Leading agencies include Businessfocus 360 and Konnect BPO Technologies (PVT)Ltd. A total of 2 Customer Service Outsourcing providers in Wavinna, Sri Lanka are ready to help. They serve clients such as Automotive and Freight Corporation. Population of Wavinna, Sri Lanka is 1,000.
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This leading business process outsourcing company offers a range of services to help clients achieve their set goals. With its collaborative mindset, Konnect BPO provides exclusive outsourcing solutions that allow clients to maximize their internal resources and core businesses. The company's experienced in-house team supports clients with their business aspects and ensures compliance with required standards. By leveraging technology and innovation, Konnect BPO helps build reputed brands through customer engagement, leading to increased business growth and stability. Konnect BPO provides cost-effective solutions for businesses, enabling them to pass on great service with value additions to their end users.
team of 101 - 250 people
9 years of industry experience
contact for pricing
min project budget $1k
Businessfocus 360 provides high-quality business process outsourcing services to support clients' competitive service and product offerings. The company offers customer experience management, call center services, and more. These services help businesses build successful customer relationships, improve customer retention, and create a positive brand image. With expertise in back office functions, Businessfocus 360 ensures timely and efficient documentation, communication, and administration. The company's skilled professionals handle tasks based on client-based KPIs, providing exceptional results for clients across various industries.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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