Best 1 companies in Velika Gorica, Croatia for Customer Service Outsourcing services!

Leading agencies include Troha Infinitus. A total of 1 Customer Service Outsourcing providers in Velika Gorica, Croatia are ready to help. Population of Velika Gorica, Croatia is 30,036.

Average starting budget

$1,000

while min. project budget is $500

based on 1 profiles

Average hourly rate

$38

and starting from $25 / hr

based on 1 profiles

Also specialize in

Sales Outsourcing (1)Business Services (1)Call Center Services (1)Customer Service Outsourcing (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Found 1 matching agencies

Troha Infinitus

Velika Gorica, Croatia

Customer Service Outsourcing Sales Outsourcing Business Services +1 service

Providing premium services to European clients, Troha Infinitus is a leading telemarketing agency that offers high-quality communication and customer service solutions. With years of experience in managing key accounts and providing expert-level support, the company has established itself as a trusted partner for prominent European businesses. By leveraging its expertise in telemarketing and sales outsourcing, Troha Infinitus enables companies to reach new heights of success by maximizing their lead generation efforts and improving customer satisfaction. The company's comprehensive services include key account management, back-office support, first-level support, and more.

team of 2 - 10 people

10+ years of industry experience

rate $25 - $50 / hr

min project budget $1k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.