Leading agencies include Integreon, Shandong Zhishun Network Technology Co., Ltd., China Data Group (Suzhou) Limited, Beijing Sobot Technologies Co., Ltd and Webhelp. A total of 14 Call Center Services providers in China are ready to help. They serve clients such as Finance, Retail, Healthcare, Education, Gaming, Fintech, Banking, Insurance, Manufacturing and Tech. Local internet speeds average 244.67 Mbps, supporting fast development and collaboration. Average local salaries are around $10,680, reflecting market rates.
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Found 14 matching agencies
Beijing Sobot Technologies Co., Ltd offers a comprehensive suite of customer service solutions, including software development, AI development, business services, and call center services. These services enable businesses to provide unified customer experiences across multiple channels, driving satisfaction and loyalty. With its innovative chatbot technology and contact center platform, Beijing Sobot helps companies streamline operations, reduce costs, and improve efficiency. By leveraging AI-powered capabilities, businesses can analyze customer data, predict future behavior, and personalize interactions for enhanced engagement.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Shandong Zhishun Network Technology Co., Ltd. is a leading provider of innovative digital solutions, empowering businesses to grow and thrive in today's fast-paced market. With expertise in web and software development, mobile app development, e-commerce development, business services, web design, and call center services, the company offers tailored solutions to meet the unique needs of its clients. By leveraging cutting-edge technologies such as IoT, AI, and data analytics, Shandong Zhishun Network Technology Co., Ltd. helps businesses improve operational efficiency, increase brand competitiveness, and drive revenue growth. From private domain traffic management to live streaming and e-commerce platform development, the company provides a comprehensive range of services that cater to the evolving needs of businesses in various industries.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Yunpian enables businesses to connect with global customers through secure messaging channels. With its official WhatsApp API, companies can rapidly establish relationships with 20 billion users worldwide. The platform offers a range of services, including short message platforms and SMS verification solutions, catering to the needs of various industries such as finance, retail, and entertainment.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $1k
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
HI-COM Consulting offers a range of services to optimize communication across languages and cultures. Their team specializes in content localization, interpreting, multilingual communication, and China-specific digital marketing solutions. These services help businesses maximize their brand potential by crafting captivating brand names, executing successful market entries, and navigating the complexities of the Chinese market. HI-COM's expertise in business services, search engine optimization (SEO), social media marketing (SMM), content marketing, mobile & app marketing, call center services enables clients to achieve their goals efficiently. By partnering with HI-COM Consulting, businesses can tap into thriving opportunities in the Chinese market and stay competitive globally.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
Integreon provides a range of services to help corporate legal teams and law firms transform their operational performance. Their solutions include customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing operational efficiency, agility, and quality. Integreon's expertise is in contract lifecycle management and breach response solutions, making them a leading firm in the industry. By partnering with Integreon, companies can gain a competitive edge and reduce the burden on their in-house staff.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Providing comprehensive cloud consulting services, Beijing HL95 Information Industry Co., Ltd. empowers businesses to navigate the digital landscape effectively. Leveraging expertise in business services and call center solutions, the company delivers tailored support that enhances customer experience and boosts operational efficiency. By leveraging cutting-edge technologies, clients can streamline processes, reduce costs, and drive growth. With a strong focus on cloud consulting, Beijing HL95 Information Industry Co., Ltd. helps businesses adapt to changing market conditions and capitalize on new opportunities.
team of 1000+ people
30+ years of industry experience
contact for pricing
contact for pricing
Cloopen is a cloud-based contact center provider that offers standard and customized solutions to fit businesses' needs. With its omnichannel capabilities, knowledge base, and partner program, Cloopen helps organizations deliver exceptional customer experiences. The company's big data & BI, cloud consulting, business services, and call center services enable clients to gain insights, streamline operations, and improve communication. By partnering with Cloopen, businesses can revolutionize their communication industry and become leaders in the market. Cloopen's solutions are designed to meet the unique needs of each client, ensuring a tailored approach to success.
team of 26 - 50 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Trio.ai is a leading provider of innovative AI solutions, empowering businesses to stay ahead in the digital landscape. With expertise in AI development, business services, and call center services, Trio.ai helps clients streamline operations, enhance customer experiences, and drive growth. By leveraging cutting-edge technologies like machine learning, natural language processing, and computer vision, Trio.ai enables businesses to make data-driven decisions, improve efficiency, and reduce costs. Whether it's developing customized AI solutions, providing strategic business guidance, or delivering exceptional call center services, Trio.ai is committed to helping clients achieve their goals. From small startups to large enterprises, Trio.ai's tailored approach ensures that every client receives personalized support and expert guidance. With years of experience and a proven track record of success, Trio.ai has established itself as a trusted partner for businesses seeking to harness the power of AI.
