Best Customer Service Outsourcing Agencies in Dhaka, Bangladesh

Cost-effective and professional service outsourcing.

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Found 24 matching agencies

T
Talent Centric Ltd.
HR Consultancy Firm | Payroll Service

🇧🇩

250+

100+ usd / hr

11 years

10000+ usd

A
ASL BPO
Your Trusted Partner For Outsourcing Solutions

🇧🇩

50+

0+ usd / hr

11 years

1000+ usd

T
The Brand Maker
Crafting brand stories that connect with audiences worldwide

🇧🇩

10+

100+ usd / hr

5 years

10000+ usd

S
Sultan Clipping Path LTD
High-quality digital services at affordable rates.

🇧🇩

10+

0+ usd / hr

9 years

1000+ usd

I
Impel Service & Solutions Limited (ISSL)
Customer Centric Outsourcing Hub for Business Transformation

🇧🇩

50+

0+ usd / hr

14 years

0+ usd

S
SkyTech Solutions
Expert BPO Services for Global Businesses

🇧🇩

250+

0+ usd / hr

12 years

5000+ usd

M
MCA Leads Media
Expert Business Solutions for Your Success 🚀

🇧🇩

10+

25+ usd / hr

8 years

1000+ usd

R
Rising Plus
Transforming Business through Digital Excellence

🇧🇩

10+

0+ usd / hr

14 years

0+ usd

I
Ignite Tech Solutions
Expert BPO and Telemarketing Services for Global Businesses

🇧🇩

250+

0+ usd / hr

6 years

5000+ usd

R
Revinns Limited
Transforming businesses through innovative solutions and consulting services.

🇧🇩

10+

0+ usd / hr

3 years

1000+ usd

P
Phoenix Solutions
Transforming business through innovative solutions.

🇧🇩

10+

50+ usd / hr

9 years

10000+ usd

L
Lucid Business Solutions
Growing businesses worldwide with exceptional service

🇧🇩

10+

0+ usd / hr

8 years

1000+ usd

I
Icone Developer LTD
Transforming Businesses with Innovative Solutions 📈

🇧🇩

250+

150+ usd / hr

19 years

50000+ usd

T
TeleConsult Group (TCG)
Transforming businesses through innovative call center solutions

🇧🇩

50+

0+ usd / hr

21 years

0+ usd

a
atithisheba.com
কর্মীদের এবং স্টেকহোল্ডারদের জন্য উচ্চ গুণমানের অ্যাপ্লিকেশন স্টিকার এবং পরিচালনা

🇧🇩

10+

0+ usd / hr

5 years

1000+ usd

M
M/S Mitali International
Expert Customer Support Services

🇧🇩

250+

0+ usd / hr

11 years

5000+ usd

A
Acote BPO
Unlocking Business Success with Expert BPO Solutions 🚀

🇧🇩

10+

0+ usd / hr

2 years

1000+ usd

T
Teleserv
Elevated Outsourcing for Exceptional Customer Satisfaction

🇧🇩

10+

0+ usd / hr

2 years

5000+ usd

B
Bytominer LTD
Providing quality services to overseas companies

🇬🇧

10+

0+ usd / hr

7 years

1000+ usd

S
Synergy Business Solution
Transforming businesses through innovative solutions and customer-centric approach.

🇧🇩

10+

0+ usd / hr

6 years

1000+ usd

Z
Zesh Solutions
Expert solutions for business growth

🇺🇸

250+

0+ usd / hr

15 years

1000+ usd

C
Call Point Business Solutions Ltd.
Excellence in offshore outsourcing and BPO services

🇧🇩

50+

0+ usd / hr

7 years

0+ usd

Q
Quantanite
AI-powered demand and lead generation experts for revenue growth

🇬🇧

1000+

0+ usd / hr

11 years

1000+ usd

E
EVENT TIME LTD
Expert Event Management Solutions for a Memorable Experience 🎉

🇧🇩

250+

0+ usd / hr

19 years

1000+ usd

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What Is Customer Service Outsourcing?

Customer Service Outsourcing involves hiring external agencies to handle your customer interactions via phone, chat, email, and social media. This service lets businesses in Dhaka, Bangladesh access skilled support agents without managing an internal team.


Benefits of Outsourcing Customer Service

Outsourcing improves scalability, reduces operational costs, and allows focus on core activities. With hourly rates starting from $10, it’s a cost-effective strategy for quality support.


Who Should Consider Outsourcing Customer Service?

Businesses of all sizes and sectors, including E-commerce, Finance, Retail, Manufacturing and Various Industries, can benefit. Companies Dhaka, Bangladesh gain local language support and time zone advantages.


Types of Customer Service Outsourcing

Services include inbound/outbound calls, live chat support, technical assistance, complaint resolution, and multilingual support. Agencies adapt to your business needs.


How Outsourced Customer Service Works

Outsourcing partners integrate with your CRM and communication platforms to deliver seamless service, ensuring your brand voice is consistent and customer satisfaction is high.


Cost Factors and Pricing Models

Costs vary based on volume, channels, languages, and hours covered. Pricing models include hourly rates, per-agent costs, or fixed monthly fees. Typical daily rates start at $80.


Quality Assurance and Training

Top agencies provide rigorous agent training, ongoing performance monitoring, and quality assurance processes to maintain service excellence.


Technology and Tools Used

Agencies leverage advanced tools like Zendesk, Freshdesk, Salesforce, and AI-powered chatbots to enhance efficiency and customer experience.


Multilingual and 24/7 Support

Many outsourcing partners offer multilingual support and round-the-clock service to meet the needs of global customers and different time zones.


Common Challenges and Solutions

Challenges include maintaining brand consistency and managing data security. Reliable agencies address these with detailed onboarding and strict confidentiality agreements.


How to Choose the Right Outsourcing Partner

Evaluate experience, industry specialization, scalability, technology stack, and pricing transparency. Choosing local agencies in Dhaka, Bangladesh offers advantages in culture and communication.


Case Study: Success with Customer Service Outsourcing

A mid-sized e-commerce business in Dhaka, Bangladesh increased customer satisfaction by 25% and reduced support costs by 30% after outsourcing to a specialized agency.


Impact on Customer Retention and Brand Loyalty

Effective outsourcing boosts customer retention through timely, empathetic support, reinforcing positive brand relationships.


Integration with In-house Teams

Outsourcing partners collaborate closely with your internal team to ensure knowledge transfer, process alignment, and seamless customer service delivery.


Future Trends in Customer Service Outsourcing

AI-driven support, omnichannel communication, and personalized experiences are shaping the future of outsourced customer service.

Frequently asked questions

Common languages include English, Bengali, Zulu, Xhosa and Korean in Dhaka, Bangladesh.

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Customer Service Outsourcing agencies in Bangladesh

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