Leading agencies include Thulium, Smart Call, Sterling Outsourcing Sp zoo and Contact Sales. A total of 4 Customer Service Outsourcing providers in Krakówek, Poland are ready to help. They serve clients such as Small Business, Large Business, Multi-nationals, Medium Business, Small Businesses, Business Services, UK-based Companies and USA-based Companies. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $11,270, reflecting market rates.
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Found 4 matching agencies
Thulium offers comprehensive contact center solutions to help businesses streamline their client support operations. Their system provides a single panel with multiple channels, ensuring seamless communication between clients and support staff. The platform offers advanced reporting capabilities, KPI control, and automated lead capture through proactive chat and callback features. This results in increased sales and reduced costs for client management. Thulium's contact center solutions are designed to be easy to configure and deploy, with a focus on speed and efficiency.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Contact Sales offers comprehensive business services designed to elevate customer engagement and drive growth. By leveraging cutting-edge technologies and strategic expertise, the company provides effective call center solutions that cater to diverse industries. Their services are tailored to meet the unique needs of clients, ensuring a personalized experience that translates into increased conversions and revenue. With a focus on efficiency, professionalism, and exceptional service, Contact Sales has established itself as a trusted partner for businesses seeking to succeed in today's competitive landscape.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Providing high-quality outsourced services to businesses of all sizes, Sterling Outsourcing helps clients improve cash flow and reduce bad debt. By outsourcing credit control and business debt recovery tasks, companies can free up resources to focus on growth and innovation. With skilled staff and personal service, Sterling Outsourcing ensures that clients receive a tailored approach to their unique needs. Services include customer service outsourcing, call center services, and order-to-cash process support, all designed to improve the efficiency and effectiveness of back-office operations. By partnering with Sterling Outsourcing, businesses can enjoy improved cash management, reduced bad debt, and enhanced competitiveness in the market.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Smart Call provides a range of business services to help companies succeed. Their team specializes in cold calling, and they use this skill to arrange meetings with potential clients. They also offer lead generation, data collection, and sales outsourcing. By partnering with Smart Call, businesses can increase their sales, gain valuable insights into the market, and improve their overall competitiveness. The company's services are designed to help companies achieve their goals and grow their customer base.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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