View 2 companies in York, United Kingdom offering Maintenance & Support services!

Leading agencies include Netsells and Thumbmunkeys Ltd. A total of 2 Maintenance & Support providers in York, United Kingdom are ready to help. They serve clients such as Media, Travel, Transport, Healthcare, Automotive, Entertainment, Energy Giants, Pharmaceuticals, Financial Services and Professional Services. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Population of York, United Kingdom is 137,000. Average local salaries are around $38,440, reflecting market rates.

Average starting budget
$25,000
while min. project budget is $500
based on 2 profiles
Average hourly rate
$100
and starting from $50 / hr
based on 2 profiles
Also specialize in
Maintenance & Support (2)Software Development (2)Mobile App Development (2)Web & Software Development (2)App Designing (UI/UX) (1)
Complementary specialties
validated by client feedback
Maintenance & Support services keep your software and systems running smoothly after launch. This includes regularly applying updates and patches to fix bugs, monitoring performance to catch issues early, backing up data to prevent loss, and offering help-desk support when users need assistance. Sub-services can include scheduled health checks, emergency troubleshooting, user training, system documentation updates, and on-call support to resolve critical problems quickly and minimize downtime.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 2 matching agencies

N
York, United Kingdom

Netsells provides web & software development, mobile app development, software development, maintenance & support services. These services can benefit clients by creating digital products beyond the predictable, solving complex business problems through consultancy, discovery, design and development. Netsells helps companies in various sectors, including financial services, healthcare, entertainment, media, travel, transport, professional services, pharmaceuticals, energy giants, fast food connoisseurs, automotive, government public sector, healthcare & lifestyle.

team of 26 - 50 people

10+ years of industry experience

rate $100 - $150 / hr

contact for pricing

T
York, United Kingdom

Thumbmunkeys Ltd specializes in designing and developing bespoke mobile and web applications for businesses, startups, and government bodies. Their research-led processes ensure high-quality deliverables. By conducting a research and discovery phase, they understand the problem and business requirements, leading to better estimation and project planning. Their user-centric approach creates a quality app with features and user stories that meet the needs of stakeholders. Proactive app and cloud support and maintenance services are also offered to ensure continuity. With ISO 27001 and ISO 9001 certifications, Thumbmunkeys Ltd prioritizes information security and quality management. This allows businesses to focus on growth while maintaining reliable tech partners.

team of 2 - 10 people

10+ years of industry experience

rate $50 - $75 / hr

min project budget $25k

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Understanding maintenance & support services for your business

Maintenance & support services have evolved significantly and today cover much more than simply troubleshooting issues. Decision-makers who partner with experienced providers gain proactive support aimed at enhancing system reliability, security, and performance. Typically, these services help maintain software applications, websites, and IT infrastructure, ensuring seamless operations and minimizing downtime.

Industry overview and key technologies

The maintenance & support industry has rapidly advanced, leveraging technologies like cloud-based monitoring tools, AI-driven analytics, and automation platforms such as ServiceNow, Zendesk, and Jira. Providers now offer continuous monitoring, performance optimization, security patches, and regular software updates, allowing businesses to focus on their core operations.

Common questions companies ask before choosing an agency

  • What specific services are included in standard maintenance & support?
  • How quickly does the agency respond to issues or downtime?
  • Are there flexible plans suitable for changing business needs?
  • Does the provider have expertise with our specific technology stack?

Benefits and pitfalls to consider

Key benefits include reduced operational risks, improved security, lower downtime, and predictable IT expenses. However, pitfalls can arise from unclear agreements, inadequate response times, or providers lacking specialized expertise. Choosing a provider with clear service-level agreements (SLAs) and transparent communication is crucial.

Typical project timelines

Most maintenance & support contracts run annually, but initial setup and onboarding typically take 1-4 weeks. Emergency support is often available immediately, while routine maintenance activities are regularly scheduled.

Ultimately, selecting the right maintenance & support partner offers stability, efficiency, and peace of mind, positioning your business for sustained growth and success.

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