There are 11 companies in Sri Lanka offering Customer Service Outsourcing services!

Leading agencies include AcrilSEO, Remote Pro Virtual Assistant, Xeynergy, PNB Holdings Pvt Ltd and Insight Business Services (Pvt) Ltd. A total of 11 Customer Service Outsourcing providers in Sri Lanka are ready to help. They serve clients such as Various, Finance, Technology, Healthcare, E-commerce, Automotive, Manufacturing, Freight Corporation, Finance & Accounting and Admin & Contact Center.

Average starting budget
$17,500
while min. project budget is $500
based on 11 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 11 profiles
Popular skills
Web DevelopmentE-commerce PlatformsIT Project ManagementDigital Marketing Tools
Key technical proficiencies
based on found companies
Also specialize in
Business Services (11)Customer Service Outsourcing (11)Call Center Services (8)E-commerce Development (4)Web & Software Development (4)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Found 11 matching agencies

A
Nugegoda, Sri Lanka

AcrilSEO provides comprehensive web and software development services to enhance online presence. Their team of experienced experts can help businesses with e-commerce development, business services, customer service outsourcing, web design, search engine optimization, social media marketing, and more. By partnering with AcrilSEO, organizations can benefit from increased website traffic, improved visibility, and enhanced brand reputation. With expertise in Google ranking factors and a proven track record of success, AcrilSEO is the go-to choice for businesses seeking to dominate online search results.

team of 26 - 50 people

15+ years of industry experience

contact for pricing

min project budget $1k

S
Singapore, Singapore

Swivelt makes it easy to run any business globally, including hybrid and remote working models. Experienced teams have spent over 25 years working with start-ups to Fortune 500 companies. They offer managed customer interaction, multi-lingual hubs in top locations, and worldwide availability for fast and flexible execution. Their strong teams and performance culture improve and digitize processes, enhancing customer experiences and managing relationships and sales campaigns efficiently.

team of 2 - 10 people

7 years of industry experience

contact for pricing

min project budget $100k

This leading business process outsourcing company offers a range of services to help clients achieve their set goals. With its collaborative mindset, Konnect BPO provides exclusive outsourcing solutions that allow clients to maximize their internal resources and core businesses. The company's experienced in-house team supports clients with their business aspects and ensures compliance with required standards. By leveraging technology and innovation, Konnect BPO helps build reputed brands through customer engagement, leading to increased business growth and stability. Konnect BPO provides cost-effective solutions for businesses, enabling them to pass on great service with value additions to their end users.

team of 101 - 250 people

9 years of industry experience

contact for pricing

min project budget $1k

A
Colombo, Sri Lanka

Axcim Business Solutions helps businesses transform their operations by providing a range of services. Their customer service outsourcing solutions enable companies to focus on core activities, while their call center services provide timely support to customers. The company's HR outsourcing services help organizations streamline their human resources functions, and their accounting and finance services ensure seamless financial management. By partnering with Axcim Business Solutions, businesses can create a quality product, reduce risks, and increase loyal partners and advocates.

team of 2 - 10 people

5 years of industry experience

contact for pricing

min project budget $1k

B
Wavinna, Sri Lanka

Businessfocus 360 provides high-quality business process outsourcing services to support clients' competitive service and product offerings. The company offers customer experience management, call center services, and more. These services help businesses build successful customer relationships, improve customer retention, and create a positive brand image. With expertise in back office functions, Businessfocus 360 ensures timely and efficient documentation, communication, and administration. The company's skilled professionals handle tasks based on client-based KPIs, providing exceptional results for clients across various industries.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

R
Kelaniya, Sri Lanka

Remote Pro Virtual Assistant provides strategic solutions for businesses to manage overwhelming daily tasks. Their team of experts offers a wide range of services including administrative duties, sales, marketing, financial management, social media, and web-related responsibilities. This allows businesses to redirect their focus to core functions, maximizing efficiency and productivity. With Remote Pro Virtual Assistant, businesses can enjoy enhanced customer service experiences, professional website management, and comprehensive bookkeeping. The company's adaptable approach ensures staying up-to-date with the latest trends, keeping online presence fresh and relevant.

