Leading 2 companies in Dublin, Ireland for Call Center Services services!

Leading agencies include VISION Consulting Ltd and Flexi-Hub. A total of 2 Call Center Services providers in Dublin, Ireland are ready to help. They serve clients such as Irish Business Owners. Local internet speeds average 145 Mbps, supporting fast development and collaboration. Population of Dublin, Ireland is 554,554. Average local salaries are around $58,379, reflecting market rates.

Also specialize in
Business Services (2)Call Center Services (2)Customer Service Outsourcing (1)
Complementary specialties
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Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 2 matching agencies

V
Dublin, Ireland

VISION Consulting Ltd helps organisations outpace their competitors by transforming their operational performance. By thinking differently and moving fast, they mobilise people to achieve ambitious goals and deliver complex projects early, under budget, and with full benefits. They create compelling customer propositions that fundamentally enhance the perception of businesses and deliver radical bottom-line improvements in sales, service, and customer satisfaction.

team of 26 - 50 people

40+ years of industry experience

contact for pricing

contact for pricing

F
Dublin, Ireland

Flexi-Hub provides a complete customer service solution for Irish business owners. The company offers real customer service, handled by real people, which sets it apart from automated systems and chatbots. By partnering with Flexi-Hub, businesses can enjoy prompt call answering, efficient handling of high call volumes, and round-the-clock availability. This ensures a positive brand image and enhances customer satisfaction. Flexi-Hub's email handling services optimize inbox organization and swift responses, allowing businesses to focus on their core priorities. The company also provides live chat support that empowers businesses to engage with customers instantly and resolve queries efficiently. With flexible customer service solutions, businesses can grow exponentially and receive personal, flexible, and reliable assistance.

team of 2 - 10 people

2 years of industry experience

contact for pricing

contact for pricing

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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