Discover 2 companies in Barranquilla, Colombia that specialize in Customer Service Outsourcing services!

Leading agencies include Linked2U and Connect2BPO. A total of 2 Customer Service Outsourcing providers in Barranquilla, Colombia are ready to help. They serve clients such as Retail, Finance, Healthcare and Manufacturing. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Barranquilla, Colombia is 1,206,506. Average local salaries are around $6,000, reflecting market rates.

Average starting budget

$10,000

while min. project budget is $500

based on 2 profiles

Average hourly rate

$13

and starting from $10 / hr

based on 2 profiles

Also specialize in

Business Services (2)Customer Service Outsourcing (2)Sales Outsourcing (1)Call Center Services (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 2 matching agencies

Connect2BPO

Barranquilla, Colombia

Customer Service Outsourcing Business Services

Connect2BPO is a trusted business process outsourcing company established in 2016. Providing effective BPO services to enterprises globally, they specialize in lead generation and sales campaigns with high rates of effectiveness. With a focus on customer satisfaction, quality, and cost balance, Connect2BPO offers a comprehensive range of services tailored to meet the unique needs of businesses. Their services include staffing agency solutions, contact center outsourcing, back office management, digital marketing, payroll processing, quality analysis, global employment outsourcing, and customized office spaces rental. By partnering with Connect2BPO, businesses can optimize their time, boost productivity, and achieve significant revenue growth.

team of 2 - 10 people

9 years of industry experience

contact for pricing

min project budget $10k

Linked2U

Barranquilla, Colombia

Customer Service Outsourcing Sales Outsourcing Business Services +1 service

Linked2U is a leading business process management company dedicated to providing comprehensive and innovative outsourcing solutions to businesses worldwide. The company leverages cutting-edge technologies and a highly skilled workforce to deliver exceptional results by enhancing operational efficiency, reducing costs, and optimizing performance. Linked2U specializes in providing comprehensive solutions in sales, customer service, and lead generation services, empowering businesses to thrive in today's dynamic marketplace through scalable, efficient, and data-driven strategies. The company's dedication to exceptional customer service is evident through its extensively trained representatives who deliver prompt and personalized assistance across multiple communication channels. By employing proven sales strategies tailored to each industry and target audience, Linked2U drives revenue growth for businesses. Cost savings, expertise access, and focus on core strengths are key benefits of outsourcing with Linked2U.

team of 2 - 10 people

2 years of industry experience

contact for pricing

Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.