Spotlight on 7 companies in Beijing, China providing Call Center Services services!

Leading agencies include Integreon, China Data Group (Suzhou) Limited, Beijing Sobot Technologies Co., Ltd, Beijing HL95 Information Industry Co., Ltd. and Welsend. A total of 7 Call Center Services providers in Beijing, China are ready to help. They serve clients such as Trust, Retail, Finance, Banking, Insurance, Education, Technology, Healthcare, Public Sector and Legal services. Local internet speeds average 244.67 Mbps, supporting fast development and collaboration. Population of Beijing, China is 21,893,095. Average local salaries are around $10,680, reflecting market rates.

Average starting budget
$12,400
while min. project budget is $500
based on 7 profiles
Average hourly rate
$63
and starting from $10 / hr
based on 7 profiles
Popular skills
Computer VisionTicketing SystemMachine LearningOmnichannel InboxChatbot SolutionsWhatsApp Business APINatural Language Processing
Key technical proficiencies
based on found companies
Also specialize in
Business Services (7)Call Center Services (7)AI Development (2)Cloud Consulting (2)Customer Service Outsourcing (2)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
Request a quote for your project

And chose the best one! It‘s free and takes only few minutes

Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 7 matching agencies

Beijing Sobot Technologies Co., Ltd offers a comprehensive suite of customer service solutions, including software development, AI development, business services, and call center services. These services enable businesses to provide unified customer experiences across multiple channels, driving satisfaction and loyalty. With its innovative chatbot technology and contact center platform, Beijing Sobot helps companies streamline operations, reduce costs, and improve efficiency. By leveraging AI-powered capabilities, businesses can analyze customer data, predict future behavior, and personalize interactions for enhanced engagement.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

I
New York, United States

Integreon provides a range of services to help corporate legal teams and law firms transform their operational performance. Their solutions include customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing operational efficiency, agility, and quality. Integreon's expertise is in contract lifecycle management and breach response solutions, making them a leading firm in the industry. By partnering with Integreon, companies can gain a competitive edge and reduce the burden on their in-house staff.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

min project budget $1k

Providing comprehensive cloud consulting services, Beijing HL95 Information Industry Co., Ltd. empowers businesses to navigate the digital landscape effectively. Leveraging expertise in business services and call center solutions, the company delivers tailored support that enhances customer experience and boosts operational efficiency. By leveraging cutting-edge technologies, clients can streamline processes, reduce costs, and drive growth. With a strong focus on cloud consulting, Beijing HL95 Information Industry Co., Ltd. helps businesses adapt to changing market conditions and capitalize on new opportunities.

team of 1000+ people

30+ years of industry experience

contact for pricing

contact for pricing

C
Beijing, China

Cloopen is a cloud-based contact center provider that offers standard and customized solutions to fit businesses' needs. With its omnichannel capabilities, knowledge base, and partner program, Cloopen helps organizations deliver exceptional customer experiences. The company's big data & BI, cloud consulting, business services, and call center services enable clients to gain insights, streamline operations, and improve communication. By partnering with Cloopen, businesses can revolutionize their communication industry and become leaders in the market. Cloopen's solutions are designed to meet the unique needs of each client, ensuring a tailored approach to success.

team of 26 - 50 people

15+ years of industry experience

rate $25 - $50 / hr

min project budget $1k

T
Beijing, China

Trio.ai is a leading provider of innovative AI solutions, empowering businesses to stay ahead in the digital landscape. With expertise in AI development, business services, and call center services, Trio.ai helps clients streamline operations, enhance customer experiences, and drive growth. By leveraging cutting-edge technologies like machine learning, natural language processing, and computer vision, Trio.ai enables businesses to make data-driven decisions, improve efficiency, and reduce costs. Whether it's developing customized AI solutions, providing strategic business guidance, or delivering exceptional call center services, Trio.ai is committed to helping clients achieve their goals. From small startups to large enterprises, Trio.ai's tailored approach ensures that every client receives personalized support and expert guidance. With years of experience and a proven track record of success, Trio.ai has established itself as a trusted partner for businesses seeking to harness the power of AI.

team of 2 - 10 people

9 years of industry experience

rate $100 - $150 / hr

min project budget $5k

China Data Group (Suzhou) Limited is a leading provider of business services and call center services. They offer solutions for various industries, including retail finance, consumer finance, automotive finance, insurance, and head-end internet platforms. The company prioritizes regulatory compliance and has implemented robust processes to ensure continuous operations. Their smart voice quality assessment platform helps detect potential complaints and violations, enabling swift resolution. China Data Group has obtained ISO22301 business continuity certification, demonstrating its commitment to maintaining business continuity. Regular network and system backups ensure data integrity and business resilience.

team of 501 - 1000 people

20+ years of industry experience

rate $100 - $150 / hr

min project budget $5k

W
Qianwei, China

Welsend offers business services, customer service outsourcing, and call center solutions to help clients improve their customer experience. By partnering with Welsend, businesses can exceed customer expectations and stay ahead of the competition. With decades of experience and vertical expertise, Welsend delivers high-tech and high-touch customer experiences across various industries. This enables companies to unlock their full potential, drive growth, and achieve success. Welsend's intelligent services are designed to provide seamless support for clients' customers, resulting in increased satisfaction and loyalty. The company's focus on innovation and customer-centricity ensures that businesses can thrive in a rapidly changing world.

team of 1000+ people

30+ years of industry experience

contact for pricing

min project budget $50k

Not sure where to start? We’ll help you decide.

Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.

Post your project — free & easy

Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

Popular locations for Call Center Services agencies

Explore top locations where agencies offer Call Center Services

Explore all services

HeroAgencies helps you connect with the best experts in each domain.