Leading agencies include Respond4you Ab and Releasy Customer Management. A total of 2 Customer Service Outsourcing providers in Borlänge, Sweden are ready to help. They serve clients such as Retail, Finance, Manufacturing and Technology. Local internet speeds average 180 Mbps, supporting fast development and collaboration. Population of Borlänge, Sweden is 39,422. Average local salaries are around $47,792, reflecting market rates.
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Found 2 matching agencies
Releasy Customer Management offers cutting-edge customer service outsourcing solutions to businesses of all sizes. With over 30 years of experience in the industry, they have developed a solid expertise in providing top-notch customer experiences for clients across various sectors. Their services include AI Development, Business Services, Call Center Services, Customer Service Outsourcing, and Sales Outsourcing. By leveraging innovative technology and high-level competence, Releasy delivers exceptional customer support that enhances client relationships and boosts business success.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
Respond4you Ab is a leading call center provider in Scandinavia, offering personalized customer service solutions to businesses in Sweden, Finland, Norway, and Denmark. With a team of multilingual professionals who speak Swedish, Finnish, English, and other European languages, Respond4you Ab offers cost-effective outsourcing options that include professional customer service, local presence, scalability, flexibility, modern technology, and systems. By partnering with Respond4you Ab, businesses can benefit from increased efficiency, improved customer satisfaction, and enhanced brand reputation.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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