Leading agencies include rigneydolphin and RelateCare. A total of 2 Call Center Services providers in Waterford, Ireland are ready to help. They serve clients such as Healthcare, Healthcare Industry, Children's Hospitals and Academic Medical Centers. Local internet speeds average 145 Mbps, supporting fast development and collaboration. Population of Waterford, Ireland is 48,369. Average local salaries are around $58,379, reflecting market rates.
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Found 2 matching agencies
RelateCare provides innovative consulting, administrative, and clinical support solutions to healthcare organizations. By leveraging the latest technology and expert personnel, RelateCare enables clients to optimize patient access journeys, create a more efficient and patient-centered experience. Services include partnering with clients to enhance access to care and revenue cycle models, offering virtual clinical support solutions, and managing patient appointment needs through highly experienced call centers. This frees up hospital staff time to focus on in-person patient care. RelateCare's consulting team uses clinical and revenue cycle expertise to improve workflows and efficiencies. The company has been named one of Ireland's Best Managed Companies at Deloitte's annual awards programme in association with Bank of Ireland for the second consecutive year.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Rigney Dolphin provides innovative contact centre and back office solutions to blue-chip organisations globally. With a focus on the healthcare industry, they offer cutting-edge enabling technologies and expert leadership teams. Their services include outsource contact centres, staffing solutions, training, and monitoring services, ensuring fully engaged and motivated employees. This enables seamless access to care and first contact resolution, while maintaining data security and GDPR compliance.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
We found 2 Call Center Services agencies in Waterford. Here's how to make the best choice for your project.
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Waterford from 2 available options
Before contacting Call Center Services agencies in Waterford, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
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