Leading agencies include Daythree Business Services, Datacom, Everise, Webhelp and CALLMARK Solutions Sdn Bhd. A total of 16 Call Center Services providers in Malaysia are ready to help. They serve clients such as Fintech, Ecommerce, Tech, Varies, Gaming, SME’s, Fashion, Business, Tech Firm and Job Portal. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $8,832, reflecting market rates.
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Found 16 matching agencies
Audience2Media provides innovative and bespoke approach to brand campaign strategy. The company's research team translates patterns from deep online and offline data to guide a more informed, effective, and competitive campaign strategy. By assessing online presence, content strategy, and competitor analysis, Audience2Media enhances digital presence and boosts online visibility. The company also delivers real-time psychographic data of target audience segments and aligns brand perfectly with right online trends, conversations, and sentiments. With pioneering technology, Audience2Media reads algorithms to translate terabytes of data into actionable insights. The company's experts build brand affinity by tailoring core messages and delivering authentic content to multiple diverse audience segments. With online panel reach of 150m people globally, Audience2Media provides competitive edge to power growth. By empowering clients with insightful data, Audience2Media enables them to grasp intricacies of their audience, craft exceptional content and headlines, and make critical business decisions backed by valuable evidence.
team of 2 - 10 people
15+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Datacom provides a wide range of services to help businesses succeed in today's fast-paced digital landscape. With expertise in software development, IoT development, cloud computing, business services, and call center services, Datacom helps organizations build customer relationships, foster collaboration, and optimize assets. By adopting a smarter, more efficient, and successful approach, businesses can unlock new levels of productivity, innovation, and growth. Datacom's team of consultants and specialists delivers unparalleled data protection and customer care service, empowering clients to make informed decisions and drive business success.
team of 501 - 1000 people
60+ years of industry experience
contact for pricing
min project budget $1k
Everise provides expert customer experience solutions to businesses, leveraging its extensive expertise in AI development, IoT development, IT services & consulting, business services, customer service outsourcing, call center services, and sales outsourcing. These services help clients streamline operations, reduce costs, improve customer satisfaction, and drive business growth.
team of 1000+ people
9 years of industry experience
contact for pricing
min project budget $250k
Scicom provides a range of services to enhance business operations. Web & Software Development enables companies to create scalable digital platforms, while Mobile App Development allows for personalized customer experiences. E-commerce Development facilitates online sales, and Business Services deliver tailored solutions for specific industry needs. Customer Service Outsourcing ensures around-the-clock support, and Branding builds strong brand identities. Digital Strategy development drives business growth, Call Center Services provide efficient customer engagement, and Sales Outsourcing boosts revenue.
team of 501 - 1000 people
unknown
contact for pricing
min project budget $10k
Upstream BPO orchestrates exceptional customer experiences for clients through tailored, industry-specific solutions. The company delivers significant ROI by driving revenue growth and reducing costs. With vast years of experience across sectors, Upstream BPO leverages leading practices to help businesses accelerate innovation. This award-winning Business Process Outsourcing company caters to diverse verticals with intelligent business operations, providing multilingual and omnichannel support. By leveraging its expertise in CX Technology, Upstream BPO helps companies optimize customer experience, increase satisfaction, and reduce costs by 70%. The company's services include call center services, sales outsourcing, social media marketing, and business services, enabling businesses to extend their sales teams globally and reach customers anywhere in the world.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
VPO Services provides expert business process outsourcing solutions to help businesses achieve customer satisfaction and successful growth. With a focus on inbound and outbound contact engagement, they offer flexible and reliable services including customer service, technical support, telemarketing, and more. By combining expertise and comprehensive capabilities across industries, VPO Services helps businesses move towards successful business growth by providing quality customer service with 24/7 support. Their solutions also extend to IT Operations (ITO) and Human Resource Operations (HRO). With a partnership mindset, they strive to create new trends for the market and achieve customer excellence with sustainable talent development.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $5k
Daythree Business Services provides transformative business solutions and exceptional customer experiences through its suite of services, including Business Services, Customer Service Outsourcing, and Call Center Services. These services empower businesses to elevate their operations, improve communication with customers, and drive growth. By leveraging the latest technologies and expertise, Daythree helps clients refine their communication skills, excel in problem-solving, and gain invaluable experience in customer management. Whether it's refining business processes or enhancing customer satisfaction, Daythree delivers tailored solutions that foster stability and fulfillment. With a focus on career development programs and flexibility, the company offers an opportunity for individuals to thrive in their roles. By embracing innovation and excellence, Daythree propels businesses towards success.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
Envobpo provides IT Services & Consulting, Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing solutions to clients. By outsourcing these services, businesses can focus on their core strengths and improve efficiency. Envobpo's services enable companies to enhance customer experience, increase productivity, and reduce costs.
