Leading agencies include BellRinger, Kwik Support (Pty) Ltd, MANGO5, Real Receptionist and Webhelp. A total of 14 Call Center Services providers in Cape Town, South Africa are ready to help. They serve clients such as Various industries, IT, U.S, U.K, S.A, SMBs, SMMEs, Legal, Retail and Baking. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Cape Town, South Africa is 3,740,026. Average local salaries are around $12,380, reflecting market rates.
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Found 14 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
DSG enables businesses to optimize their customer experience, adapt to new market realities, and embrace digital transformation. With a reputation for delivering world-class customer experience and technology services, DSG provides integrated customer experience solutions, design and development studios, mobile virtual services enablement, cybersecurity solutions, mobile media marketing solutions, e-commerce technology partnerships, and more. These services help businesses build quality relationships with customers, increase revenue, and stay ahead of the competition.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
Sourcefit provides customized offshore and nearshore staffing solutions to help businesses lower costs and improve efficiency. With a focus on web and software development, big data and BI, business services, and more, Sourcefit empowers clients to build dedicated teams that drive long-term value. By offering flexible part-time options and no locked-in contracts, Sourcefit helps businesses thrive in today's competitive landscape. From IT to finance, healthcare, retail, e-commerce, legal, real estate, telecom, and advertising, Sourcefit supports a wide range of industries with expertise and dedication.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $1k
Boldr provides business services, customer service outsourcing, and call center services to help clients build diverse and engaged global teams. By outsourcing non-core functions, companies can focus on high-value work and improve personal and business performance. Boldr's flexible solutions deliver on diverse performance needs, empowering businesses to scale up with confidence. With a strong commitment to social sustainability and impact, Boldr builds bridges to an ethical supply chain aligned with its principles. The company prioritizes positive outcomes for clients, team members, and local communities, creating circular value for all stakeholders.
team of 501 - 1000 people
9 years of industry experience
contact for pricing
min project budget $1k
121 BPO provides specialized business process outsourcing services, including customer service outsourcing, call center services, and more. By leveraging their expert team, businesses can focus on core operations while maintaining high-quality customer experiences. With a focus on precision and reliability, 121 BPO helps clients turn detractors into promoters, save significant time and money, and ensure guaranteed business continuity.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
Sigma Connected Group provides business services and customer service outsourcing solutions to help businesses grow. With 24/7 white-label customer contact and service centre solutions, they offer flexible and scalable services across multiple channels. This enables businesses to focus on their core operations while leveraging the expertise of Sigma Connected Group's teams. By providing outsourced customer contact and BPO solutions, Sigma Connected Group helps clients improve customer experience and achieve better outcomes.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
Boomerang Marketing Solutions delivers world-class customer experience (CX) through multi-channel contact center and business process outsourcing. The company has proven its reliability, dedication and adaptability since launching in Cape Town in 2005. South Africa is recognized as the top BPO outsourcing destination globally. With expertise in customer acquisitions, retentions, service operations, sourcing, procurement, talent management, compliance finance, quality management, and staff recognition, Boomerang Marketing Solutions sets itself apart as a reliable partner for outsourced contact center and business processes outsourcing. The company's people-centric approach and deep domain expertise ensure exceptional CX solutions. By leveraging multiple touchpoints such as voice, text, email, webchat, and technology redundancies, Boomerang Marketing Solutions provides tailored solutions to clients. The company's services can benefit clients by improving customer retention, increasing sales, and enhancing overall business performance.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
MANGO5 is a leading BPO service company in South Africa, offering innovative solutions tailored to empower businesses globally. With a commitment to customer satisfaction and support, they provide bespoke services that consistently surpass client expectations across diverse sectors. Their comprehensive BPO solutions include business process outsourcing (BPO) services, customer service outsourcing, call center services, sales outsourcing, and more. By outsourcing these services to MANGO5, businesses can benefit from superior customer experience, expert technical and compliance support, compelling brand messaging, world-class employee development, streamlined talent acquisition and retention, robust data security, and global support and flexibility.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Amplify5 optimises businesses of all sizes in the UK to successfully offshore key functions to South Africa with confidence and flexibility, resulting in cost savings and rapid process improvement. This allows more time and resources to focus on core business activities. Administration Back Office Services include finance, accounting and payroll. Specialist Contact Services provide reporting, analytics and insight. The company's full flexibility enables clients to scale up and down and make changes any time. Speed to operation is also a key benefit, with operations going live in weeks from the first conversation.
team of 26 - 50 people
4 years of industry experience
contact for pricing
min project budget $5k
In Africa Connect offers a range of services to help institutions navigate complex financial environments. Their team provides customised strategies, unbiased actuarial reporting and consulting, and technical peer assessments. This enables companies to improve performance, reduce risk, and increase stakeholder satisfaction. The company's expertise spans business services, customer service outsourcing, market research, direct marketing, and call center services.
team of 2 - 10 people
10+ years of industry experience
rate $200 - $300 / hr
min project budget $10k
BellRinger provides comprehensive lead generation, sales, and support services to help businesses succeed. The company's innovative solutions and strategies are tailored to meet clients' needs, allowing them to focus on their core business. With expertise in multi-channel lead generation, social media promotion, landing page creation, and more, BellRinger empowers organizations to improve their sales pipeline through ROI-driven campaigns.
team of 2 - 10 people
6 years of industry experience
contact for pricing
contact for pricing
3iSolutions provides dependable business services and customer support solutions to help businesses grow. Their call center services offer efficient phone management, allowing clients to focus on growth. With offshore contact centres, clients can enjoy cost savings without compromising quality. The company's sales outsourcing services also enable businesses to expand their reach without the need for significant investments. By partnering with 3iSolutions, businesses can tap into a global talent pool and access cutting-edge technology. This enables them to deliver exceptional customer experiences while minimizing operational costs.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Kwik Support provides expert IT services and solutions to businesses and home-office users in South Africa. Their managed IT services ensure efficient, secure, and up-to-date infrastructure. Data protection and backup services are also available, as well as comprehensive IT security solutions and VoIP services. Remote support is offered for fast assistance, while on-site support ensures quick resolution. Managed services include device monitoring, automated procedures, patch management, and NetPath monitoring. Security solutions provide endpoint protection, email security, data risk assessment, and more. With years of industry experience and tailored solutions, Kwik Support has earned the trust and loyalty of clients throughout South Africa.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $50k
Real Receptionist offers innovative customer care solutions to businesses, providing a professional receptionist service that is always available. With automatic calendar syncing and real-time appointment booking, clients can stay organized and focused on their work. The company also assists with setting up and managing WhatsApp for Business, ensuring seamless communication with customers. Real Receptionist takes a personalized approach to each customer, offering a tailored solution that meets individual business needs. Their management team is always available by phone or email, providing prompt support and assistance. By outsourcing reception services, businesses can free up time to focus on growth and development, improving overall efficiency and productivity.
team of 2 - 10 people
6 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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