Leading agencies include HI-COM Consulting, Yunpian and TDCX. A total of 3 Call Center Services providers in Shanghai, China are ready to help. They serve clients such as Gaming, Tech, Media, Retail, Fintech, Finance, E-commerce, Entertainment, Western Brands and Chinese Market. Local internet speeds average 244.67 Mbps, supporting fast development and collaboration. Population of Shanghai, China is 24,870,895. Average local salaries are around $10,680, reflecting market rates.
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Found 3 matching agencies
Yunpian enables businesses to connect with global customers through secure messaging channels. With its official WhatsApp API, companies can rapidly establish relationships with 20 billion users worldwide. The platform offers a range of services, including short message platforms and SMS verification solutions, catering to the needs of various industries such as finance, retail, and entertainment.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $1k
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
HI-COM Consulting offers a range of services to optimize communication across languages and cultures. Their team specializes in content localization, interpreting, multilingual communication, and China-specific digital marketing solutions. These services help businesses maximize their brand potential by crafting captivating brand names, executing successful market entries, and navigating the complexities of the Chinese market. HI-COM's expertise in business services, search engine optimization (SEO), social media marketing (SMM), content marketing, mobile & app marketing, call center services enables clients to achieve their goals efficiently. By partnering with HI-COM Consulting, businesses can tap into thriving opportunities in the Chinese market and stay competitive globally.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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