Your search found 2 companies in Armenia, Colombia offering Customer Service Outsourcing services!

Leading agencies include Sharkhelpers and Brave Solutions. A total of 2 Customer Service Outsourcing providers in Armenia, Colombia are ready to help. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Armenia, Colombia is 312,551. Average local salaries are around $6,000, reflecting market rates.

Average starting budget
$1,000
while min. project budget is $500
based on 2 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 2 profiles
Also specialize in
Business Services (2)Customer Service Outsourcing (2)IT Staff Augmentation (1)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Found 2 matching agencies

S
Armenia, Colombia

Sharkhelpers provides dedicated virtual assistants and remote experts from Colombia to help businesses scale their operations. With expertise in IT staff augmentation, business services, customer service outsourcing, they offer a range of solutions to optimize business performance. Their team helps attract and test top candidates with English and other hard and soft skills, streamlines payroll and compliance issues, and provides onboarding and ongoing training to ensure cost-efficient investment in new team members. By partnering with Sharkhelpers, companies can supercharge their business with skilled professionals who deliver results. The company's local support team ensures smooth communication, collaboration, and employee welfare, while fostering a positive work environment that empowers teams.

team of 2 - 10 people

6 years of industry experience

contact for pricing

min project budget $1k

B
Armenia, Colombia

Brave Solutions offers a range of services to help businesses scale their operations effectively. By providing tailored solutions, they enable clients to unlock the full potential of their business and achieve sustainable growth. Their services include customer service outsourcing and business services, allowing companies to focus on their core activities while leveraging Brave Solutions' expertise in marketing, back-office management, and accounting.

team of 2 - 10 people

2 years of industry experience

contact for pricing

min project budget $1k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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