Leading agencies include TalkAgent, Vserve Ebusiness Solutions, Integreon, VirtusaPolaris and TransPerfect. A total of 47 Call Center Services providers in New York, United States are ready to help. They serve clients such as Retail, Healthcare, Businesses, Manufacturing, Small Business, Financial Services, Travel, Insurance, Hospitals and Industrial. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of New York, United States is 8,804,190. Average local salaries are around $80,116, reflecting market rates.
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Found 47 matching agencies
8x8 provides a comprehensive suite of cloud-based communications solutions, empowering businesses to deliver exceptional customer experiences and keep agents engaged. The company's contact center and cloud communications platform offers integrated features such as voice, video, chat, and embeddable communications. With its commitment to reliability and security, 8x8 ensures seamless communication for teams across all industries. Its trusted technology partner ecosystem enables supercharged business workflows with Microsoft Teams and Salesforce integrations. By adopting 8x8's unified journey analytics, businesses can make informed decisions with end-to-end encryption and compliance standards. The company's global network and reach provide enterprise-grade communications and collaboration capabilities.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
Polaris Market Research is a trusted source of market research reports and consulting services. The company offers customized solutions to help businesses make informed decisions. Their proprietary 360-degree research process provides accurate data, enabling clients to stay ahead in the competitive market. With expertise in various industries, Polaris Market Research helps companies establish business intelligence and prioritize possibilities. Services include market research studies, syndicated reports, consulting, and customized services tailored to fit each client's unique business model.
team of 2 - 10 people
8 years of industry experience
contact for pricing
min project budget $1k
With over 30 years of experience, TransPerfect helps organizations connect with their audiences worldwide. The company offers a range of services including Business Services, Customer Service Outsourcing, and Call Center Services. These services enable clients to reach new markets efficiently and effectively, maximizing gains for their business. By leveraging its specialized industry expertise, GlobalLink technology, and a team of 10,000 native-speaking linguists, TransPerfect simplifies multilingual content management and automates translation processes. This results in cost savings of up to 50% for clients. With a focus on professional translations in over 200 languages, TransPerfect is the leading choice for top companies seeking to engage with global audiences.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
VirtusaPolaris is a leading provider of engineering services that transform businesses. With a strong focus on Big Data & BI, AI Development, IoT Development, IT Services & Consulting, and more, VirtusaPolaris helps clients harness the power of technology to drive growth and innovation. By combining human intelligence with generative AI, VirtusaPolaris enables clients to accelerate adoption, enhance automation efforts, and unlock new possibilities for digital assurance. The company's experts work closely with clients to create seamless experiences, uncover hidden challenges, and optimize operations to meet industry benchmarks. With a proven track record of success in healthcare, ERP, travel, manufacturing, and information services, VirtusaPolaris is the strategic partner clients need to drive business forward.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
EXL Service helps businesses unlock their full potential by leveraging cutting-edge technologies like generative AI, data analytics, and automation. Their services enable organizations to scale the integration of generative AI, deliver exceptional customer experiences, and create measurable value through advanced analytics and AI. By combining data, AI, and analytics, EXL partners with clients across various industries to drive growth, improve operating margins, and achieve sustainability.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $1k
Advantage Solutions powers commerce and drives growth in stores and online. The company delivers comprehensive sales and marketing capabilities, including technology-enabled headquarter sales, retail merchandising, and business process outsourcing. Its award-winning marketing agencies drive demand, trial, and loyalty through branding, advertising, performance marketing, experiential marketing, and media. Advantage Solutions also provides private-label company retailer merchandising company services to help brands and retailers of all sizes get the right products on the shelf.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $1k
Integreon provides a range of services to help corporate legal teams and law firms transform their operational performance. Their solutions include customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing operational efficiency, agility, and quality. Integreon's expertise is in contract lifecycle management and breach response solutions, making them a leading firm in the industry. By partnering with Integreon, companies can gain a competitive edge and reduce the burden on their in-house staff.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Canon Business Process Services helps clients optimize internal processes and capitalise on opportunities to streamline their business. By leveraging the latest technologies, workflow automation, and Six Sigma methodologies, they enable business agility and digital transformation. With expertise in IT services & consulting, business services, and call center services, Canon BPS empowers clients to advance their business performance. This is achieved through measurable, sustainable improvements in operational excellence. By implementing robust processes and technology solutions, Canon BPS helps clients reduce costs, enhance productivity, and achieve high-volume production levels. The result is a more efficient, effective, and customer-centric organisation.
