Find top 6 companies in Genzano di Roma, Italy for your Call Center Services services needs!

Leading agencies include Numero Blu Servizi S.p.A., 1 of 1 BPO Evolution, G&G Idee e Soluzioni, Concerto - Contact Center and 3D2B. A total of 6 Call Center Services providers in Genzano di Roma, Italy are ready to help. They serve clients such as Hyundai, Tourism Industry, Various industries, Commercial Businesses, Financial Institutions and Various industries not specified in the text. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Genzano di Roma, Italy is 23,970. Average local salaries are around $18,300, reflecting market rates.

Average starting budget
$1,000
while min. project budget is $500
based on 6 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 6 profiles
Popular skills
Big Data AnalysisStrumenti di analisi innovativiSistemi IT di nuova generazione
Key technical proficiencies
based on found companies
Also specialize in
Business Services (6)Call Center Services (6)Customer Service Outsourcing (5)Sales Outsourcing (3)Market Research (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 6 matching agencies

N
Genzano di Roma, Italy

Numero Blu provides personalized BPO, Contact Center, Digital Transformation, and Market Research services to Italian clients. Their human-centered approach ensures a positive work environment with constant investment in employee development and well-being. By offering tailored solutions, Numero Blu helps businesses improve efficiency, increase customer satisfaction, and make informed investment decisions.

team of 26 - 50 people

30+ years of industry experience

contact for pricing

contact for pricing

3
Genzano di Roma, Italy

3D2B provides business development specialists who fill gaps in marketing and sales activities. They offer lead generation services, lead qualification, appointment setting, and more. These services help strengthen the impact of marketing and sales, providing clients with qualified leads, insight into lead quality, and effective attendee follow-up. By partnering with 3D2B, businesses can develop their prospect list, clean and nurture leads, and identify sales gaps. The company delivers secure lead generation, data enrichment, telemarketing services, and fiduciary marketing consulting services. These services benefit clients by increasing qualified sales opportunities and providing a strong ROI.

team of 26 - 50 people

20+ years of industry experience

contact for pricing

min project budget $1k

C
Genzano di Roma, Italy

Concerto-Contact Center provides high-quality customer service solutions that cater to the needs of businesses worldwide. By utilizing a team of experienced professionals, Concerto offers expertise in customer service outsourcing, call center services, and business services. These tailored solutions enable companies to focus on their core operations while ensuring seamless interaction with customers. With a strong emphasis on quality and efficiency, Concerto ensures that clients receive exceptional results. The company's dedication to innovation and growth allows it to stay ahead of the curve in an ever-evolving market. By partnering with Concerto, businesses can expect improved customer satisfaction and increased productivity.

team of 2 - 10 people

20+ years of industry experience

contact for pricing

contact for pricing

R
Genzano di Roma, Italy

Rephouse s.r.l. provides expert tourism representation and marketing management services to help businesses succeed. With years of experience, they offer proactive support in developing, managing, and expanding commercial activities. Their team of professionals works closely with clients to identify new opportunities and overcome challenges. Rephouse s.r.l. offers a range of services including customer service outsourcing, direct marketing, call center services, and sales outsourcing. These services enable businesses to focus on their core operations while leveraging the expertise of Rephouse s.r.l. By partnering with Rephouse s.r.l., businesses can benefit from increased efficiency, improved customer engagement, and enhanced market visibility.

team of 2 - 10 people

15+ years of industry experience

contact for pricing

contact for pricing

1
Genzano di Roma, Italy

1 of 1 BPO Evolution offers a comprehensive suite of business process outsourcing services designed to enhance customer experience. The company's competence center provides a range of services, including customer care, claims management, and telemarketing. By partnering with 1 of 1 BPO Evolution, businesses can optimize their timelines and budgets while improving customer satisfaction. With a team of experienced professionals and a leader with decades of industry expertise, the company delivers exceptional results. 1 of 1 BPO Evolution's services cater to financial institutions and other clients, providing a tailored solution for their unique needs. By leveraging the company's expertise, businesses can streamline their operations, reduce costs, and enhance their overall competitiveness.

team of 2 - 10 people

unknown

contact for pricing

contact for pricing

G
Genzano di Roma, Italy

G&G Idee e Soluzioni offers a range of services designed to help businesses build and maintain strong relationships with their customers. By leveraging cutting-edge technology and expertise in customer service, they provide tailored solutions that drive loyalty, engagement, and growth. Their services include call center services, customer service outsourcing, and business strategy consulting, which enable clients to optimize their operations, improve customer satisfaction, and increase revenue. With a focus on data-driven insights and social media integration, G&G Idee e Soluzioni helps companies stay ahead of the curve in today's competitive marketplace.

team of 2 - 10 people

15+ years of industry experience

contact for pricing

contact for pricing

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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