team of 2 - 10 people

3 years of industry experience

contact for pricing

min project budget $1k

X
Colombo, Sri Lanka

Xeynergy provides web and software development, e-commerce development, big data & BI, testing services, IT staff augmentation, maintenance & support, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), and call center services. These services help clients build remote teams, unlock success, and achieve unparalleled progress. With Xeynergy's expertise, clients can enhance efficiency, flexibility, and expertise. The company empowers innovation and scaling brilliance by providing top talent at no cost to clients. Xeynergy helps navigate onboarding smoothly with its customer success team and provides timely feedback. The company guides individuals to reach their full potential and excel in their roles. Xeynergy looks after every aspect of the individual while focusing on technical delivery.

team of 2 - 10 people

4 years of industry experience

contact for pricing

contact for pricing

V
Melbourne, Australia

Voigue Pty Ltd is a premier business support services provider in Australia. The company helps clients achieve business excellence by providing a wide range of services, including web and software development, mobile app development, e-commerce development, IT services and consulting, IT staff augmentation, customer service outsourcing, and digital marketing. By leveraging technology, Voigue enables companies to expand their reach, improve efficiency, and drive growth. With a team mission to eliminate geographical boundaries, the company supports businesses globally in achieving success. Whether it's web design, UI/UX, app designing, branding, graphic design, or eCommerce marketing, Voigue provides expert support to help clients reshape their business strategies.

team of 26 - 50 people

8 years of industry experience

contact for pricing

contact for pricing

P
Kadawatha, Sri Lanka

PNB Holdings Pvt Ltd delivers world-class BPO solutions with a commitment to quality and client satisfaction. The company provides customized services that align with clients' goals and company vision, helping them reduce labor costs by up to 60% and increase revenue. PNB Holdings Pvt Ltd's business process management expertise enables clients to elevate their customer experience through agile business practices. The company's team of expert professionals utilizes best practices and latest technology to deliver excellent results. PNB Holdings Pvt Ltd transforms business challenges into exceptional customer experiences, providing dependable 24/7 service, flexible and customized solutions with data security, and transparent pricing.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

Providing complete business solutions to clients globally, Infinity Solutions Lanka delivers end-to-end services for strategic planning, marketing, finance, human resources, and technology. This enables businesses to run smoothly and efficiently, achieving their goals and maximizing success. With a focus on exceptional business solutions, unwavering support, and innovative strategies, the company helps clients thrive and conquer new horizons.

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

Providing comprehensive solutions for businesses, Insight Business Services offers a range of services to help businesses thrive. With expertise in web and software development, mobile app development, e-commerce development, and more, the company helps businesses streamline their finances, enhance customer experience, and achieve their goals. By leveraging financial solutions, industry-specific knowledge, and expert event management skills, businesses can exceed expectations and reach new heights.

team of 2 - 10 people

5 years of industry experience

contact for pricing

min project budget $1k

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Overview of the digital agency industry in Sri Lanka

Sri Lanka's digital agency industry has experienced significant growth, driven by rising internet penetration and increased digital adoption among businesses. The country currently hosts hundreds of digital agencies offering services such as web development, digital marketing, SEO, social media management, and mobile app creation. Colombo, being the commercial hub, houses the majority of these agencies. Notable agencies like Loops Digital, Antyra Solutions, and Digibrush have successfully expanded their client portfolios both locally and internationally.

Key statistics and trends

  • Internet penetration in Sri Lanka stands at approximately 50%, with over 11 million active internet users as of early 2023.
  • Social media usage has increased significantly, with around 8.2 million active social media users, representing approximately 37% of the total population.
  • Mobile phones remain the primary device for internet access, accounting for nearly 80% of web traffic.
  • E-commerce and digital payments have grown substantially, with a 40% increase in digital transactions reported since 2021, creating new opportunities for digital marketing and e-commerce-focused agencies.

Challenges and opportunities in the market

The Sri Lankan digital agency landscape faces several challenges, including limited digital infrastructure in rural areas, talent retention issues, and economic volatility impacting budgets and client spending. Additionally, the rapidly evolving digital landscape requires agencies to constantly update their skillsets and adopt new technologies.

Despite these challenges, opportunities are abundant. The steady rise in digital literacy, increased smartphone usage, and the expanding startup ecosystem offer significant growth prospects. Moreover, the Sri Lankan government's ongoing efforts to encourage digital transformation and enhance digital infrastructure through initiatives like the "ICTA Digital Sri Lanka" program further support industry growth. Agencies that successfully navigate these challenges while leveraging emerging technologies and digital trends stand to achieve considerable success in the coming years.


Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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