Best Customer Service Outsourcing Agencies in Ukraine

Cost-effective and professional service outsourcing.

Start your project

It‘s free and takes only few minutes

Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 24 matching agencies

A
A.R.C.E. Contact Center
Revolutionize Your Customer Experience 🚀

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

Min project budget $1k

G
Graf Call Center
Efficient call center services for businesses

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

T
Talent First
Find your talent, grow your business

team of 2 - 10 people

5 years of industry experience

Rate $50 - $75 / hr

Min project budget $5k

S
Simply Contact
Meaningful connections for brands and consumers

team of 101 - 250 people

10+ years of industry experience

contact for pricing

Min project budget $1k

M
MSV Multicall
Gut und günstig Callcenter und Kundendienst in vielen Sprachen

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

B
BPO Nextdoor
Providing high-quality BPO services worldwide

team of 26 - 50 people

10+ years of industry experience

contact for pricing

Min project budget $5k

S
SINSPIRED Studio
Transforming creative ideas into vibrant art.

team of 2 - 10 people

5 years of industry experience

Rate $25 - $50 / hr

Min project budget $10k

e
eCall Call Center
International Call Center Services for Business Success

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

contact for pricing

B
BSG
Revolutionary communication solutions for business success

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

W
Webnauts
Transforming businesses through innovative web solutions

team of 26 - 50 people

8 years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

A
ALLSTARSIT
Hire global talent with ease

team of 501 - 1000 people

20+ years of industry experience

Rate $25 - $50 / hr

Min project budget $25k

S
Synebo
Empowering Businesses with Salesforce Solutions

team of 26 - 50 people

10+ years of industry experience

Rate $50 - $75 / hr

Min project budget $1k

W
WiserBrand
Digital Solutions for SMB: Empowering growth with expert consulting and tailored digital solutions

team of 26 - 50 people

10+ years of industry experience

Rate $50 - $75 / hr

Min project budget $5k

M
Mobilunity BPO
Building dedicated teams for startups and large companies worldwide

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

A
Adelina BPO
Expert Call Center Outsourcing Solutions for Businesses

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

Min project budget $5k

F
FORMIDABLE
Developing unique technologies for businesses worldwide

team of 2 - 10 people

5 years of industry experience

Rate $25 - $50 / hr

Min project budget $25k

H
Helpware
Transforming customer experiences through AI and people-driven services

team of 501 - 1000 people

10+ years of industry experience

contact for pricing

Min project budget $5k

e
ecommercesupportteam
Provide top-notch eCommerce support services globally

team of 26 - 50 people

3 years of industry experience

Rate $25 - $50 / hr

Min project budget $10k

L
LimTC
Your Vision. Our Solution.

team of 101 - 250 people

8 years of industry experience

contact for pricing

Min project budget $5k

I
IPOfunnel
Mastering AI and Digital Skills for Success

team of 2 - 10 people

4 years of industry experience

contact for pricing

Min project budget $10k

G
GotYourBack Support
Quality Services for Business Success

team of 26 - 50 people

6 years of industry experience

contact for pricing

Min project budget $10k

O
OnlineMarket
Expert Call Center Services for Business Success 📞

team of 26 - 50 people

7 years of industry experience

contact for pricing

Min project budget $1k

G
Global Bilgi
Expert Contact Center Solutions for Exceptional Customer Experience

team of 101 - 250 people

15+ years of industry experience

contact for pricing

Min project budget $1k

U
Ukrany
Partnering for comprehensive workforce optimization

team of 2 - 10 people

8 years of industry experience

contact for pricing

Min project budget $5k

Not sure where to start? We’ll help you decide.

Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.

Post your project — free & easy

What Is Customer Service Outsourcing?

Customer Service Outsourcing involves hiring external agencies to handle your customer interactions via phone, chat, email, and social media. This service lets businesses in Ukraine access skilled support agents without managing an internal team.


Benefits of Outsourcing Customer Service

Outsourcing improves scalability, reduces operational costs, and allows focus on core activities. With hourly rates starting from $10, it’s a cost-effective strategy for quality support.


Who Should Consider Outsourcing Customer Service?

Businesses of all sizes and sectors, including Swiftic, Automobile businesses, New economy businesses, Dan Newlin Injury Attorneys and Small and medium-sized businesses (SMB), can benefit. Companies Ukraine gain local language support and time zone advantages.


Types of Customer Service Outsourcing

Services include inbound/outbound calls, live chat support, technical assistance, complaint resolution, and multilingual support. Agencies adapt to your business needs.


How Outsourced Customer Service Works

Outsourcing partners integrate with your CRM and communication platforms to deliver seamless service, ensuring your brand voice is consistent and customer satisfaction is high.


Cost Factors and Pricing Models

Costs vary based on volume, channels, languages, and hours covered. Pricing models include hourly rates, per-agent costs, or fixed monthly fees. Typical daily rates start at $80.


Quality Assurance and Training

Top agencies provide rigorous agent training, ongoing performance monitoring, and quality assurance processes to maintain service excellence.


Technology and Tools Used

Agencies leverage advanced tools like Zendesk, Freshdesk, Salesforce, and AI-powered chatbots to enhance efficiency and customer experience.


Multilingual and 24/7 Support

Many outsourcing partners offer multilingual support and round-the-clock service to meet the needs of global customers and different time zones.


Common Challenges and Solutions

Challenges include maintaining brand consistency and managing data security. Reliable agencies address these with detailed onboarding and strict confidentiality agreements.


How to Choose the Right Outsourcing Partner

Evaluate experience, industry specialization, scalability, technology stack, and pricing transparency. Choosing local agencies in Ukraine offers advantages in culture and communication.


Case Study: Success with Customer Service Outsourcing

A mid-sized e-commerce business in Ukraine increased customer satisfaction by 25% and reduced support costs by 30% after outsourcing to a specialized agency.


Impact on Customer Retention and Brand Loyalty

Effective outsourcing boosts customer retention through timely, empathetic support, reinforcing positive brand relationships.


Integration with In-house Teams

Outsourcing partners collaborate closely with your internal team to ensure knowledge transfer, process alignment, and seamless customer service delivery.


Future Trends in Customer Service Outsourcing

AI-driven support, omnichannel communication, and personalized experiences are shaping the future of outsourced customer service.

Frequently asked questions

Common languages include Ukrainian, English, Polish, Spanish; Castilian and Occitan (post 1500) in Ukraine.

Popular locations for Customer Service Outsourcing agencies

Explore top locations where agencies offer Customer Service Outsourcing

Explore all services

HeroAgencies helps you connect with the best experts in each domain.