping services, businesses can reduce costs by 40% to 60%. Valuecent Consultancy is a member firm of Antea International, a leading alliance of independent firms with a strong presence in Europe and Latin America.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Shwan Consulting Services empowers organizations to achieve success by implementing tailored solutions. By designing exceptional customer experiences, developing comprehensive marketing strategies, and fostering employee engagement, the company helps businesses thrive. With expertise in various services including customer team setup, social media management, and market research, Shwan Consulting Services amplifies client success. This results-oriented approach has earned the company a reputation for delivering high-quality outcomes. By leveraging innovative tools and methodologies, Shwan Consulting Services drives business growth and profitability.
team of 2 - 10 people
6 years of industry experience
rate $50 - $75 / hr
min project budget $1k
Specializing in business services, customer service outsourcing, call center services, sales outsourcing, Verkoop Tijgers provides high-quality telemarketing solutions to businesses. By leveraging the expertise of experienced call center consultants, clients can benefit from improved lead generation, increased sales, and enhanced customer satisfaction. With a focus on delivering exceptional results, Verkoop Tijgers helps businesses succeed in their respective industries.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
QualityCalls Lead Generation is a successful commercial telemarketing company with endless possibilities. They specialize in outbound telemarketing for Business-to-Business and Business-to-Consumer, providing direct marketing, telephone sales, support, and lead generation services to various clients. Their goal is to bridge the gap between customers and businesses, finding solutions and opening doors to new opportunities. Quality is their priority, ensuring positive results. With years of experience in telemarketing, they have developed a unique approach for each service. They help clients achieve better business results through their exceptional sales services.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyThe Netherlands has become a significant hub for digital innovation in Europe, hosting a dynamic ecosystem of digital agencies. These agencies specialize in web development, digital marketing, UX/UI design, and innovative technology solutions, supporting both local and international businesses. Cities like Amsterdam, Rotterdam, and Eindhoven are prominent centers for these agencies, contributing significantly to the country's digital economy.
The Dutch digital agency market has shown steady growth, valued at approximately €2.5 billion in 2022. According to Statista, digital advertising spending in the Netherlands reached around €3.1 billion in 2022, indicating a strong demand for digital marketing services. Moreover, roughly 90% of businesses in the Netherlands actively use digital marketing and online channels to reach their customers.
Notable trends shaping the industry include:
Despite its promising growth, the Dutch digital agency industry faces several challenges. The market is highly competitive, with numerous agencies vying for limited talent, especially skilled developers and data analysts. Additionally, rapidly evolving technology requires continuous adaptation, placing pressure on agencies to maintain up-to-date expertise and innovation capabilities.
However, the industry also presents considerable opportunities. The Netherlands boasts strong digital infrastructure and high internet penetration rates (approximately 97% of Dutch households have internet access). Furthermore, government initiatives supporting digital transformation and innovation provide favorable conditions for growth. Agencies that specialize in emerging technologies and sustainability-focused solutions are positioned to capitalize significantly in the coming years.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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