team of 501 - 1000 people
unknown
contact for pricing
min project budget $1k
NETGAINS empowers retailers with omni-channel approaches, helping them gain a competitive edge in the digital-physical continuum. By leveraging digital transformation and expert software solutions, businesses can unlock new market opportunities and reach targeted audiences worldwide. NETGAINS' services encompass web development, mobile app development, e-commerce development, IT staff augmentation, business services, customer service outsourcing, and more. These comprehensive offerings enable clients to streamline operations, enhance customer experiences, and drive growth. With a focus on innovative solutions and exceptional support, NETGAINS has established itself as a trusted partner for businesses worldwide.
team of 26 - 50 people
20+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Maestra provides a comprehensive solution for businesses to automate their video and audio file transcription, subtitling, and voiceover services. With its advanced AI technology, Maestra can create captions and transcripts in hundreds of languages, making it easy for companies to reach a global audience. The platform offers multiple features, including automatic captioning, voiceover editing, and team collaboration tools. By using Maestra's services, businesses can save time and money while improving their communication with customers worldwide.
team of 2 - 10 people
7 years of industry experience
contact for pricing
min project budget $1k
Vserve Ebusiness Solutions offers a wide range of e-commerce services that cater to the unique needs of online retailers. With their expert team, businesses can create and manage their own online stores, leveraging the power of digital marketing to reach a wider audience. From product catalog management to customer support outsourcing, Vserve provides tailored solutions to help clients succeed in the competitive world of e-commerce. By utilizing their services, businesses can streamline operations, automate data processes, and provide seamless customer experiences across channels. This enables them to focus on growing their business, while relying on a reliable partner for all their e-commerce needs.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $1k
This company offers virtual assistant services to help businesses and individuals manage their day-to-day tasks. By delegating routine tasks, clients can free up time to focus on growing their enterprise. The company provides services such as call center services, email management, calendar management, lead generation, customer outreach, travel arrangements, research, document formatting, job searching, and more. These services enable clients to achieve clarity in communication, streamline operations, and scale their business effectively. With a talented team of virtual assistants, OkayRelax helps clients like entrepreneurs, busy parents, and small business owners manage their workload, increase productivity, and dominate their market.
team of 2 - 10 people
unknown
contact for pricing
min project budget $1k
Union Resolute specializes in generating highly qualified leads to help businesses succeed. By combining AI and human outreach, they provide powerful software, data, and outbound services to power sales organizations. This enables companies to focus on closing deals and growing revenue. Union's services include business services, customer service outsourcing, call center services, and sales outsourcing, which can be beneficial for clients looking to boost their sales pipeline. With a strong track record of delivering results, Union Resolute has partnered with leading companies like Dell, Mercer, and Verndale to develop digital content solutions and generate targeted qualified leads.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Abacus Cambridge Partners empowers enterprises to harness the power of artificial intelligence, big data, and business process optimization. By leveraging cutting-edge frameworks and expert managed services, the company helps clients unlock new business horizons, drive efficiency, and deliver unparalleled customer experiences. With a proven track record in innovation solutions built on API-first, cloud-first, and data-first architecture, Abacus Cambridge Partners supports management, extension, and operations of enterprise systems and innovation solutions. The company's repertoire of managed services ensures seamless support for clients across 40 industries and 18 countries.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
This Virtual Staffing Agency provides a range of services to unlock the true potential of businesses. Their specialized team offers PPC, SEO, WordPress, VA, and Web Dev staff to manage clients' pay-per-click campaigns, optimize website performance, and leverage WordPress expertise. With their dedicated staff, businesses can stay ahead of competition by driving traffic, boosting conversions, enhancing user experience, and meeting business objectives. The agency's virtual staff is proficient in PPC management, SEO optimization, WordPress customization, VA services, and web development, allowing businesses to fuel their online success.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $5k
SalesCaptain is a leading B2B lead generation agency that helps businesses grow through effective prospecting and sales engagement. By combining target niches with intent data, funding data, revenue data, and additional data points, SalesCaptain creates prospect lists of companies actively looking for products or services like yours. Their experts validate your ideal customer profile (ICP), build your messaging, and automate responses using ChatGPT and Generative AI. The agency integrates with Hubspot, Salesforce, and all major CRMs to provide a unified conversion experience. SalesCaptain connects with, engages, and follows up with your prospects through multi-channel LinkedIn, Email, and text campaigns, achieving 0% spam rates and protecting your domain health and brand reputation. Weekly and monthly insights are provided to ensure campaign performance meets standards. By scaling campaigns to 10k+ leads/month, SalesCaptain delivers solutions for B2B brands.
