The Cargentur project enhances the car-buying experience by creating a personalized platform for customers to inquire about vehicles listed on the mobile.de website. The solution aims to provide detailed information and chatbot support tailored to each customer’s needs. By offering a user-specific webpage with a chatbot that answers questions about the car, customers gain valuable insights into the vehicle they are interested in, improving their purchasing decision process.
What was the main challenge in this project?
CarGentur set out to simplify the car-buying process by helping users avoid delays and receive instant, accurate answers. Traditional car listings and dealership communications were too slow and generic. The goal was to build a solution that gave each buyer a personalized webpage with detailed vehicle data and an AI chatbot capable of answering car-specific questions.
Kodexo Labs was tasked with creating an intelligent platform that combined personalization, real-time support, and an elegant interface that could handle detailed automotive inquiries while maintaining professionalism and scalability.
What was your solution or approach?
Kodexo Labs delivered a fully functional car inquiry system tailored to users browsing listings from platforms like mobile.de. The core of the solution was a dynamic user-specific webpage and an AI-powered chatbot trained to answer questions about car condition, features, and pricing.
To ensure high user satisfaction, Kodexo also implemented:
Off-topic redirection: Predefined responses for irrelevant queries
Live support escalation: Seamless handoff from chatbot to agent
AI accuracy enhancements: Chatbot trained on specific vehicle data
Responsive UX: Mobile and desktop-friendly design
What was the outcome or impact for the client?
Kodexo Labs designed and developed a smart web-based platform that revolutionizes how car buyers engage with online vehicle listings. The system is tailored to deliver personalized car inquiry webpages paired with an AI-driven chatbot assistant, enabling users to get precise answers about vehicles listed on platforms like mobile.de.