Leading agencies include CCIG Med, 4EN, Raya CX, Salesupply and Rhenus Office Systems Polska. A total of 35 Customer Service Outsourcing providers in Poland are ready to help. They serve clients such as Technology, Business Services, Healthcare, Manufacturing, Retail, Finance, Business, ECommerce, E-commerce and Export. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $11,270, reflecting market rates.
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Found 35 matching agencies
Text, Inc. provides AI development and business services to help brands deliver exceptional customer service at scale. By leveraging data and machine learning, the company offers text-based products that analyze, enrich, and automate communication. This enables businesses to gain insights into customer queries, summarize conversations, and extract essential details from tickets with ease. With a focus on automation and control, Text, Inc.'s solutions empower brands to improve their service operations and enhance customer satisfaction. The company's AI-driven approach is powered by machine learning and data analysis, allowing for accurate insights and personalized experiences.
team of 101 - 250 people
20+ years of industry experience
rate $300 - $400 / hr
min project budget $250k
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Regalix is a leading provider of end-to-end revenue acceleration and sales solutions. By enabling the world's top brands to scale up their marketing, sales, and success operations, Regalix helps businesses unlock predictable growth and maximize revenue potential. With expertise in customer life cycle strategy, innovation, design, and technology capabilities, Regalix delivers exceptional results for clients. The company offers a range of services, including web & software development, maintenance & support, business services, customer service outsourcing, and digital marketing. By leveraging Regalix's RevOps methodology, businesses can shape new workflows, break down silos, and pave the way for collaboration. With best-in-class predictive insights and guidance, Regalix empowers teams to improve product adoption, reduce customer churn, and drive desired business outcomes.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Simply Contact provides customer support outsourcing services to help businesses deliver efficient and effective communication with their customers. Their services include customer service outsourcing, call center services, and business services, designed to boost customer satisfaction, maximize service efficiency, and reduce operational costs. By leveraging their expertise in project management, analytics systems, and crisis management, Simply Contact's clients can optimize their business processes while maintaining a high level of quality assurance.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
Thulium offers comprehensive contact center solutions to help businesses streamline their client support operations. Their system provides a single panel with multiple channels, ensuring seamless communication between clients and support staff. The platform offers advanced reporting capabilities, KPI control, and automated lead capture through proactive chat and callback features. This results in increased sales and reduced costs for client management. Thulium's contact center solutions are designed to be easy to configure and deploy, with a focus on speed and efficiency.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
RAYA CX is a leading business process management (BPM) and customer experience (CX) solutions provider with over 20 years of expertise. The company offers a range of services, including digital CX solutions, call center outsourcing, sales outsourcing, social media marketing, email marketing, and more. These services help global companies improve their employee experience, increase client satisfaction, and drive business growth. By leveraging RAYA's award-winning BPM platform, companies can automate repetitive tasks, enhance employee engagement, and provide better support to their clients. With a strong presence in the Gulf and EMEA regions, Raya CX has established itself as a trusted partner for Fortune 500 companies across various industries, including those in Europe, the Middle East, and Africa.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $10k
Providing comprehensive document management services, Rhenus Office Systems Poland helps businesses streamline their operations and reduce costs. By offering services such as customer service outsourcing, they enable companies to focus on core activities while ensuring the security and integrity of sensitive information. This expertise ensures that clients can maintain a transparent and efficient workflow, backed by robust processes and cutting-edge technology. With Rhenus Office Systems Poland, businesses can trust that their documents are handled with the utmost care, reducing the risk of data breaches and financial losses.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
WiserBrand is a trusted digital partner for small to medium-sized businesses, providing comprehensive services to drive growth and success. With expertise in web & software development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), digital marketing, search engine optimization (SEO), pay per click, WiserBrand empowers businesses to overcome challenges and achieve long-term growth. From analysis to transformation, WiserBrand's team of experts delivers tailored solutions that enhance user experience, establish reliable security, and create web design options that help businesses stand out from the competition.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Shumee Cross-Border offers a comprehensive e-commerce solution for manufacturers and distributors. By integrating with European platforms and logistics solutions, the company enables its clients to tap into the rapidly growing e-commerce market in Europe. This allows them to expand their sales channels, gain international experience, and access approximately 500 million customers. The company's services include e-commerce development, business services, customer service outsourcing, and call center services. By leveraging Shumee Cross-Border's expertise, clients can optimize their shipping costs, comply with local delivery standards, and improve their overall sales performance.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
Profitcrew Ltd offers comprehensive e-commerce solutions, enabling businesses to expand their reach through international marketplaces. By leveraging expertise in customer service outsourcing, graphic design, content marketing, pay-per-click advertising, and conversion optimization, clients can increase revenue and improve customer engagement. With Profitcrew's support, companies can tap into vast consumer bases on Amazon, eBay, OTTO, Kaufland, and CDiscount platforms. This allows businesses to streamline their operations, enhance brand visibility, and drive sales growth in a competitive global market.
