Leading 2 companies in Dublin, Ireland for Customer Service Outsourcing services!

Leading agencies include Flexi-Hub and Stellar Edge. A total of 2 Customer Service Outsourcing providers in Dublin, Ireland are ready to help. They serve clients such as Law Firms, Employment Law Firms, Irish Business Owners and California Lemon Law Firms. Local internet speeds average 145 Mbps, supporting fast development and collaboration. Population of Dublin, Ireland is 554,554. Average local salaries are around $58,379, reflecting market rates.

Average starting budget

$1,000

while min. project budget is $500

based on 2 profiles

Also specialize in

Business Services (2)Customer Service Outsourcing (2)Advertising (1)Web Design (UI/UX) (1)Market Research (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Found 2 matching agencies

Flexi-Hub

Dublin, Ireland

Customer Service Outsourcing Call Center Services Business Services

Flexi-Hub provides a complete customer service solution for Irish business owners. The company offers real customer service, handled by real people, which sets it apart from automated systems and chatbots. By partnering with Flexi-Hub, businesses can enjoy prompt call answering, efficient handling of high call volumes, and round-the-clock availability. This ensures a positive brand image and enhances customer satisfaction. Flexi-Hub's email handling services optimize inbox organization and swift responses, allowing businesses to focus on their core priorities. The company also provides live chat support that empowers businesses to engage with customers instantly and resolve queries efficiently. With flexible customer service solutions, businesses can grow exponentially and receive personal, flexible, and reliable assistance.

team of 2 - 10 people

2 years of industry experience

contact for pricing

Stellar Edge

Dublin, Ireland

Customer Service Outsourcing Digital Strategy development Web Design (UI/UX)+8 services

Stellar Edge is a performance-based legal marketing agency specializing in software development, business services, customer service outsourcing, web design, advertising, search engine optimization, social media marketing, digital strategy development, email marketing, conversion optimization, market research. This results-driven approach helps law firms maximize their return on investment by providing tailored strategies and expert guidance. By avoiding ineffective marketing strategies, Stellar Edge ensures every aspect of its approach is optimized to drive success for its clients. With a focus on exclusivity, customization, and ROI guarantee, Stellar Edge delivers high-quality services that propel businesses ahead in their market.

team of 2 - 10 people

3 years of industry experience

contact for pricing

min project budget $1k

Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.