team of 2 - 10 people
9 years of industry experience
rate $100 - $150 / hr
min project budget $5k
China Data Group (Suzhou) Limited is a leading provider of business services and call center services. They offer solutions for various industries, including retail finance, consumer finance, automotive finance, insurance, and head-end internet platforms. The company prioritizes regulatory compliance and has implemented robust processes to ensure continuous operations. Their smart voice quality assessment platform helps detect potential complaints and violations, enabling swift resolution. China Data Group has obtained ISO22301 business continuity certification, demonstrating its commitment to maintaining business continuity. Regular network and system backups ensure data integrity and business resilience.
team of 501 - 1000 people
20+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
Welsend offers business services, customer service outsourcing, and call center solutions to help clients improve their customer experience. By partnering with Welsend, businesses can exceed customer expectations and stay ahead of the competition. With decades of experience and vertical expertise, Welsend delivers high-tech and high-touch customer experiences across various industries. This enables companies to unlock their full potential, drive growth, and achieve success. Welsend's intelligent services are designed to provide seamless support for clients' customers, resulting in increased satisfaction and loyalty. The company's focus on innovation and customer-centricity ensures that businesses can thrive in a rapidly changing world.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $50k
Yinyan Technology Services Group Co., Ltd. is a leading provider of business services and call center services, helping clients transform their businesses through innovative technology solutions. By leveraging cutting-edge technologies and expertise, the company assists clients in achieving operational efficiency, improving customer experience, and driving growth. With over 20 years of experience in serving various industries, including banking, insurance, education, and healthcare, Yinyan Technology Services Group Co., Ltd. is committed to providing high-quality services that create value for its clients. The company's solutions enable businesses to automate processes, enhance productivity, and make data-driven decisions, ultimately leading to improved competitiveness and profitability.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Hefei Wisfly Information Technology Co., Ltd. offers a comprehensive range of IT services to help businesses thrive in the digital age. With expertise in software development, IT services & consulting, business services, customer service outsourcing, call center services, and more, Wisfly provides tailored solutions that cater to various industries, including manufacturing, retail, finance, education, healthcare, and internet. By leveraging its global partnerships, cutting-edge technologies, and experienced team, Wisfly delivers high-quality services that improve operational efficiency, reduce costs, and enhance customer satisfaction. From software development and system integration to call center outsourcing and digital publishing, Wisfly's services are designed to meet the unique needs of each client.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyChina's digital agency industry has experienced rapid growth, driven by the expanding digital economy and increasing internet penetration. Digital agencies in China offer a broad range of services, including digital marketing, social media management, e-commerce optimization, and data analytics. With Chinese consumers increasingly shifting online for purchasing decisions, digital agencies play a crucial role in connecting brands with their target audiences.
As of 2023, China's digital marketing spending reached approximately RMB 1.15 trillion, reflecting a year-on-year growth rate of over 15%. Mobile advertising continues to dominate, accounting for more than 75% of total digital ad spending. Social media platforms, such as WeChat and Douyin (TikTok), remain highly influential, with Douyin alone boasting over 700 million monthly active users as of mid-2023. Additionally, the rise of short-video platforms and livestreaming e-commerce has significantly shaped digital strategies, with livestreaming commerce projected to generate over RMB 4.9 trillion in sales by the end of 2023.
The Chinese digital agency ecosystem faces several challenges, including intense competition, rapidly changing regulations, and increasing client demands for measurable results. Data privacy regulations, such as the Personal Information Protection Law (PIPL), enacted in 2021, require agencies to adopt stricter compliance practices. Furthermore, agencies must constantly innovate to keep pace with emerging technologies like artificial intelligence (AI) and augmented reality (AR).
However, significant opportunities exist in the rapidly growing sectors of e-commerce and social commerce. Agencies that leverage advanced data analytics and tailor strategies to China's unique digital landscape will find substantial growth opportunities. Moreover, growing interest in sustainability and corporate social responsibility among Chinese consumers offers additional avenues for agencies to differentiate their offerings and capture niche markets.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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