Choose from 2 companies in Rajshahi, Bangladesh specializing in Customer Service Outsourcing services!

Leading agencies include My IT Agency and Maple BPO. A total of 2 Customer Service Outsourcing providers in Rajshahi, Bangladesh are ready to help. They serve clients such as Manufacturing, Finance & Banking and Businesses in Bangladesh. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Rajshahi, Bangladesh is 451,425. Average local salaries are around $1,200, reflecting market rates.

Average starting budget
$1,000
while min. project budget is $500
based on 2 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 2 profiles
Popular skills
Magento 2React NativeIT solutionsRobust infrastructure
Key technical proficiencies
based on found companies
Also specialize in
Business Services (2)Web & Software Development (2)Customer Service Outsourcing (2)Branding (1)PR services (1)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 2 matching agencies

M
Rajshahi, Bangladesh

Maple BPO is a leading business process outsourcing company in Bangladesh, providing solutions in E-commerce Management, Customer Support, Web Development, Cloud Accountancy, and Digital Marketing. These services enable businesses to focus on core operations while leveraging the expertise of Maple BPO. By outsourcing non-core functions, companies can improve efficiency, reduce costs, and enhance customer satisfaction. Maple BPO's experienced team provides 24/7 support, ensuring timely resolutions and minimizing downtime. The company's expertise in IT solutions also helps clients build robust infrastructure and resolve network issues. With a strong focus on customer satisfaction, Maple BPO strives to deliver exceptional results and drive business growth.

team of 101 - 250 people

7 years of industry experience

contact for pricing

min project budget $1k

M
Rajshahi, Bangladesh

My IT Agency is a leading provider of innovative technology solutions, specializing in web development and e-commerce platforms. We help businesses transform their operations through cutting-edge technologies and expert consulting services. With a strong focus on customer satisfaction, we deliver tailored solutions that meet the unique needs of each client. Our team of experienced professionals has years of experience in developing high-quality applications using React Native and Magento 2. We are committed to delivering exceptional results and exceeding our clients' expectations.

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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