Leading agencies include Webhelp, Transcom, Allsite, Welcome Online AB and MakesYouLocal A/S. A total of 17 Customer Service Outsourcing providers in Sweden are ready to help. They serve clients such as Retail, Finance, E-commerce, Manufacturing, Healthcare, Business Services, B2C, B2B, Tech and Energy. Local internet speeds average 180 Mbps, supporting fast development and collaboration. Average local salaries are around $47,792, reflecting market rates.
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Found 17 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Transcom delivers exceptional customer experiences through its innovative solutions and services. The company's expertise spans Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing, helping clients drive growth, improve customer satisfaction, and reduce operating costs. With a strong focus on technology, Transcom utilizes AI to create personalized interactions that bring brands to life. From startups to scale-ups, the company supports fast-growing market disruptors in e-commerce, tech, and internet space.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $1k
MakesYouLocal A/S helps e-commerce businesses expand their reach globally. The company provides native-speaking customer service, translations, and digital marketing solutions to support internationalization efforts. With expertise in business services, customer service outsourcing, digital marketing, social media marketing, pay per click, market research, call center services, and more, MakesYouLocal A/S empowers clients to succeed abroad. By supporting over 1,000 brands and retailers since 2010, the company has established a strong presence across 15 countries. Offices in Denmark, Lithuania, Germany, and Czechia enable seamless operations. Benefits of working with MakesYouLocal A/S include accessing local expertise, enhancing brand visibility, and driving sales growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
H1 Communication AB offers expert outsourcing solutions to help businesses optimize their customer experience. Their skilled teams provide high-quality kundservice, teknisk support, and svarsservice in multiple languages. With years of experience, H1 has developed a unique approach that prioritizes the needs of each client. By leveraging their expertise, companies can improve their competitiveness, enhance customer satisfaction, and increase efficiency. H1's solutions are designed to be flexible and adaptable, allowing businesses to focus on their core operations. Whether it's call center services, sales outsourcing, or customer service outsourcing, H1's team is dedicated to delivering exceptional results.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
Online Fulfillment Sverige AB is a leading provider of outsourcing services, specializing in customer service, sales outsourcing, call center services, and business services. By leveraging their expertise, businesses can improve efficiency, reduce costs, and enhance customer satisfaction.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
Releasy Customer Management offers cutting-edge customer service outsourcing solutions to businesses of all sizes. With over 30 years of experience in the industry, they have developed a solid expertise in providing top-notch customer experiences for clients across various sectors. Their services include AI Development, Business Services, Call Center Services, Customer Service Outsourcing, and Sales Outsourcing. By leveraging innovative technology and high-level competence, Releasy delivers exceptional customer support that enhances client relationships and boosts business success.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
Wecall hjälper företag att uppnå ett bättre kundbemötande genom kundtjänst, telefonpassning och telefonservice. Med Wecalls tjänster kan företagen fokusera på sin verksamhet medan Wecall tar hand om kundservice och support. Därmed kan företaget minska kostnaderna för telefonsystem och öka tillgängligheten för sina kunder.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Nordicom AB provides various outsourcing services to help businesses improve their customer experience. The company offers customer service outsourcing, call center services, and sales outsourcing to ensure that clients have a competitive edge in the market. By outsourcing these functions, businesses can focus on their core operations and improve productivity. Nordicom's outsourcing services also enable companies to reduce costs and enhance efficiency. With a 360-degree approach, Nordicom provides modern kundservice and teknisk support to its clients, ensuring a seamless experience for customers. The company's team of experienced agents is trained to deliver high-quality service, resulting in increased customer satisfaction and loyalty.
team of 2 - 10 people
6 years of industry experience
contact for pricing
contact for pricing
PEC Sweden AB provides expert communication solutions for business success through its customer service outsourcing and call center services. By offering telemarketing and kundtjänst, the company functions as a complete partnership with clients in handling contact with customers. With expertise from experience, PEC Sweden AB can handle entire or partial kundservicen, support, ordermottagning, etc. The company provides advanced technical tools that enable efficient processing of campaigns for both private individuals and businesses.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
K2C In Sweden AB provides modern, efficient and rational communication solutions that drive growth. With high competence and cutting-edge technology, they offer comprehensive services for businesses, including customer service outsourcing, call center services, and sales outsourcing. These solutions help clients improve their customer experience, increase efficiency, and boost profits. K2C's tailored approach ensures that each business receives the best possible solution for its unique needs. The company offers a range of benefits, including cost savings, improved productivity, and enhanced competitiveness.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Loyalty Nordic offers professional meeting scheduling services, ensuring seamless coordination of events. The company provides customer service outsourcing solutions to help businesses improve their relationships with clients. By leveraging advanced technology, Loyalty Nordic's skilled professionals can enhance customer experience, increase efficiency, and drive sales growth. With expertise in call center services, the company delivers high-quality support to various industries, including retail, finance, and energy.
