Leading agencies include SkyHigh Global Contact center, talksure, Ec3 and Amalfi Outsourcing. A total of 4 Call Center Services providers in Durban, South Africa are ready to help. They serve clients such as USA, Africa, Real Estate, Hospitality, Health Care, United Kingdom, Transportation, Legal Services, Travel Services and Utilities Energy. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Durban, South Africa is 3,442,361. Average local salaries are around $12,380, reflecting market rates.
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Found 4 matching agencies
Ec3 South Africa offers a range of business services to support companies' growth. The BPO specialists provide customer service outsourcing, call center services, and social media marketing solutions to help businesses enhance their online presence. With expertise in direct marketing and business services, Ec3 helps clients improve customer engagement and drive sales. By leveraging Ec3's services, businesses can streamline operations, increase efficiency, and achieve cost savings. For example, customer service outsourcing enables companies to focus on core activities while maintaining high-quality support for customers. Social media marketing solutions help businesses reach new audiences and build brand awareness. Direct marketing strategies can be tailored to specific client needs to drive conversions and sales. By partnering with Ec3, businesses can tap into the expertise of a seasoned BPO partner and enjoy the benefits of improved customer service, increased online visibility, and enhanced sales performance.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $10k
Amalfi Outsourcing provides end-to-end outsourcing solutions to drive business growth. Leveraging data-driven insights and cutting-edge technology, they offer services such as Customer Acquisition, Retention, Customer Service, and Debt Collection. These services help businesses worldwide achieve positive acquisitions, customer satisfaction, and true ROI. With a focus on digital transformation strategies, Amalfi Outsourcing empowers clients to thrive in their respective markets. Their team of skilled professionals delivers bespoke solutions tailored to each client's brand values and company ethos. By forming genuine partnerships with clients, they provide unwavering commitment to excellence.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
Talksure is a leading financial services provider that offers innovative, tailor-made customer engagement solutions to businesses of all sizes. By leveraging its growing team of highly motivated and skilled sales specialists, the company delivers exponential revenue growth, maintains long-term relationships, and exceptional standards. With a proven track record, Talksure boosts client revenue and market share through its award-winning sales outsourcing solutions. The company's services include Business Process Outsourcing (BPO) and broker and intermediary solutions for leading insurers. By partnering with reputable companies and developing a highly skilled team, Talksure provides exceptional sales outsource services and emergency response-based services that protect against everyday risks. With a focus on enriching both partners and customers with beneficial products and value-added services, Talksure is a trusted financial services provider to South Africa's well-known brands.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
SkyHigh Global Contact Center offers a range of services to help businesses thrive in the competitive market. With over 80 years of experience, they provide tailored solutions to clients across various industries. Their team of experts is equipped to handle complex issues and offer specialized services such as health care, financial services, legal services, telecommunications, transportation, utilities energy, real estate, hospitality, and travel services. By outsourcing with SkyHigh Global, businesses can save up to 70% on expenses and enjoy a fast-growing environment for outsourcing. The company's unique approach is designed to facilitate change, achieve business vision, and optimize performance and productivity.
team of 101 - 250 people
5 years of industry experience
contact for pricing
min project budget $1k
We found 4 Call Center Services agencies in Durban. Here's how to make the best choice for your project.
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Durban from 4 available options
Before contacting Call Center Services agencies in Durban, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
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