Top 1 companies in Birdwood, Australia that deliver Customer Service Outsourcing services!

Leading agencies include TSA Group. A total of 1 Customer Service Outsourcing providers in Birdwood, Australia are ready to help. They serve clients such as Retail, Finance and Healthcare. Local internet speeds average 150 Mbps, supporting fast development and collaboration. Average local salaries are around $41,880, reflecting market rates.

Average starting budget

$250,000

while min. project budget is $500

based on 1 profiles

Average hourly rate

$38

and starting from $25 / hr

based on 1 profiles

Also specialize in

Sales Outsourcing (1)Business Services (1)Call Center Services (1)Customer Service Outsourcing (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 1 matching agencies

TSA Group

Kambalda West, Australia

Customer Service Outsourcing Sales Outsourcing Business Services +1 service

TSA Group is a leading customer experience solutions provider in Australia, offering a range of services to help businesses connect with their customers. Their services include business services, customer service outsourcing, call center services, and sales outsourcing, which can benefit clients by providing them with personalized and blended omnichannel experiences. By utilizing the latest cx technology innovations, TSA Group designs, builds, and deploys cloud-based customer engagement solutions that deliver exceptional results. With their local expertise and team of experienced professionals, TSA Group helps organizations engage with their customers in authentic and meaningful ways. This approach enables businesses to improve their overall customer experience and increase customer satisfaction. As a leading Australian call centre outsourcing provider, TSA Group considers itself an extension of its partners' businesses, providing end-to-end care, acquisition, sales, back office, and collections services. Additionally, TSA Group is proud to be the first Australian-based contact centre outsourcing provider certified carbon neutral.

team of 501 - 1000 people

20+ years of industry experience

rate $25 - $50 / hr

min project budget $250k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.