team of 101 - 250 people
9 years of industry experience
contact for pricing
contact for pricing
Providing Business Services and Customer Service Outsourcing to businesses, Datakompisen helps clients optimize their operations and improve customer satisfaction. With over 15 years of experience in IT support, the company offers a range of services including Helpdesk, B2C support, NOC/SPOC, and Media streaming. These services enable businesses to focus on their core activities while ensuring 24/7 support for their customers. By leveraging Datakompisen's expertise, businesses can improve their competitiveness, increase customer loyalty, and drive revenue growth.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
ANZ International Inc. provides expert outsourcing services to businesses, helping them grow and thrive. With years of experience in the industry, they offer a range of services including customer service outsourcing, call center services, and virtual assistant solutions. These services enable businesses to take back their time and increase profits, while ensuring high-quality support for customers. By leveraging ANZ International Inc.'s expertise, businesses can improve efficiency, reduce costs, and focus on core operations.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
A leading provider of comprehensive contact center services, Allsite helps businesses streamline their operations and improve customer satisfaction. With a focus on quality and efficiency, the company offers a range of solutions tailored to meet the unique needs of its clients. From telemarketing and call center management to lead generation and account management, Allsite's expert team is dedicated to driving business growth through innovative contact center strategies. By leveraging cutting-edge technology and a deep understanding of customer service best practices, Allsite enables companies to enhance their brand reputation, increase revenue, and stay ahead of the competition.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Respond4you Ab is a leading call center provider in Scandinavia, offering personalized customer service solutions to businesses in Sweden, Finland, Norway, and Denmark. With a team of multilingual professionals who speak Swedish, Finnish, English, and other European languages, Respond4you Ab offers cost-effective outsourcing options that include professional customer service, local presence, scalability, flexibility, modern technology, and systems. By partnering with Respond4you Ab, businesses can benefit from increased efficiency, improved customer satisfaction, and enhanced brand reputation.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Quality Call is a leading provider of business services, customer service outsourcing, and call center services. By focusing on skills development and offering a positive work environment, the company creates winning results for its clients. This approach enables businesses to surpass expectations and achieve high-quality sales volume. With over 20 years of experience, Quality Call has established itself as a trusted partner in the industry. The company's team is comprised of competent and empathetic leaders who foster a culture of growth and success.
team of 2 - 10 people
6 years of industry experience
contact for pricing
contact for pricing
Welcome Business provides efficient customer service solutions to businesses. By leveraging a team of experienced professionals, companies can streamline their operations and focus on growth. The company's services include call center management, customer service outsourcing, and IT support. With a strong presence in Göteborg and Skåne, Welcome Business offers reliable and secure technology infrastructure. By partnering with the company, businesses can tap into a global pool of expertise and improve their competitiveness.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easySweden's digital agency sector is a vibrant and rapidly evolving landscape, driven by high internet penetration, advanced technological infrastructure, and strong governmental support for digitalization. As companies increasingly prioritize digital transformation, Sweden's digital agencies have expanded their offerings, encompassing digital marketing, web development, UX/UI design, SEO optimization, and data analytics.
The Swedish digital advertising market reached approximately SEK 31 billion in revenue in 2022, marking a growth of around 8% from the previous year. According to the Interactive Advertising Bureau (IAB) Sweden, digital advertising now accounts for more than 60% of total advertising spend, reflecting companies' shifting focus towards online channels.
Sweden hosts numerous prominent digital agencies, such as Forsman & Bodenfors, Making Waves, and Doberman, many of which have earned international recognition for innovation and creativity. Stockholm, Gothenburg, and Malmö remain key hubs, attracting both domestic talent and international clients.
Despite a favorable environment, the Swedish digital agency industry faces several challenges, including intense competition and talent shortages, particularly in fields such as data analytics, UX/UI design, and technology strategy. Agencies must continually adapt to rapidly changing consumer behaviors, evolving privacy regulations (GDPR compliance), and increased expectations for measurable results and ROI.
Nevertheless, significant opportunities exist. The growth of e-commerce, rising demand for personalized digital experiences, and increased reliance on data-driven marketing strategies provide fertile ground for agencies. Furthermore, Sweden's early-adopter culture and robust digital infrastructure create ideal conditions for agencies to innovate and test cutting-edge technologies such as AI-driven marketing solutions, augmented reality experiences, and advanced analytics platforms.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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