Leading agencies include DataRush, Atender Group, Salesupply, Talent First and Webhelp. A total of 21 Customer Service Outsourcing providers in Spain are ready to help. They serve clients such as Retail, Fintech, Technology, E-commerce, B2C, B2B, Tech, SMEs, Trade and Gaming. Local internet speeds average 207.9 Mbps, supporting fast development and collaboration. Average local salaries are around $19,018, reflecting market rates.
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Found 21 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Atento transforms the customer experience through technology, providing end-to-end CX solutions that track and improve every customer touchpoint. By leveraging data science, digital marketing, and marketing intelligence, Atento enables companies to increase sales by up to 30%. Their services include IT Services & Consulting, Business Services, and Customer Service Outsourcing, which help clients deliver engaging brand experiences, boost efficiency with back and front-office automation, and create valuable connections with customers at every touchpoint.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
DataRush provides comprehensive IT services and consulting to help businesses thrive. With expertise in hosting, DataRush offers flexible solutions to meet the unique needs of each client. From dedicated hosting to virtual servers, their team delivers efficient and cost-effective solutions. By partnering with DataRush, clients can expect enhanced performance, improved security, and streamlined operations. Whether it's customer service outsourcing or call center services, DataRush is committed to delivering exceptional support. With a focus on personalized service, they help businesses succeed in an ever-changing digital landscape.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
WiserBrand is a trusted digital partner for small to medium-sized businesses, providing comprehensive services to drive growth and success. With expertise in web & software development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), digital marketing, search engine optimization (SEO), pay per click, WiserBrand empowers businesses to overcome challenges and achieve long-term growth. From analysis to transformation, WiserBrand's team of experts delivers tailored solutions that enhance user experience, establish reliable security, and create web design options that help businesses stand out from the competition.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Grupo Viatek offers a range of services to help businesses thrive in the digital age. With expertise in software development, business services, and customer service outsourcing, Grupo Viatek provides tailored solutions to meet the unique needs of each client. By leveraging cutting-edge technologies such as FTTH, HFC, LTE, and WIFI, Grupo Viatek enables organizations to connect, collaborate, and innovate more efficiently. The company's team of experienced professionals helps clients navigate the complexities of IT infrastructure, including deployment of digital signage and management of large-scale technical equipment. Grupo Viatek also provides comprehensive support for online and telephonic campaigns, ensuring seamless communication with customers and stakeholders. By adopting sustainable practices and embracing emerging technologies like energy harvesting and cloud computing, Grupo Viatek empowers businesses to reduce their environmental footprint while driving growth and profitability.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Salesupply provides expert ecommerce fulfillment and customer service solutions to help online retailers expand their business. With over 15 years of experience, they offer a range of services including ecommerce fulfillment and customer service outsourcing. Their solutions allow businesses to focus on growth while ensuring timely and efficient order processing, returns management, and customer support. Salesupply's expertise in ecommerce fulfillment enables businesses to improve their overall customer experience, increase sales, and reduce costs. By partnering with Salesupply, businesses can benefit from a more streamlined supply chain, reduced inventory levels, and improved customer satisfaction.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $10k
Abinitio Consulting offers a range of services to help businesses improve their processes, increase efficiency, and achieve excellence. Their expertise includes big data & BI, business services, customer service outsourcing, and more. By leveraging innovative technologies, they help clients adapt to changing market conditions and stay ahead of the competition. With over 12 years of experience in externalization of processes, recovery of debt, and management of fraud, Abinitio Consulting is well-equipped to support businesses across various industries. Their services can benefit clients by reducing costs, improving customer satisfaction, and increasing revenue growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Cosmos Call Center provides expert business services, including customer service outsourcing and social media marketing. The company's team offers a range of solutions to optimize client productivity and empower their business goals. With expertise in call center services, they can connect clients with customers through multiple channels. By partnering with Cosmos Call Center, businesses can benefit from increased efficiency, improved customer satisfaction, and enhanced brand reputation.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
min project budget $1k
Xterna offers expert advice to SMEs in Barcelona, providing tailored solutions to fuel their success. With over 25 years of experience, they help national and international companies grow by simplifying their operations, managing taxes, financial planning, and more. Xterna's team of economists, auditors, and experts assists businesses in optimizing fiscal management, labor laws, and administrative processes, ensuring compliance with regulations. By outsourcing these functions, companies can focus on strategic initiatives, driving innovation and competitiveness. Xterna's goal is to provide seamless support, leveraging cutting-edge technology, such as ERPs and VAT IT, to streamline operations and improve financial control.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Releasy Customer Management offers cutting-edge customer service outsourcing solutions to businesses of all sizes. With over 30 years of experience in the industry, they have developed a solid expertise in providing top-notch customer experiences for clients across various sectors. Their services include AI Development, Business Services, Call Center Services, Customer Service Outsourcing, and Sales Outsourcing. By leveraging innovative technology and high-level competence, Releasy delivers exceptional customer support that enhances client relationships and boosts business success.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
Zahoree provides cutting-edge customer experience solutions that transform client interactions into lasting relationships. Their holistic CX experience and fully-managed solution offloads day-to-day support workload. By transforming customer support operations, Zahoree delivers transformational experiences to customers. Their CX teams surpass CSAT score expectations and create transformational customer experiences. Zahoree values the IoT space and has experience supporting it. The company's management and support team are understanding and flexible in a changing environment, contributing to positive customer satisfaction. Zahoree is a trusted partner for healthcare organizations, providing responsive support and working closely with clients as needs evolve. This partnership enables businesses to scale their support teams across two call centers. Zahoree offers customer experience management solutions, including CXaaS, global CX talent, and recruitment of expert support teams. These solutions revolutionize the sourcing, training, management, and optimization of dedicated and shared customer-facing and back-end support teams. With expertise in supporting top technology products and new economy brands, Zahoree ensures customer satisfaction across the entire customer journey.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