team of 101 - 250 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Ssquad Vietnam delivers comprehensive IT solutions, including software development, IoT development, IT services & consulting, cloud consulting, cybersecurity & pentesting, business services, call center services, and more. These expertly crafted services help clients adapt to real-world business situations, ensuring flexibility, engagement, and scalability. With years of experience in developing best-in-class IT solutions, Ssquad Vietnam has established itself as a trusted partner for industries and amazing clients across Asia-Pacific, EMEA, and the Americas.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
The Paradox Studio offers a comprehensive range of video production and animation services to help businesses tell their stories effectively. From script to screen, their team of experts provides high-quality video solutions that can benefit clients in various ways. By leveraging their expertise in video storytelling, businesses can increase brand awareness, engage with target audiences, and drive sales. The studio's services cater to a diverse range of clients, including multinationals, advertising agencies, SMEs, non-profits, event companies, entrepreneurs, hotels, tourism industry, education institutes, and other businesses.
team of 2 - 10 people
15+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
SRG Asia Pacific provides IT services and consulting to help businesses thrive in today's digital landscape. With years of experience, they offer business services that cater to the unique needs of each client. Their customer service outsourcing solutions ensure seamless communication with customers, while their market research helps businesses make informed decisions. Additionally, SRG Asia Pacific offers call center services that provide 24/7 support and sales outsourcing that drives revenue growth. By leveraging cutting-edge technologies and methodologies, they help clients streamline operations, improve efficiency, and achieve business objectives.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $10k
Chima Services Sdn Bhd is a trusted provider of business services, empowering clients to achieve their goals. With expertise in customer service outsourcing, digital marketing, and call center services, this company helps businesses streamline operations and boost revenue. By leveraging search engine optimization (SEO) strategies, they enhance online visibility and drive more qualified leads. Whether it's sales outsourcing or general business support, Chima Services Sdn Bhd offers tailored solutions to meet the unique needs of each client.
team of 2 - 10 people
10+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
CALLMARK Solutions Sdn Bhd offers customized inbound and outbound telemarketing services to help businesses reach their full potential. The company's call center services support organizations in marketing, pre-sales, and post-sales activities. This expertise allows clients to enhance their customer engagement, increase sales, and gain a competitive edge. With CALLMARK Solutions Sdn Bhd, businesses can streamline their operations, improve productivity, and achieve their goals. By leveraging the power of telemarketing, clients can expand their market reach, build brand awareness, and drive revenue growth. The company's team of experts works closely with clients to understand their unique needs and develop tailored solutions that meet their objectives. Whether you need help with lead generation, customer acquisition, or sales optimization, CALLMARK Solutions Sdn Bhd has the expertise to transform your business.
team of 26 - 50 people
10+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
Kexxel BPO provides expert business solutions to help companies grow and succeed. With years of experience in delivering high-quality services, they offer tailored solutions across multiple domains. Their services include business services, customer service outsourcing, call center services, and sales outsourcing. By outsourcing these tasks, businesses can free up internal resources and focus on core activities, resulting in increased efficiency and productivity. Kexxel BPO's team of highly skilled professionals works closely with clients to understand specific needs and develop customized solutions that meet those requirements. This approach helps businesses achieve outstanding outcomes and growth, while also reducing costs and improving scalability.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $75k
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Post your project — free & easyThe digital agency industry in Malaysia has experienced significant growth in recent years, driven by increased digital adoption, rising internet penetration, and growing demand for digital marketing services. Digital agencies offer services such as web design, social media marketing, SEO, content creation, and digital strategy consulting to businesses aiming to strengthen their online presence.
According to Datareportal's 2023 report, Malaysia has an internet penetration rate of around 89.6%, with approximately 30.25 million internet users. This high connectivity rate has created a favorable environment for digital marketing and online advertising. As per Statista, digital ad spending in Malaysia was estimated to reach USD 1.13 billion in 2023, with expectations to grow annually at a rate of 8.7% until 2027.
Key trends influencing Malaysia's digital agency industry include:
Despite rapid growth, Malaysian digital agencies face several challenges. These include intense competition, a shortage of skilled digital talent, and evolving consumer preferences. Additionally, smaller agencies struggle to compete with established international firms offering comprehensive digital marketing solutions.
However, opportunities remain abundant. The Malaysian government's initiatives such as the Digital Economy Blueprint and SME digitalization grants create a supportive environment for digital agencies. Moreover, increasing digital adoption among SMEs presents significant potential for digital agencies offering affordable and tailored solutions.
Overall, Malaysia's digital agency landscape holds promising growth potential, driven by supportive policies, technological advancements, and growing digital awareness among businesses and consumers alike.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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