Leading agencies include Transcom and Nordicom AB. A total of 2 Customer Service Outsourcing providers in Örebro, Sweden are ready to help. They serve clients such as B2C, B2B, Tech, Internet and E-commerce. Local internet speeds average 180 Mbps, supporting fast development and collaboration. Population of Örebro, Sweden is 98,237. Average local salaries are around $47,792, reflecting market rates.
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Transcom delivers exceptional customer experiences through its innovative solutions and services. The company's expertise spans Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing, helping clients drive growth, improve customer satisfaction, and reduce operating costs. With a strong focus on technology, Transcom utilizes AI to create personalized interactions that bring brands to life. From startups to scale-ups, the company supports fast-growing market disruptors in e-commerce, tech, and internet space.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $1k
Nordicom AB provides various outsourcing services to help businesses improve their customer experience. The company offers customer service outsourcing, call center services, and sales outsourcing to ensure that clients have a competitive edge in the market. By outsourcing these functions, businesses can focus on their core operations and improve productivity. Nordicom's outsourcing services also enable companies to reduce costs and enhance efficiency. With a 360-degree approach, Nordicom provides modern kundservice and teknisk support to its clients, ensuring a seamless experience for customers. The company's team of experienced agents is trained to deliver high-quality service, resulting in increased customer satisfaction and loyalty.
team of 2 - 10 people
6 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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