Leading agencies include Vetraco Group, Xact Solutions, Site Telekom, COMDATA Group and DCS Communication Center. A total of 26 Customer Service Outsourcing providers in Turkey are ready to help. They serve clients such as Technology, Gaming, Fintech, Finance, Telecommunications, Banking and Finance, Tech, Media, Fashion and Otomotiv. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $14,450, reflecting market rates.
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Found 26 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
As a leading provider of customer management BPO services, COMDATA Group helps businesses streamline their operations and improve customer experiences. Their expertise in call center services, sales outsourcing, and customer service outsourcing enables companies to focus on growth and innovation. With cutting-edge technologies like FunnelSuite and AI-powered solutions, COMDATA Group empowers clients to achieve operational excellence, surpass expectations, and drive ambitious targets.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $1k
TEKNOSOR provides expert solutions to help businesses thrive. Their services include Business Services, Customer Service Outsourcing, and Call Center Services. With over a decade of experience, they offer customized solutions to cater to the unique needs of their clients. By outsourcing customer service or call center operations, businesses can improve efficiency, reduce costs, and enhance overall customer satisfaction. TEKNOSOR's team of experts is committed to delivering high-quality support, ensuring that customers receive timely assistance whenever needed. This enables businesses to focus on growth and development, while relying on TEKNOSOR for reliable technical support.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Conectys provides customer experience and trust & safety services to companies worldwide. The company creates and strategizes with clients, helping them create scalable solutions that work exactly the same way as if they were running in-house. Conectys offers customer experience outsourcing services, CXM and omnichannel contact centers outsourcing, digital CXM projects, trust & safety outsourcing services, content moderation, data labeling & annotation, chatbots, robotic process automation, bespoke/custom AI solutions, and a proprietary CRM. These tailored solutions enable companies to scale their operations without the need for an in-house team. Conectys has 14 locations, supports over 35 languages, offers work-from-home agents, and provides 24/7 availability. The company collaborates with clients and informs product/sales decisions, providing customized pricing models, staffing models, training approaches, and more. Conectys is recognized for its expertise in contact center and customer service outsourcing, having won several awards including the Silver Stevie Award for Contact Center of the Year, Best Use of Technology in CX Stevie award, and Bronze Stevie Award for Contact Center of the year.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $250k
Xact Solutions offers a range of business services, including customer service outsourcing, call center services, and sales outsourcing, to help businesses succeed. These services enable companies to focus on core operations while maintaining a professional and friendly dialogue with customers. By leveraging Xact Solutions' expertise in inbound, outbound, cross-selling, and win-back strategies, clients can improve their customer relationships and drive business growth. With a global presence across four continents, Xact Solutions provides tailored solution concepts, targeted guidance, and innovative project implementation to meet the unique needs of each client. This comprehensive approach ensures that businesses receive a seamless and efficient experience, from strategy development to ongoing support.
team of 2 - 10 people
6 years of industry experience
contact for pricing
contact for pricing
Providing expert business services to help businesses thrive. ETB Group's customer service outsourcing and call center services enable companies to focus on their core activities while ensuring seamless customer engagement. By leveraging these solutions, clients can improve operational efficiency, enhance customer satisfaction, and drive growth.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Providing comprehensive assistance services to individuals and organizations worldwide. Remed Türkiye offers expert support in various fields, including customer service outsourcing, call center services, and business services. Their team of experts is dedicated to delivering timely and efficient solutions that cater to diverse client needs. With over 25 years of experience, Remed provides unparalleled support for travelers, businesses, and individuals alike. By leveraging cutting-edge technology and a vast network of partners, Remed Assistance empowers clients to navigate complex situations with confidence.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
EchoCCS offers a range of services designed to help businesses succeed. Their IT services and consulting expertise can provide companies with the technical support they need to stay competitive in today's fast-paced market. By leveraging their business services, companies can improve customer satisfaction and gain a competitive edge in the marketplace. Additionally, EchoCCS' customer service outsourcing and call center services can help businesses handle their customers more efficiently, freeing up staff to focus on high-value tasks. Their sales outsourcing and BPO (Business Process Operations) capabilities can also help companies streamline their sales processes and improve revenue growth. Furthermore, EchoCCS' cloud solutions and consulting services can help businesses adopt a cloud-first strategy, improving agility and scalability. The company's diverse range of expertise spans various industries, including food retail, construction & real estate, HVAC, textiles & fashion, logistics & transportation, and more.