Spotlight on 5 companies in Lviv, Ukraine providing Call Center Services services!

Leading agencies include A.R.C.E. Contact Center, MSV Multicall, GIS Art, BPO Nextdoor and Ukrany. A total of 5 Call Center Services providers in Lviv, Ukraine are ready to help. They serve clients such as Banks, Fashion, Transport, Cosmetics, Healthcare, Real Estate, Bio-products, Online Stores, Transportation and Market leaders. Population of Lviv, Ukraine is 724,822.

Average starting budget
$9,000
while min. project budget is $500
based on 5 profiles
Average hourly rate
$19
and starting from $10 / hr
based on 5 profiles
Popular skills
OSMMapboxArcGISGoogle Maps API
Key technical proficiencies
based on found companies
Also specialize in
Business Services (5)Call Center Services (5)Customer Service Outsourcing (4)PR services (1)Sales Outsourcing (1)
Complementary specialties
validated by client feedback
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Trusted by
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Microsoft
Airbnb
Spotify
Netflix

Found 5 matching agencies

U
Lviv, Ukraine

Ukrany empowers businesses to scale faster through expert recruitment, software development, and HR services. By partnering with Ukrany, companies can find top talent, streamline workflows, and drive growth without sacrificing cost control.

team of 2 - 10 people

8 years of industry experience

contact for pricing

min project budget $5k

B
Lviv, Ukraine

BPO Nextdoor is a European business process outsourcing company that provides a wide range of services, including data analytics, call center, social media monitoring/analysis, back-office and customer services. By partnering with BPO Nextdoor, clients can benefit from improved operational efficiency, cost savings, and enhanced customer satisfaction. The company's team of experts offers flexible cooperation models tailored to meet the specific needs of each client. With a strong presence in 15 European languages and a network of experienced professionals, BPO Nextdoor is well-equipped to support businesses across various industries. By outsourcing business processes to BPO Nextdoor, companies can focus on their core activities while leveraging the company's expertise to drive success.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

min project budget $5k

M
Lviv, Ukraine

MSV Multicall is a reliable partner for online businesses, stationary retailers, and market leaders. The company offers comprehensive call center and customer service outsourcing services in multiple languages, enabling clients to focus on their core operations. With prompt and competent support, MSV Multicall manages customer inquiries across various channels and languages, optimizing logistics and ensuring seamless customer experience. This allows companies to concentrate on their main activities, while the provider handles back-office tasks.

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

A.R.C.E. Contact Center is a leading provider of business services, customer service outsourcing, and call center solutions. By leveraging their expertise, businesses can free up time to focus on core goals while ensuring seamless customer interactions across various channels. With over 15 years of experience and a proven track record, A.R.C.E. offers customized contact center solutions that cater to the unique needs of each client. Their services include omnichannel communication, multilingual support, and COPC certification, ensuring maximum quality and efficiency. By partnering with A.R.C.E., businesses can improve customer satisfaction, reduce costs, and enhance their overall operations.

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

min project budget $1k

G
Lviv, Ukraine

GIS Art is a renowned custom software engineering company specializing in Geographic Information Systems. With over 10 years of experience, they develop bespoke GIS and web applications for clients across the Healthcare, Transportation, and Real Estate sectors. Their expertise encompasses developing custom software using ArcGIS, Google Maps API, Mapbox, OSM, and more. In addition, their non-emergency medical transportation industry expertise spans 7+ years, offering tailored solutions. The company's call center boasts 4+ years of experience in customer support, ensuring seamless ride confirmations. With a proven track record of achieving KPIs 20% better than competitors, GIS Art offers exceptional service. Leveraging reCAPTCHA technology and adhering to Google's policies, they ensure secure data protection. By partnering with GIS Art, businesses can unlock innovative software solutions, enhance their operations, and drive growth.

team of 2 - 10 people

10+ years of industry experience

rate $25 - $50 / hr

min project budget $25k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

Tips for Hiring Call Center Services Agencies in Lviv

Expert guidance to help you find the perfect Call Center Services agency partner for your project in Lviv from 5 available options

Define Your Goals

Before contacting Call Center Services agencies in Lviv, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.

Check Team Expertise

Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.

Review Case Studies

Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.

Compare Value, Not Just Price

While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.

Understand the Process

Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.

Request References

Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.

Market Insights for Call Center Services Services in Lviv

Understand the current market landscape, pricing trends, and opportunities for your project

Limited options
5

Market Size

Call Center Services agencies in Lviv

Market standard
$9,000

Average Budget

Typical project investment

Competitive rates
$19/hr

Hourly Rate

Standard hourly pricing

Growing market
High

Demand

Call Center Services services demand

Current Market Trends
  • Call Center Services services are experiencing high demand in Lviv
  • Remote collaboration has become the new standard
  • Agencies are focusing on specialized expertise
  • AI and automation are reshaping service delivery
  • Data-driven strategies are becoming essential
  • Mobile-first approaches dominate new projects
Top Skills in Demand

Most requested skills for Call Center Services projects in Lviv:

OSMMapboxArcGISGoogle Maps API
Regional Advantages in Lviv
Local Market Knowledge
Deep understanding of Lviv business culture and customer preferences
Time Zone Alignment
Real-time collaboration and faster response times
Face-to-Face Meetings
Option for in-person collaboration when needed

Frequently Asked Questions

Common questions about finding and working with Call Center Services agencies in Lviv (5 available)

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