team of 2 - 10 people
5 years of industry experience
rate $50 - $75 / hr
min project budget $50k
Voice Contact Center offers comprehensive customer service and support services to help businesses achieve excellent client satisfaction. By leveraging a team of experienced professionals, cutting-edge technology, and innovative voicebot solutions, clients can enjoy unparalleled scalability, efficiency, and cost savings up to 50%. The company provides professional call center services, sales outsourcing, and business services, ensuring seamless communication with customers. With Primebot, clients can benefit from conversational AI-powered chatbots that respond naturally to client inquiries, improving overall customer experience. Voice Contact Center's expertise in customer experience management enables businesses to achieve their goals, maintain high standards of quality, and deliver exceptional results.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
Salesupply provides expert ecommerce fulfillment and customer service solutions to help online retailers expand their business. With over 15 years of experience, they offer a range of services including ecommerce fulfillment and customer service outsourcing. Their solutions allow businesses to focus on growth while ensuring timely and efficient order processing, returns management, and customer support. Salesupply's expertise in ecommerce fulfillment enables businesses to improve their overall customer experience, increase sales, and reduce costs. By partnering with Salesupply, businesses can benefit from a more streamlined supply chain, reduced inventory levels, and improved customer satisfaction.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $10k
ALLSTARSIT provides a comprehensive solution for businesses looking to expand their global team. Their services include software development, testing services, IT services & consulting, IT staff augmentation, business services, and customer service outsourcing. These services enable companies to tap into a wide talent pool of top-tier engineers and simplify the hiring process. ALLSTARSIT's integrated solution streamlines the process of finding and hiring global talent, managing HR and payroll, and automating compliance across 20+ countries. This allows businesses to save time and resources, reduce hiring timelines by up to 50%, and eliminate administrative tasks such as taxes, benefits, and payroll.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $25k
Aplitt provides a range of IT services to make business life easier. With over 400 employees, they offer web and software development, mobile app development, testing services, IT staff augmentation, business services, customer service outsourcing, call center services, and more. By providing these services, Aplitt helps clients improve their operational efficiency, reduce costs, and increase competitiveness. Their human approach to IT ensures that clients receive personalized support and tailored solutions.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
Conectys provides customer experience and trust & safety services to companies worldwide. The company creates and strategizes with clients, helping them create scalable solutions that work exactly the same way as if they were running in-house. Conectys offers customer experience outsourcing services, CXM and omnichannel contact centers outsourcing, digital CXM projects, trust & safety outsourcing services, content moderation, data labeling & annotation, chatbots, robotic process automation, bespoke/custom AI solutions, and a proprietary CRM. These tailored solutions enable companies to scale their operations without the need for an in-house team. Conectys has 14 locations, supports over 35 languages, offers work-from-home agents, and provides 24/7 availability. The company collaborates with clients and informs product/sales decisions, providing customized pricing models, staffing models, training approaches, and more. Conectys is recognized for its expertise in contact center and customer service outsourcing, having won several awards including the Silver Stevie Award for Contact Center of the Year, Best Use of Technology in CX Stevie award, and Bronze Stevie Award for Contact Center of the year.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $250k
KODA is a leading provider of conversational AI solutions, empowering businesses to automate customer service, sales, and marketing activities. Their platform integrates with various systems, enabling companies to streamline processes, reduce costs, and enhance client engagement. By leveraging advanced AI technology and live learning algorithms, KODA's solutions provide precise and cost-optimized answers to user queries. The company's expertise spans multiple industries, including customer service outsourcing, call center services, sales outsourcing, and business services. With over 150 projects completed since its inception in 2017, KODA has established itself as a trusted partner for businesses seeking to elevate their communication automation capabilities.
