Leading agencies include Integreon, MANGO5, Thetha Connect, Credit Intel and VA Connect. A total of 34 Call Center Services providers in South Africa are ready to help. They serve clients such as Retail, Various industries, Financial Services, USA, Finance, Healthcare, Businesses, Real Estate, Business Services and UK. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $12,380, reflecting market rates.
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Found 34 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Ec3 South Africa offers a range of business services to support companies' growth. The BPO specialists provide customer service outsourcing, call center services, and social media marketing solutions to help businesses enhance their online presence. With expertise in direct marketing and business services, Ec3 helps clients improve customer engagement and drive sales. By leveraging Ec3's services, businesses can streamline operations, increase efficiency, and achieve cost savings. For example, customer service outsourcing enables companies to focus on core activities while maintaining high-quality support for customers. Social media marketing solutions help businesses reach new audiences and build brand awareness. Direct marketing strategies can be tailored to specific client needs to drive conversions and sales. By partnering with Ec3, businesses can tap into the expertise of a seasoned BPO partner and enjoy the benefits of improved customer service, increased online visibility, and enhanced sales performance.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $10k
Integreon provides a range of services to help corporate legal teams and law firms transform their operational performance. Their solutions include customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing operational efficiency, agility, and quality. Integreon's expertise is in contract lifecycle management and breach response solutions, making them a leading firm in the industry. By partnering with Integreon, companies can gain a competitive edge and reduce the burden on their in-house staff.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
DSG enables businesses to optimize their customer experience, adapt to new market realities, and embrace digital transformation. With a reputation for delivering world-class customer experience and technology services, DSG provides integrated customer experience solutions, design and development studios, mobile virtual services enablement, cybersecurity solutions, mobile media marketing solutions, e-commerce technology partnerships, and more. These services help businesses build quality relationships with customers, increase revenue, and stay ahead of the competition.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
Sourcefit provides customized offshore and nearshore staffing solutions to help businesses lower costs and improve efficiency. With a focus on web and software development, big data and BI, business services, and more, Sourcefit empowers clients to build dedicated teams that drive long-term value. By offering flexible part-time options and no locked-in contracts, Sourcefit helps businesses thrive in today's competitive landscape. From IT to finance, healthcare, retail, e-commerce, legal, real estate, telecom, and advertising, Sourcefit supports a wide range of industries with expertise and dedication.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $1k
Boldr provides business services, customer service outsourcing, and call center services to help clients build diverse and engaged global teams. By outsourcing non-core functions, companies can focus on high-value work and improve personal and business performance. Boldr's flexible solutions deliver on diverse performance needs, empowering businesses to scale up with confidence. With a strong commitment to social sustainability and impact, Boldr builds bridges to an ethical supply chain aligned with its principles. The company prioritizes positive outcomes for clients, team members, and local communities, creating circular value for all stakeholders.
team of 501 - 1000 people
9 years of industry experience
contact for pricing
min project budget $1k
Quantanite helps businesses achieve revenue growth through AI-powered demand and lead generation services. Designed to be tailored to each client's needs, these services simplify operations and improve customer experiences, allowing clients to focus on their core activities. By combining human expertise with Generative AI and Large Language Models, Quantanite enables its customers to navigate complex challenges and unlock the full potential of technology. With a focus on compliance and operational excellence, Quantanite provides trusted partnerships that make CX and business operations more accurate, scalable, and cost-effective. This approach has been successful in various industries, including customer service outsourcing, call center services, sales outsourcing, and business services.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
121 BPO provides specialized business process outsourcing services, including customer service outsourcing, call center services, and more. By leveraging their expert team, businesses can focus on core operations while maintaining high-quality customer experiences. With a focus on precision and reliability, 121 BPO helps clients turn detractors into promoters, save significant time and money, and ensure guaranteed business continuity.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
Sigma Connected Group provides business services and customer service outsourcing solutions to help businesses grow. With 24/7 white-label customer contact and service centre solutions, they offer flexible and scalable services across multiple channels. This enables businesses to focus on their core operations while leveraging the expertise of Sigma Connected Group's teams. By providing outsourced customer contact and BPO solutions, Sigma Connected Group helps clients improve customer experience and achieve better outcomes.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
Credit Intel provides intelligent debt collection services to help businesses reduce bad debt, increase profitability, and boost cash flow. Their advanced software and professional staff utilize sophisticated techniques to improve the quality of debtors' books. By assisting clients with accounts receivable collection, Credit Intel helps companies achieve a better financial standing and make informed decisions. This comprehensive service is tailored to meet the unique needs of businesses, allowing them to focus on growth and expansion.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Thetha Connect provides a range of services to support businesses, including business services and call center services. Their call answering services allow companies to professionally answer their calls, while their virtual receptionist service enables them to manage multiple phone lines simultaneously. With Thetha Connect, healthcare professionals can focus on growing their practice by using dedicated virtual assistants to book appointments. The company also offers conference calling with the ability to connect up to 25 local and international people at the same time. By outsourcing call handling to Thetha Connect, businesses can save costs and establish a professional look and feel. The system maintains confidentiality by providing unique business phone numbers that do not disclose private cell phones or numbers.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
illation (formerly Connect SA) is a cloud-first company that helps businesses grow their customer confidence and deliver unbeatable customer experiences. With advanced contact centre technology, operational workflows, unified communications, and enablement solutions, illation empowers companies to stay ahead of digital transformation and customer demands. By providing cloud-based telephony and contact centre solutions, illation caters to customers across various sizes and industries, offering analyst-rated and specialised products. The company's services benefit clients by improving their contact center performance, enhancing internal operations, and enabling them to make confident decisions. illation's commitment to customer satisfaction ensures stable and reliable solutions, making it an exemplary choice for businesses looking to transform their digital strategy.