team of 26 - 50 people
4 years of industry experience
rate $200 - $300 / hr
min project budget $5k
Pro4ia is a global technology services provider offering a range of solutions and expertise as a trusted technology partner. With over two decades of experience, the company applies enterprise-level project management skills to core IT functions, providing critical support for business needs and goals. Pro4ia's award-winning team provides on-call solutions, logistics, information, and support from Subject Matter Experts. The company offers services such as IT Services & Consulting, Cloud Consulting, Cybersecurity & Pentesting, IT Staff Augmentation, Business Services, and Call Center Services. These services help clients drive business goals by providing reliable and predictable results in the field. Pro4ia's certified Project Managers use PMI best practices and today's most advanced tools to guide complex technology moves. The company uses a 7:1 ratio or better of team members to certified Project Managers, leveraging decades of expertise to achieve success. By partnering with Pro4ia, businesses can benefit from critical infrastructure design, implementation, and quality management, positively affecting their costs.
team of 26 - 50 people
20+ years of industry experience
rate $100 - $150 / hr
min project budget $1k
Messages Plus provides live telephone answering services to large corporations and small businesses, helping build relationships with customers through meaningful connections. With over 40 years of industry experience, the company offers customized call center solutions, including voice mail, live interaction, call forwarding, and connectivity services. This enables businesses to provide accurate and courteous customer service, ultimately driving sales and growth. Messages Plus' extensive team of virtual receptionists and IT professionals ensure seamless operation, minimizing errors and maximizing efficiency.
team of 2 - 10 people
unknown
contact for pricing
min project budget $1k
TalkAgent provides comprehensive customer service solutions to help businesses succeed. Their services include live chat, email support, and call center outsourcing, designed to improve customer experience and increase conversions. With 24/7 availability, TalkAgent's team of agents is always ready to assist clients through various channels. By providing proactive support and personalized engagement, TalkAgent helps businesses build strong relationships with their customers. This results in increased customer loyalty, improved reputation, and ultimately, a competitive edge in the market.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
GetCallers provides quality, affordable remote virtual assistants and callers to help businesses achieve 10x growth. Their services include customer service outsourcing, call center services, and sales outsourcing, which can benefit clients by increasing efficiency, reducing costs, and managing administrative tasks. GetCallers' cloud-based platform allows clients to monitor agents' real-time performance and provide feedback. This helps businesses scale their operations without sacrificing quality of service.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
NEO MD is a leading provider of medical billing and revenue cycle management services. They offer expert solutions for physician practices, hospitals, and healthcare organizations. Their team of experienced professionals helps clients manage their revenue cycle from start to finish, ensuring timely payments and maximizing profits. By leveraging their expertise, clients can focus on providing high-quality patient care while NEO MD handles the administrative tasks. Their services include medical billing, coding, claims management, and practice management. With NEO MD, clients can enjoy improved cash flow, reduced administrative burdens, and enhanced relationships with payers. Whether you're a small physician practice or a large healthcare system, NEO MD has the expertise and resources to help you succeed.
team of 26 - 50 people
4 years of industry experience
contact for pricing
min project budget $1k
Carden IT Services offers a comprehensive range of IT services and solutions to businesses in Brighton, London, and beyond. With over a decade of experience, the company provides fully managed IT services, proactive IT support, cloud services, business telephony, and cybersecurity solutions. By outsourcing their IT needs to Carden IT Services, businesses can free up time and resources to focus on growth and development, while the company's team of experts handles all IT-related tasks.
team of 2 - 10 people
15+ years of industry experience
rate $50 - $75 / hr
min project budget $1k
MPC Call Centers is a leading provider of call center services, empowering businesses to focus on their core operations. The company offers a range of services including Business Services, Customer Service Outsourcing, and Call Center Services, enabling companies to maintain a stellar image and provide exceptional customer experiences. With its high-tech infrastructure and experienced agents, MPC Call Centers helps businesses build strong relationships with their customers, leading to increased loyalty and growth. By outsourcing call center needs, companies can streamline operations, reduce costs, and improve overall efficiency. MPC Call Centers' services are designed to meet the unique needs of each business, providing a tailored solution for success.
team of 26 - 50 people
100+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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