Partner with 2 companies in Solna, Sweden offering Customer Service Outsourcing services!

Leading agencies include Loyalty Nordic and Releasy Customer Management. A total of 2 Customer Service Outsourcing providers in Solna, Sweden are ready to help. They serve clients such as Retail, Finance, Energy, Technology, Healthcare and Manufacturing. Local internet speeds average 180 Mbps, supporting fast development and collaboration. Population of Solna, Sweden is 74,790. Average local salaries are around $47,792, reflecting market rates.

Also specialize in

Business Services (2)Call Center Services (2)Customer Service Outsourcing (2)AI Development (1)Sales Outsourcing (1)

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Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Found 2 matching agencies

Releasy Customer Management

Solna, Sweden

Customer Service Outsourcing AI Development Call Center Services +2 services

Releasy Customer Management offers cutting-edge customer service outsourcing solutions to businesses of all sizes. With over 30 years of experience in the industry, they have developed a solid expertise in providing top-notch customer experiences for clients across various sectors. Their services include AI Development, Business Services, Call Center Services, Customer Service Outsourcing, and Sales Outsourcing. By leveraging innovative technology and high-level competence, Releasy delivers exceptional customer support that enhances client relationships and boosts business success.

team of 101 - 250 people

15+ years of industry experience

contact for pricing

Loyalty Nordic

Solna, Sweden

Customer Service Outsourcing Business Services Call Center Services

Loyalty Nordic offers professional meeting scheduling services, ensuring seamless coordination of events. The company provides customer service outsourcing solutions to help businesses improve their relationships with clients. By leveraging advanced technology, Loyalty Nordic's skilled professionals can enhance customer experience, increase efficiency, and drive sales growth. With expertise in call center services, the company delivers high-quality support to various industries, including retail, finance, and energy.

team of 101 - 250 people

9 years of industry experience

contact for pricing

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.