Leading companies include Othisi, Mellon Group of Companies, Intelli Solutions S.A., Webhelp and Tem Solutions PC.. A total of 12 Customer Service Outsourcing providers in Greece are ready to help. They serve clients such as Sales, Finance, Telecommunications, Retail, Fintech, Fashion, Payments, Tech Firm, Marketing and Ecommerce.
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Mellon Group of Companies offers a range of services to help businesses operate efficiently. Their business services are designed to support companies in achieving their goals, while their customer service outsourcing and call center services provide exceptional experiences for clients. By partnering with Mellon, organizations can improve operational efficiency and agility. The company's news and events section highlights its commitment to staying informed about the latest developments in technology, payments, and outsourcing. With locations across various countries, including Bulgaria, Ukraine, Romania, Poland, Cyprus, Albania, Serbia, Croatia, and others, Mellon provides localized support for clients. By subscribing to their newsletter, individuals can stay up-to-date on the company's news and announcements.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
Intelli Solutions S.A. offers a comprehensive suite of services to help businesses thrive in the digital age. By leveraging innovative technologies and expert advice, they enable organizations to streamline their operations, enhance customer engagement, and drive revenue growth. Their software development capabilities allow clients to create customized solutions that meet specific needs. Additionally, Intelli provides business consulting services to support digital transformation, and their customer service outsourcing solutions ensure seamless communication with customers. The company's expertise in telecom and financial sectors has earned them a reputation as trusted IT advisors. By partnering with Intelli, businesses can reduce operational costs, minimize debt, and improve overall efficiency.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Mediatel S.A. provides comprehensive business services, including customer service outsourcing and call center solutions to help businesses thrive in today's competitive market. By leveraging a multi-channel approach, Mediatel helps companies establish a strong online presence, improve customer engagement, and increase revenue. Their team of experts offers tailored solutions for various industries, from customer service to sales and back-office operations. With cutting-edge technology and a focus on quality, Mediatel delivers exceptional service that drives business growth.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
FONEMED HELLAS provides innovative business services, customer service outsourcing, and call center services to ensure seamless communication between patients and healthcare providers. With over two decades of experience, the company has established itself as a trusted partner in the Greek market. By leveraging cutting-edge technology and expertise in telephonic coordination and medical management, FONEMED HELLAS helps healthcare organizations improve patient care, reduce costs, and enhance operational efficiency. The company's services cater to various industries, including insurance companies, and offer personalized support for patients and subscribers. With a strong focus on quality and customer satisfaction, FONEMED HELLAS has become the preferred choice for millions of clients across Greece.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
min project budget $1k
BFS Group provides a wide range of business services, including customer service outsourcing and call center services. These solutions are designed to help clients overcome daily challenges and achieve their goals. By investing in human resources, infrastructure, and technological equipment, BFS Group has established itself as a leader in the industry. The company's success is attributed to its dedicated team, who provide exceptional service to high-profile clients from around the world. With a focus on customer satisfaction, BFS Group offers flexible solutions that cater to various business needs.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
SATISUPP offers a comprehensive range of services to help businesses thrive on Amazon. Their team provides data-driven advertising strategies, Amazon SEO, and customer service outsourcing to ensure a seamless shopping experience. By leveraging their expertise, sellers can increase sales, expand their product offerings, and build a strong brand presence. With SATISUPP's guidance, entrepreneurs can master Amazon Seller Central, navigate the pros and cons of FBA, and empower their small businesses for growth.
