Leading agencies include Thetha Connect, VirtuCall and AdminAssist Intl.. A total of 3 Call Center Services providers in Pretoria, South Africa are ready to help. They serve clients such as Local, Businesses, International, Financial Advisors, Legal Practitioners, Healthcare Professionals and South Africa's most respected and successful companies. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Pretoria, South Africa is 741,651. Average local salaries are around $12,380, reflecting market rates.
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Found 3 matching agencies
Thetha Connect provides a range of services to support businesses, including business services and call center services. Their call answering services allow companies to professionally answer their calls, while their virtual receptionist service enables them to manage multiple phone lines simultaneously. With Thetha Connect, healthcare professionals can focus on growing their practice by using dedicated virtual assistants to book appointments. The company also offers conference calling with the ability to connect up to 25 local and international people at the same time. By outsourcing call handling to Thetha Connect, businesses can save costs and establish a professional look and feel. The system maintains confidentiality by providing unique business phone numbers that do not disclose private cell phones or numbers.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
AdminAssist Intl. offers specialized virtual assistant services to support businesses in achieving their goals. Their team of experienced professionals provides a range of services, including call center services and business services. These services are designed to help entrepreneurs and businesses manage their workload more efficiently, freeing up time for strategic decision-making and growth. By outsourcing admin tasks, clients can reduce costs, improve productivity, and increase revenue. AdminAssist Intl.'s virtual assistants are equipped to handle various administrative tasks, including data entry, email management, and bookkeeping. With a focus on professionalism and customer satisfaction, AdminAssist Intl. helps businesses succeed in today's fast-paced market.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
VirtuCall provides expert call center services designed to meet the unique needs of businesses. The company offers telemarketing, internet marketing, SMS marketing, and inbound/outbound call services that help clients grow their revenue. With a commitment to using the latest communications technology, VirtuCall ensures high-quality service and reliable performance. By partnering with VirtuCall, businesses can focus on their core operations while benefiting from professional agents who provide hassle-free assistance. The company's friendly and efficient team strives to build long-term relationships with clients, promoting and serving their products or services with dedication and expertise. Through its custom call center solutions, VirtuCall helps businesses succeed in the competitive market.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
We found 3 Call Center Services agencies in Pretoria. Here's how to make the best choice for your project.
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Pretoria from 3 available options
Before contacting Call Center Services agencies in Pretoria, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
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