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Patika Global Technology is a leading digital transformation partner that offers a wide range of services to help organizations simplify their IT landscapes. By leveraging cloud technologies and solution consulting, outsourcing, software development, and business services, Patika Global Technology helps businesses achieve operational efficiency and drive growth. With over a decade of success, the company has established itself as a trusted partner for numerous leading companies. Patika Global Technology aims to enhance its top-line performance by driving digital transformation through Oracle's solutions such as ERP, E-Business Suite, and Fusion Cloud ERP. The company provides agile and affordable outsourcing processes, high-competence software development, and expert app support and management. Patika Global Technology's services include business process optimization, human resource management, employee expense tracking, and manufacturing operations management.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Unite offers a range of services to help organizations drive transformation and growth. With its AI development capabilities, Unite helps businesses automate processes and make data-driven decisions. The company's cloud consulting services enable clients to migrate to the cloud and improve their scalability and flexibility. Additionally, Unite provides cybersecurity and pentesting services to protect against cyber threats. Business services are also offered, including customer service outsourcing, which enables clients to focus on their core operations. These services can benefit clients by improving efficiency, reducing costs, and enhancing overall competitiveness.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Tempo BPO specializes in providing business services, customer service outsourcing, digital strategy development, and call center services to businesses. By leveraging technology, external resources, and a human-centered approach, the company delivers personalized experiences for customers. Tempo BPO offers consulting and integrated services that help clients reduce costs, increase productivity, and achieve desired outcomes. The company measures performance together with its clients and grows together. With over 20 years of experience, Tempo BPO has been creating customer satisfaction since 2002.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Vetraco Group is a leading provider of business services, customer service outsourcing, and call center services. With over two decades of experience, we have built a reputation for delivering exceptional customer experiences through our cutting-edge technology and human touch.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
PractiCall Solutions offers a range of innovative and creative call center services, including cloud consulting, business services, customer service outsourcing, and sales outsourcing. These services are designed to provide businesses with the tools they need to succeed in today's competitive market. By partnering with PractiCall Solutions, companies can enjoy improved efficiency, increased productivity, and enhanced customer experience.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
CottGroup provides comprehensive business services, customer service outsourcing, and call center solutions to help clients streamline their operations and improve efficiency. With years of experience in the industry, CottGroup offers tailored solutions that cater to the unique needs of businesses. From process automation to personnel management, the company's team of experts provides expert guidance and support to ensure seamless execution. By leveraging advanced technologies and innovative approaches, CottGroup enables clients to enhance their bottom line, reduce costs, and stay ahead in a competitive market.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Direct Scouts Istanbul offers a wide range of services to help businesses succeed in the global market. The company provides high-quality customer service outsourcing, call center services, and business services that cater to the diverse needs of international clients. With its experienced team and professional staff, Direct Scouts Istanbul delivers exceptional support, enabling companies to focus on their core operations. By leveraging advanced technologies such as Live-Chat and E-Posta, the company facilitates seamless communication with customers across various channels. Direct Scouts Istanbul's services benefit businesses by providing a cost-effective solution for customer engagement, improving customer satisfaction, and enhancing overall operational efficiency.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Site Telekom offers a range of services to enhance business operations, including customer service outsourcing, social media marketing, market research, call center services, and more. Their CRM and call center services enable businesses to provide seamless interactions with customers, improving overall satisfaction. By leveraging cutting-edge technology, Site Telekom helps clients optimize sales processes, manage customer inquiries effectively, and gain valuable insights from call analysis reports. With a focus on delivering exceptional results, Site Telekom supports businesses in achieving their goals through tailored solutions.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Customer Umbrella provides a range of services to help businesses improve their operational efficiency and customer satisfaction. With a focus on scalability, flexibility, and expertise, the company offers custom solutions for web & software development, mobile app development, testing services, business services, customer service outsourcing, call center services, sales outsourcing, and more. By partnering with Customer Umbrella, businesses can increase revenue, retention, loyalty, and brand perception, while focusing on growth and developing their brand. The company's agents are at least bilingual and professional in English + second language, and all of them have received quality assurance and customer success management training.