team of 2 - 10 people
7 years of industry experience
contact for pricing
contact for pricing
VA Connect bridges gaps and delivers results for businesses. They provide business services and call center services, helping companies grow and succeed. Their team of thinkers and innovators craft and curate results, making them a unified creative powerhouse. By outsourcing sales teams or providing executive assistants, VA Connect adds fuel to productivity and helps manage the whole sales funnel. With access to an unlimited talent pool, they prove a huge advantage for businesses looking to scale their development teams.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Amalfi Outsourcing provides end-to-end outsourcing solutions to drive business growth. Leveraging data-driven insights and cutting-edge technology, they offer services such as Customer Acquisition, Retention, Customer Service, and Debt Collection. These services help businesses worldwide achieve positive acquisitions, customer satisfaction, and true ROI. With a focus on digital transformation strategies, Amalfi Outsourcing empowers clients to thrive in their respective markets. Their team of skilled professionals delivers bespoke solutions tailored to each client's brand values and company ethos. By forming genuine partnerships with clients, they provide unwavering commitment to excellence.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
Talksure is a leading financial services provider that offers innovative, tailor-made customer engagement solutions to businesses of all sizes. By leveraging its growing team of highly motivated and skilled sales specialists, the company delivers exponential revenue growth, maintains long-term relationships, and exceptional standards. With a proven track record, Talksure boosts client revenue and market share through its award-winning sales outsourcing solutions. The company's services include Business Process Outsourcing (BPO) and broker and intermediary solutions for leading insurers. By partnering with reputable companies and developing a highly skilled team, Talksure provides exceptional sales outsource services and emergency response-based services that protect against everyday risks. With a focus on enriching both partners and customers with beneficial products and value-added services, Talksure is a trusted financial services provider to South Africa's well-known brands.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Boomerang Marketing Solutions delivers world-class customer experience (CX) through multi-channel contact center and business process outsourcing. The company has proven its reliability, dedication and adaptability since launching in Cape Town in 2005. South Africa is recognized as the top BPO outsourcing destination globally. With expertise in customer acquisitions, retentions, service operations, sourcing, procurement, talent management, compliance finance, quality management, and staff recognition, Boomerang Marketing Solutions sets itself apart as a reliable partner for outsourced contact center and business processes outsourcing. The company's people-centric approach and deep domain expertise ensure exceptional CX solutions. By leveraging multiple touchpoints such as voice, text, email, webchat, and technology redundancies, Boomerang Marketing Solutions provides tailored solutions to clients. The company's services can benefit clients by improving customer retention, increasing sales, and enhancing overall business performance.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
MANGO5 is a leading BPO service company in South Africa, offering innovative solutions tailored to empower businesses globally. With a commitment to customer satisfaction and support, they provide bespoke services that consistently surpass client expectations across diverse sectors. Their comprehensive BPO solutions include business process outsourcing (BPO) services, customer service outsourcing, call center services, sales outsourcing, and more. By outsourcing these services to MANGO5, businesses can benefit from superior customer experience, expert technical and compliance support, compelling brand messaging, world-class employee development, streamlined talent acquisition and retention, robust data security, and global support and flexibility.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Outworx Contact Centre offers precise, people-centric solutions that cater to clients' specific business process requirements. With a focus on Customer Experience and Satisfaction, they deliver cutting-edge services using advanced data analytics and reporting. As a leading outsourcing company in the Global Business Services sector, Outworx provides tailored BPO Contact Centre Solutions for clients across various industries. Their 24/7/365 customer support is made possible by their unique geographical position and attractive exchange rate. By leveraging this advantage, clients can benefit from competitive rates and timely support. With a commitment to excellence, Outworx strives to create a centre of excellence that meets the evolving needs of clients.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Centrevo offers customised business process outsourcing solutions to help businesses relieve internal pressures and focus on core activities. With a proven track record of nearly 30 years, Centrevo delivers effective BPO services that provide increased performance, cost reduction, and real ROI. The company provides services such as customer service outsourcing, call center services, sales outsourcing, and more, which can benefit clients by improving customer satisfaction ratings, reducing operational costs, and increasing revenue. By partnering with Centrevo, businesses can enjoy a flexible, scalable, and sustainable partnership that works hard for their business.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