team of 2 - 10 people
8 years of industry experience
rate $25 - $50 / hr
min project budget $10k
FlairsTech provides a range of services to help businesses optimize and grow. The company offers full-cycle software development, business process outsourcing (BPO), and implementation services. These services enable companies to expand their operations, improve customer experience, and streamline processes. By leveraging FlairsTech's expertise in innovation, talent, and technology, businesses can increase results, improve operations, and extend their in-house capabilities. The company's dedication to delivering high-quality services has earned it a reputation as a reliable and strategic partner.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $5k
4EN provides expert call center services and business solutions to help businesses thrive. With years of experience, they offer customer service outsourcing, call center services, and more. Their team of professionals is dedicated to providing top-notch support to clients across various industries. By partnering with 4EN, businesses can benefit from increased productivity, improved customer satisfaction, and enhanced competitiveness. 4EN's services are designed to help companies streamline their operations, reduce costs, and improve overall performance.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Dream Support provides top-notch customer service outsourcing solutions for eCommerce brands. Their team of experienced professionals ensures a seamless and efficient customer experience, driving loyalty and sales growth. By partnering with Dream Support, businesses can outsource their customer service operations to a dedicated team, freeing up resources to focus on core activities. This results in improved customer satisfaction, reduced response times, and increased conversions. With a proven track record of success, Dream Support is the go-to partner for eCommerce brands seeking exceptional customer service outsourcing.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
Contact Sales offers comprehensive business services designed to elevate customer engagement and drive growth. By leveraging cutting-edge technologies and strategic expertise, the company provides effective call center solutions that cater to diverse industries. Their services are tailored to meet the unique needs of clients, ensuring a personalized experience that translates into increased conversions and revenue. With a focus on efficiency, professionalism, and exceptional service, Contact Sales has established itself as a trusted partner for businesses seeking to succeed in today's competitive landscape.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
AP Outsourcing Group provides expert AML and ESG solutions to help organizations comply with regulations and improve their sustainability. Their team of experienced professionals offers a range of services, including AML compliance and financial data management. By partnering with AP Outsourcing Group, companies can benefit from cost-effective and highly skilled personnel, as well as access to sophisticated tools and technologies. This enables them to streamline their processes, reduce risk, and improve their overall security. AP Outsourcing Group's solutions are designed to meet the evolving needs of modern organizations, providing a balance between statutory obligations and operational efficiency.
team of 2 - 10 people
5 years of industry experience
rate $25 - $50 / hr
min project budget $5k
BPO Nextdoor is a European business process outsourcing company that provides a wide range of services, including data analytics, call center, social media monitoring/analysis, back-office and customer services. By partnering with BPO Nextdoor, clients can benefit from improved operational efficiency, cost savings, and enhanced customer satisfaction. The company's team of experts offers flexible cooperation models tailored to meet the specific needs of each client. With a strong presence in 15 European languages and a network of experienced professionals, BPO Nextdoor is well-equipped to support businesses across various industries. By outsourcing business processes to BPO Nextdoor, companies can focus on their core activities while leveraging the company's expertise to drive success.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
Providing high-quality outsourced services to businesses of all sizes, Sterling Outsourcing helps clients improve cash flow and reduce bad debt. By outsourcing credit control and business debt recovery tasks, companies can free up resources to focus on growth and innovation. With skilled staff and personal service, Sterling Outsourcing ensures that clients receive a tailored approach to their unique needs. Services include customer service outsourcing, call center services, and order-to-cash process support, all designed to improve the efficiency and effectiveness of back-office operations. By partnering with Sterling Outsourcing, businesses can enjoy improved cash management, reduced bad debt, and enhanced competitiveness in the market.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
CCIG Med offers a wide range of services to improve the quality of healthcare delivery. Their call center solutions provide comprehensive support to healthcare providers, enabling them to focus on patient care. With over 20 years of experience, CCIG Med has established itself as a leading player in the Polish call center market. Their team of experts combines cutting-edge technology with industry knowledge to deliver tailored solutions for businesses and organizations. From customer service outsourcing to email marketing and sales outsourcing, CCIG Med's services cater to various needs of healthcare providers. By leveraging advanced technologies and innovative approaches, CCIG Med helps clients enhance their operations, improve patient outcomes, and reduce costs.
team of 26 - 50 people
20+ years of industry experience
rate $25 - $50 / hr
contact for pricing
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Post your project — free & easyPoland's digital agency industry has experienced steady growth in recent years, driven by rapid digital transformation across various sectors. The digital landscape is characterized by a vibrant mix of agencies specializing in digital marketing, web development, mobile applications, UX/UI design, and e-commerce solutions. Warsaw, Krakow, and Wroclaw are among the key hubs attracting both local and international digital agencies.
As of 2023, Poland hosts over 2,500 digital agencies, with approximately 60% concentrated in major cities. The digital advertising market in Poland reached roughly €1.3 billion in 2022, representing a year-on-year growth of around 12%. Mobile advertising and social media marketing continue to show the strongest growth, with mobile ad spend increasing by nearly 18% annually.
Notably, digital agencies are increasingly adopting technologies such as artificial intelligence (AI), big data analytics, and automation tools to enhance performance and client outcomes.
Despite robust growth, the Polish digital agency market faces several challenges, including intense competition, tightening data protection regulations, and a shortage of skilled digital professionals. Agencies often struggle to recruit talent in emerging specializations, such as AI-driven marketing or advanced analytics.
Nevertheless, opportunities remain substantial. Poland's increasing internet penetration rate, now approaching 92%, combined with growing e-commerce sales, presents agencies with ample opportunities to expand their client base. Additionally, Poland's strategic geographic location and cost-effective services continue to attract foreign businesses seeking digital solutions, providing ongoing growth potential for local agencies.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Poland from 35 available options
Before contacting Customer Service Outsourcing agencies in Poland, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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