1MIB provides business services and HR solutions to help clients expand their professional possibilities. By offering customer service outsourcing, sales outsourcing, and remote work opportunities, they enable businesses to tap into a global talent pool. With a proven methodology that boosts hiring success rates by up to 80%, 1MIB helps entrepreneurs and companies alike succeed in the competitive market.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Advance Outsourcing of Services is a leading provider of business services and customer service outsourcing. By leveraging their expertise, clients can improve efficiency, reduce costs, and enhance their overall competitiveness in the market. With a focus on innovation, technology, and talent, Advance Outsourcing of Services designs, implements, and evaluates customized business strategies to optimize investment and drive results. Their retail and trade marketing services help businesses streamline operations and maximize returns. The company's team of experienced professionals is committed to delivering exceptional results and unparalleled customer satisfaction.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Atender Group provides a range of business services to help small and medium-sized businesses achieve big things. Their customer service outsourcing solutions offer seamless, unforgettable experiences for customers. With expertly trained and nurtured customer care specialists, Atender helps clients provide exceptional service across multiple channels, including live chat, text messaging, email, and phone support. This approach allows businesses to focus on their core strengths while benefiting from a consistent customer experience. By leveraging cloud-based software with industry best practices, Atender enables companies to grow and thrive. Their platform is designed to deliver exceptional results, making them a leader in the customer support solution space.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $1k
Newco Communications provides high-quality customer service and business process outsourcing solutions to various industries. The company's expertise includes technical and administrative support, welcome and retention calls, cross-and upsell, order handling, dispute management, contract management, and customer service back-office services. With a focus on operational excellence, Newco delivers exceptional customer experiences while ensuring data security and compliance with regulatory standards.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
CALLgest offers a range of services to help businesses optimize their customer service, including call center services and customer service outsourcing. With over 20 years of experience, CALLgest provides personalized attention to clients, ensuring timely and efficient communication with customers. The company's cutting-edge technology and highly trained staff enable it to handle large volumes of calls, providing a seamless experience for both clients and customers. By partnering with CALLgest, businesses can improve their productiveness, reduce costs, and enhance the overall customer experience.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
BUKIT BPO transforms business processes to create value and strengthen core businesses. By leveraging technology and human talent, the company delivers personalized process adaptation and collaboration. With expertise in various sectors, Bukit BPO optimizes back-office operations, accelerates digitalization, and enhances client-focused service delivery. This results in improved business efficiency and competitiveness. The company's commitment to quality and innovation ensures long-term success.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Nova BPO provides specialized business services, including customer service outsourcing and end-to-end process outsourcing, to help companies increase productivity and efficiency. By leveraging advanced technology such as OCR, software personalization, and manual verification, Nova BPO simplifies complex processes, ensuring precision and accuracy in data management. With over 25 years of experience, the company offers a range of services that cater to businesses seeking to optimize their operations, including process optimization, digitalization, and task force implementation. By partnering with Nova BPO, companies can enjoy cost savings, improved resource allocation, and enhanced service quality.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Talent First helps businesses find and hire the right IT professionals. Their services include recruitment, outstaffing, cybersecurity, and more. By working with Talent First, companies can tap into a global talent pool and access expert knowledge to stay ahead of the competition. With tailored solutions and a focus on technical roles, Talent First provides businesses with the flexibility and efficiency they need to succeed.
team of 2 - 10 people
5 years of industry experience
rate $50 - $75 / hr
min project budget $5k
Quarnstrom & Vang specializes in helping businesses optimize their internal processes to improve efficiency, productivity, and overall performance. With a focus on customer service outsourcing and business services, they provide tailored solutions to meet the unique needs of clients across various industries. By streamlining operations and enhancing sales channels, Quarnstrom & Vang helps businesses achieve significant results in a short span of time. Their team of experts works closely with clients to develop flexibility in manpower, minimize risks, and ensure excellent customer journeys.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyThe digital agency sector in Spain has experienced significant growth over recent years, driven by increased investment in digital marketing, e-commerce expansion, and technological advancements. As Spanish businesses aim to remain competitive, digital agencies have become essential partners, offering solutions in web development, digital marketing, social media management, SEO, and content creation.
Spain's digital advertising market reached approximately €4.5 billion in 2022, demonstrating an annual growth rate of over 7%. Digital marketing remains the fastest-growing sector within the advertising industry, representing around 52% of the total advertising spend. Social media marketing, search engine optimization (SEO), and paid search campaigns are priority segments, with roughly 84% of Spanish businesses actively investing in these areas.
In addition, the increasing prevalence of mobile devices has amplified the focus on mobile-first strategies. Spain has a smartphone penetration rate of about 93%, making mobile optimization and app development major trends among digital agencies.
Despite promising growth, the Spanish digital agency industry faces notable challenges:
However, these challenges also present opportunities. Growing sectors such as e-commerce—which increased by 25% during 2020-2022—and digital transformation initiatives offer significant potential for agencies that can deliver tailored, innovative solutions. Agencies focusing on emerging technologies like artificial intelligence, data analytics, and user experience design will likely find considerable market advantage.
Overall, the digital agency ecosystem in Spain is dynamic, highly competitive, and full of opportunities for those who can adapt quickly to market demands and technological advancements.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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