iContact BPO provides exceptional Business Process Outsourcing (BPO) services to world-leading brands. With a strong focus on customer service, they offer a range of solutions including call center services, sales outsourcing, and customer service outsourcing. By partnering with iContact BPO, clients can enhance their CX and improve operational efficiency. The company's expertise in omnichannel service and support enables businesses to deliver seamless experiences across multiple channels. From first-party collections to smart collections, iContact BPO's solutions are designed to help clients achieve their goals. With a strategic framework for customer experience outsourcing, they help small to mid-sized businesses level up on CX and transform their operations with strategic outsourcing.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
contact for pricing
Specializing in translation services, transcription services, proofreading services, and editing services to ensure timely delivery of messages to target audiences. By leveraging a team of experienced and trusted language experts, clients can benefit from accurate and efficient communication. Whether it's translating complex documents or transcribing audio and video files, Better Language Company provides reliable solutions to meet the needs of businesses seeking global reach. With expertise in multiple languages and formats, this company helps organizations succeed in their respective industries.
team of 2 - 10 people
7 years of industry experience
contact for pricing
min project budget $1k
Amplify5 optimises businesses of all sizes in the UK to successfully offshore key functions to South Africa with confidence and flexibility, resulting in cost savings and rapid process improvement. This allows more time and resources to focus on core business activities. Administration Back Office Services include finance, accounting and payroll. Specialist Contact Services provide reporting, analytics and insight. The company's full flexibility enables clients to scale up and down and make changes any time. Speed to operation is also a key benefit, with operations going live in weeks from the first conversation.
team of 26 - 50 people
4 years of industry experience
contact for pricing
min project budget $5k
AdminAssist Intl. offers specialized virtual assistant services to support businesses in achieving their goals. Their team of experienced professionals provides a range of services, including call center services and business services. These services are designed to help entrepreneurs and businesses manage their workload more efficiently, freeing up time for strategic decision-making and growth. By outsourcing admin tasks, clients can reduce costs, improve productivity, and increase revenue. AdminAssist Intl.'s virtual assistants are equipped to handle various administrative tasks, including data entry, email management, and bookkeeping. With a focus on professionalism and customer satisfaction, AdminAssist Intl. helps businesses succeed in today's fast-paced market.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
In Africa Connect offers a range of services to help institutions navigate complex financial environments. Their team provides customised strategies, unbiased actuarial reporting and consulting, and technical peer assessments. This enables companies to improve performance, reduce risk, and increase stakeholder satisfaction. The company's expertise spans business services, customer service outsourcing, market research, direct marketing, and call center services.
team of 2 - 10 people
10+ years of industry experience
rate $200 - $300 / hr
min project budget $10k
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Post your project — free & easySouth Africa's digital agency industry is rapidly evolving, driven by increased digital adoption among businesses and consumers alike. With internet penetration reaching over 68% of the population in 2023, digital marketing, social media management, and web development services have significantly expanded. Johannesburg, Cape Town, and Durban have emerged as central hubs for digital agencies, hosting both local and international players.
Despite growth, the digital agency landscape faces several challenges, including economic uncertainty, limited digital infrastructure in rural areas, and a significant digital skills gap. Agencies struggle to retain skilled professionals, as talent often migrates abroad or to larger local companies offering better incentives.
Yet, significant opportunities remain:
In conclusion, South Africa's digital agency industry shows promising growth driven by increased digital adoption, despite facing infrastructure and skills challenges. Agencies that innovate and adapt to local market conditions will likely benefit substantially in the coming years.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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