team of 2 - 10 people
9 years of industry experience
contact for pricing
min project budget $1k
Plegma Net provides a range of business services, including customer service outsourcing and call center services. These services enable businesses to enhance their customer experience, increase efficiency, and reduce costs. With its expertise in providing tailored solutions, Plegma Net helps clients improve their overall performance. By leveraging cutting-edge technology, the company delivers innovative communication solutions that meet the evolving needs of businesses. This includes developing comprehensive telephony centers that provide seamless connectivity for clients across various industries.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Digicall SA provides integrated and efficient contact center services, helping businesses to deliver a positive customer experience. By outsourcing their contact center needs, companies can save capital, release resources, and focus on core activities. Digicall's services include inbound and outbound multichannel contact center solutions, HR outsourcing, and various support services that cater to clients' specific needs. With Digicall, businesses can improve customer satisfaction, increase revenue, and gain a competitive edge in their industry.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
At Othisi, we provide integrated solutions in customer relationship management and development along with sales promotional services. We operate in sales for over 30 years, gaining experience in all segments of the market. Our high level technical expertise, effective support, innovative flexibility, and value-added services enable us to build trust relationships based on shared values and benefits. With a strong focus on customer satisfaction, we strive to increase sales that lead to the development, expansion, and maintenance of our customer base. We believe in building long-term relationships with our clients, rather than just providing short-term solutions. Our team is dedicated to delivering exceptional service and support to meet the unique needs of each client. By combining our expertise with innovative technology, we create tailored solutions that exceed our clients' expectations. With a strong commitment to excellence, we aim to become the trusted partner for businesses and individuals seeking sales support services.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Tem Solutions PC helps companies increase sales and operational revenues while reducing costs. Their services include business services, customer service outsourcing, digital strategy development, call center services, and sales outsourcing. These services enable clients to reduce time to market by developing new products and income opportunities through product development, sales & marketing strategies. Tem Solutions PC has an in-house direct sales force and operates an extensive indirect channel network of partners and independent sales consultants. This allows them to sell a wide range of technologies and solutions to various industries. They match sales professionals with clients based on sales competences, industry sales experience, and existing professional networks. Their flexible and scalable low-risk sales coverage provides companies with a cost-effective approach to achieve business growth ambitions. Tem Solutions PC guides leads through the path from prospect to new client by creating relevant, compelling, and timely integrated campaigns. They provide a vital extension of internal sales teams, enabling businesses to become more effective and efficient.
team of 2 - 10 people
6 years of industry experience
contact for pricing
contact for pricing
dyope specializes in delivering top-notch business services, customer service outsourcing, and call center services. By leveraging Greek and German languages, they create meaningful connections with clients. Their secure data storage solutions ensure confidentiality, integrity, and availability of sensitive information. With state-of-the-art servers in Frankfurt, Germany, dyope prioritizes client security and privacy. They employ robust firewall solutions to prevent unauthorized access and protect against cyber threats. By outsourcing customer service, businesses can focus on growing their brand while benefiting from quality care and top-notch support.
team of 2 - 10 people
3 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyThe digital agency industry in Greece has experienced significant growth in recent years, driven by increasing digital transformation initiatives and expanding internet access. As Greek businesses continue to embrace digital solutions, the demand for services such as web development, online marketing, social media management, and digital strategy consulting has grown substantially.
According to data from Statista, internet penetration in Greece reached approximately 78% in 2022, reflecting a steady rise from previous years and thus enhancing digital marketing opportunities. Additionally, digital advertising expenditure in Greece surpassed €345 million in 2022, marking a 10% increase compared to 2021. Social media usage is also prevalent, with over 7 million active social media users, offering fertile ground for digital marketing and brand engagement.
Market trends indicate a strong shift towards mobile marketing, video content, influencer partnerships, and personalized experiences. Agencies are increasingly adopting innovative technologies, such as AI-driven analytics and automation tools, to optimize their strategies and deliver better ROI to clients.
Despite the positive outlook, digital agencies in Greece face several challenges, including a highly competitive landscape and economic uncertainties that impact client budgets and investment willingness. Moreover, the shortage of skilled digital professionals poses difficulties for agencies aiming for rapid growth and innovation.
Nevertheless, significant opportunities exist:
Overall, the Greek digital agency industry continues to mature, driven by technology adoption, evolving consumer behavior, and strategic investments in digital transformation.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Greece from 12 available options
Before contacting Customer Service Outsourcing agencies in Greece, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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