Leading agencies include Sharkhelpers and Brave Solutions. A total of 2 Customer Service Outsourcing providers in Armenia, Colombia are ready to help. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Armenia, Colombia is 312,551. Average local salaries are around $6,000, reflecting market rates.
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Found 2 matching agencies
Sharkhelpers provides dedicated virtual assistants and remote experts from Colombia to help businesses scale their operations. With expertise in IT staff augmentation, business services, customer service outsourcing, they offer a range of solutions to optimize business performance. Their team helps attract and test top candidates with English and other hard and soft skills, streamlines payroll and compliance issues, and provides onboarding and ongoing training to ensure cost-efficient investment in new team members. By partnering with Sharkhelpers, companies can supercharge their business with skilled professionals who deliver results. The company's local support team ensures smooth communication, collaboration, and employee welfare, while fostering a positive work environment that empowers teams.
team of 2 - 10 people
6 years of industry experience
contact for pricing
min project budget $1k
Brave Solutions offers a range of services to help businesses scale their operations effectively. By providing tailored solutions, they enable clients to unlock the full potential of their business and achieve sustainable growth. Their services include customer service outsourcing and business services, allowing companies to focus on their core activities while leveraging Brave Solutions' expertise in marketing, back-office management, and accounting.
team of 2 - 10 people
2 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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