team of 101 - 250 people
4 years of industry experience
contact for pricing
min project budget $1k
DCS Communication Center offers a range of services to help businesses succeed. Their expertise includes business outsourcing, customer service outsourcing, market research, call center services, and sales outsourcing. These services enable companies to improve their efficiency, reduce costs, and enhance customer satisfaction. With over 25 years of experience, DCS provides high-quality solutions that cater to the diverse needs of various industries. The company's team of experts is dedicated to delivering exceptional results, ensuring a seamless client experience.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Creafone provides expert call center services designed to enhance business operations and customer experience. By leveraging its cutting-edge technology and expertise, the company enables businesses to streamline their daily operations, resolve issues promptly, and foster strong relationships with clients. Creafone's comprehensive services encompass customer service outsourcing, sales outsourcing, and call center services, all tailored to meet the unique needs of various industries. By partnering with Creafone, businesses can focus on growth while benefiting from efficient and effective communication channels.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Bluecom offers a range of business services designed to enhance customer experience and drive growth. Their call center services are strategically positioned to meet the evolving needs of businesses, enabling them to improve their understanding of customers and develop more effective sales strategies. With a focus on customer satisfaction, Bluecom provides inbound and outbound call handling, SMS, email, and fax support, as well as digital marketing and social media management. By leveraging cutting-edge technology and expertise, they help companies achieve seamless communication with their target audience.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Manpower Turkey is a leading recruitment agency that connects employers with the best talent in Turkey. By outsourcing staff, payroll, and remote workers, businesses can focus on their goals and achieve success. The company's expertise spans various industries, including business services and customer service outsourcing. With its unmatched geographical reach and pool of talent, Manpower Turkey provides tailored solutions to meet the unique needs of each client. By partnering with this recruitment agency, employers can streamline their processes, reduce costs, and enhance productivity.
team of 2 - 10 people
40+ years of industry experience
contact for pricing
contact for pricing
This young and innovative company specializes in delivering fast and high-quality solutions to meet the expectations of its clients. With a focus on different sectors and customized solutions, it ensures customer satisfaction at all levels. Throughout the service period, the company walks alongside customers to solve any issue that may arise. It develops integrated projects from head to toe. The company prioritizes achieving goals and objectives for its clients. It adds value by developing products and services tailored to meet specific needs. The company provides comprehensive call center services, customer service outsourcing, social media marketing, sales outsourcing, and software development.
team of 26 - 50 people
5 years of industry experience
contact for pricing
contact for pricing
imacontact.com provides expert communication services and solutions to individuals and businesses. Their team of professionals offers a range of services, including email management, phone support, and social media services. These services are designed to help clients establish effective communication channels with their audience, improve customer satisfaction, and increase brand awareness. By leveraging the latest technology and tools, imacontact.com enables clients to stay connected and engaged with their audience in a timely and efficient manner. Their services cater to various industries, including healthcare, finance, and education.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyTurkey's digital agency industry has experienced robust growth in recent years, driven by rapid digital transformation, increased internet penetration, and expanding mobile usage. The market is characterized by a diverse ecosystem comprising creative, media, and technology-focused agencies. Istanbul remains the central hub, attracting talent and investments, but Ankara and Izmir are also emerging as significant players.
The digital advertising market in Turkey reached approximately $1.3 billion in 2022, marking a growth rate of 15% compared to the previous year. Mobile advertising constitutes nearly 70% of digital ad expenditures, reflecting Turkey's high mobile internet penetration rate of over 80%. Social media platforms, particularly Instagram and YouTube, dominate digital marketing strategies, with over 60 million active social media users nationwide.
Current trends shaping the industry include:
Despite its vibrant growth, Turkey’s digital agency industry faces several challenges. Economic volatility and currency fluctuations can affect agency budgets and client spending decisions. Additionally, intense competition among agencies has led to pricing pressures and narrower profit margins.
Nevertheless, significant opportunities exist. The widespread adoption of e-commerce, accelerated by recent global events, provides fertile ground for digital agencies to expand their service offerings. Moreover, increasing digitalization among Small and Medium Enterprises (SMEs)—which make up over 99% of Turkish businesses—offers a sizable market for specialized digital services.
Overall, Turkey's digital agency landscape remains dynamic, presenting both challenges and substantial growth potential for innovative and adaptable agencies.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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