Choose from 1 companies in Kadawatha, Sri Lanka specializing in Customer Service Outsourcing services!

Leading agencies include PNB Holdings Pvt Ltd. A total of 1 Customer Service Outsourcing providers in Kadawatha, Sri Lanka are ready to help. They serve clients such as Finance & Accounting, Admin & Contact Center, Supply chain & Logistics and IT Support, Data Entry & Graphic Designing. Population of Kadawatha, Sri Lanka is 15,000.

Average hourly rate

$13

and starting from $10 / hr

based on 1 profiles

Also specialize in

Business Services (1)Call Center Services (1)Customer Service Outsourcing (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Found 1 matching agencies

PNB Holdings Pvt Ltd

Kadawatha, Sri Lanka

Customer Service Outsourcing Business Services Call Center Services

PNB Holdings Pvt Ltd delivers world-class BPO solutions with a commitment to quality and client satisfaction. The company provides customized services that align with clients' goals and company vision, helping them reduce labor costs by up to 60% and increase revenue. PNB Holdings Pvt Ltd's business process management expertise enables clients to elevate their customer experience through agile business practices. The company's team of expert professionals utilizes best practices and latest technology to deliver excellent results. PNB Holdings Pvt Ltd transforms business challenges into exceptional customer experiences, providing dependable 24/7 service, flexible and customized solutions with data security, and transparent pricing.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.