Leading agencies include Xeynergy, Voigue Pty Ltd, Axcim Business Solutions, Swivelt and Infinity Solutions Lanka (Private) Limited. A total of 5 Customer Service Outsourcing providers in Colombo, Sri Lanka are ready to help. They serve clients such as Finance, Technology, Healthcare, E-commerce and Manufacturing. Population of Colombo, Sri Lanka is 753,000.
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Found 5 matching agencies
Swivelt makes it easy to run any business globally, including hybrid and remote working models. Experienced teams have spent over 25 years working with start-ups to Fortune 500 companies. They offer managed customer interaction, multi-lingual hubs in top locations, and worldwide availability for fast and flexible execution. Their strong teams and performance culture improve and digitize processes, enhancing customer experiences and managing relationships and sales campaigns efficiently.
team of 2 - 10 people
7 years of industry experience
contact for pricing
min project budget $100k
Axcim Business Solutions helps businesses transform their operations by providing a range of services. Their customer service outsourcing solutions enable companies to focus on core activities, while their call center services provide timely support to customers. The company's HR outsourcing services help organizations streamline their human resources functions, and their accounting and finance services ensure seamless financial management. By partnering with Axcim Business Solutions, businesses can create a quality product, reduce risks, and increase loyal partners and advocates.
team of 2 - 10 people
5 years of industry experience
contact for pricing
min project budget $1k
Xeynergy provides web and software development, e-commerce development, big data & BI, testing services, IT staff augmentation, maintenance & support, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), and call center services. These services help clients build remote teams, unlock success, and achieve unparalleled progress. With Xeynergy's expertise, clients can enhance efficiency, flexibility, and expertise. The company empowers innovation and scaling brilliance by providing top talent at no cost to clients. Xeynergy helps navigate onboarding smoothly with its customer success team and provides timely feedback. The company guides individuals to reach their full potential and excel in their roles. Xeynergy looks after every aspect of the individual while focusing on technical delivery.
team of 2 - 10 people
4 years of industry experience
contact for pricing
contact for pricing
Voigue Pty Ltd is a premier business support services provider in Australia. The company helps clients achieve business excellence by providing a wide range of services, including web and software development, mobile app development, e-commerce development, IT services and consulting, IT staff augmentation, customer service outsourcing, and digital marketing. By leveraging technology, Voigue enables companies to expand their reach, improve efficiency, and drive growth. With a team mission to eliminate geographical boundaries, the company supports businesses globally in achieving success. Whether it's web design, UI/UX, app designing, branding, graphic design, or eCommerce marketing, Voigue provides expert support to help clients reshape their business strategies.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
Providing complete business solutions to clients globally, Infinity Solutions Lanka delivers end-to-end services for strategic planning, marketing, finance, human resources, and technology. This enables businesses to run smoothly and efficiently, achieving their goals and maximizing success. With a focus on exceptional business solutions, unwavering support, and innovative strategies, the company helps clients thrive and conquer new horizons.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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