Leading agencies include Webhelp, BlueMarketing, Fusion CX, Avance BPO and Connext. A total of 20 Customer Service Outsourcing providers in Colombia are ready to help. They serve clients such as Retail, E-commerce, Fintech, Finance, Healthcare, Manufacturing, Tech, Gaming, Fashion and Tech Firm. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $6,000, reflecting market rates.
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Found 20 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
CloudTask provides a platform for businesses to find and hire remote RevOps talent, streamlining the hiring process and reducing costs. With access to video profiles, work experience, and monthly rates for 500+ candidates seeking RevOps roles, businesses can fill their talent gaps quickly and efficiently. Additionally, CloudTask offers a marketplace for sales agencies specializing in revenue operations tasks, providing businesses with a one-stop-shop for all their RevOps needs. By leveraging the CloudTask platform, businesses can gain access to pre-vetted remote job seekers and sales agencies from across the globe, enabling them to focus on what matters most - growing their business.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $1k
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Contact Point 360 is a leading provider of customer experience solutions, leveraging advanced technologies to drive business growth. By harnessing the power of big data, IoT, and AI, they help brands create omnichannel experiences that delight customers and set them apart from the competition. With expertise in areas such as customer support outsourcing, call center services, and sales outsourcing, Contact Point 360 empowers businesses to achieve their goals and build lasting relationships with their clients.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
SuperStaff provides a range of outsourcing services to help businesses grow and succeed. The company offers customized call center solutions, customer service outsourcing, and back-office support to help clients improve efficiency and reduce costs. By outsourcing repetitive tasks, businesses can focus on their core competencies and increase productivity. SuperStaff's team of experienced professionals is dedicated to delivering high-quality services that meet the unique needs of each client. With a strong presence in the Philippines and Colombia, SuperStaff is well-equipped to handle global business operations. The company's scalable processes and transparent approach make it an ideal partner for businesses of all sizes.
team of 101 - 250 people
15+ years of industry experience
rate $50 - $75 / hr
min project budget $10k
OutPLEX delivers high-quality customer engagements and reduces labor costs through its innovative contact center solutions. By leveraging AI, digital messaging, and human engagement experts, OutPLEX helps global brands optimize their voice and digital customer experience. The company's services include software development, business services, customer service outsourcing, call center services, sales outsourcing, and more. OutPLEX's clients can benefit from improved customer relationships, increased efficiency, and lower operating costs.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
PARQUESOFT CALI is a leading digital innovation ecosystem in Colombia, providing business services, customer service outsourcing, graphic design, video production, and digital strategy development. The company delivers cutting-edge technological solutions to governments and businesses, enhancing their institutional and commercial challenges. With over 20 years of experience, PARQUESOFT CALI has established itself as a trusted partner for entrepreneurs and businesses in the TIC industry. Its initiatives, such as the Iniciativa Cluster de Arte Digital, Ciencia y Tecnología Informática, promote innovation and talent development. The company's services include professional consulting, software solutions, marketing digital, and IT support.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Outsourcing S.A Oficial provides innovative business solutions to help companies achieve growth and efficiency. With years of experience, they offer customer service outsourcing, call center services, and business services that cater to various industries. By leveraging technology and expertise, Outsourcing S.A Oficial enables clients to focus on core operations and enhance overall performance.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
contact for pricing
Avance BPO provides comprehensive business services to financial, insurance, and real sectors. Their contact center solutions enable efficient management of customer relationships, while their administrative services ensure timely and accurate processing of financial transactions. By partnering with Avance BPO, clients can improve their bottom line, enhance customer satisfaction, and reduce operational costs. With expertise in BPO and contact center management, Avance BPO helps businesses streamline their operations, increase productivity, and gain a competitive edge.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Connext builds high-performing offshore teams to help businesses grow and thrive. With expertise in IT Staff Augmentation, Business Services, and Customer Service Outsourcing, Connext provides tailored solutions for clients seeking to expand their operations globally. By recruiting and managing top talent from the Philippines and Latin America, Connext empowers businesses to focus on their core functions while leveraging the benefits of offshore staffing. From hiring to training, management support, and quality audits, Connext delivers seamless end-to-end services to ensure successful team integration and optimal performance.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
Sharkhelpers provides dedicated virtual assistants and remote experts from Colombia to help businesses scale their operations. With expertise in IT staff augmentation, business services, customer service outsourcing, they offer a range of solutions to optimize business performance. Their team helps attract and test top candidates with English and other hard and soft skills, streamlines payroll and compliance issues, and provides onboarding and ongoing training to ensure cost-efficient investment in new team members. By partnering with Sharkhelpers, companies can supercharge their business with skilled professionals who deliver results. The company's local support team ensures smooth communication, collaboration, and employee welfare, while fostering a positive work environment that empowers teams.
team of 2 - 10 people
6 years of industry experience
contact for pricing
min project budget $1k
Connect2BPO is a trusted business process outsourcing company established in 2016. Providing effective BPO services to enterprises globally, they specialize in lead generation and sales campaigns with high rates of effectiveness. With a focus on customer satisfaction, quality, and cost balance, Connect2BPO offers a comprehensive range of services tailored to meet the unique needs of businesses. Their services include staffing agency solutions, contact center outsourcing, back office management, digital marketing, payroll processing, quality analysis, global employment outsourcing, and customized office spaces rental. By partnering with Connect2BPO, businesses can optimize their time, boost productivity, and achieve significant revenue growth.
team of 2 - 10 people
9 years of industry experience
contact for pricing
min project budget $10k
Origen BPO provides a range of services to help businesses manage their operations efficiently. Their services include business process outsourcing, customer service outsourcing, call center services, sales outsourcing, appointment setting, insurance verification, CRM management, data entry, transcription, and more. These services can benefit clients by improving their bottom line, increasing productivity, and enhancing customer experience. By partnering with Origen BPO, businesses can free up resources to focus on core activities while leveraging the company's expertise in managing complex processes. With a focus on quality and reliability, Origen BPO has established itself as a trusted partner for financial institutions, bail bond companies, medical centers, dental care providers, and other industries.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
Teledisca helps businesses achieve their goals by providing exceptional customer experience and support. The company offers a range of services, including web development, software development, business services, customer service outsourcing, digital strategy development, and call center services. By leveraging these services, businesses can increase efficiency, enhance customer satisfaction, and ultimately drive growth. Teledisca's team of experts works closely with clients to understand their unique needs and deliver tailored solutions that meet their objectives.
team of 26 - 50 people
9 years of industry experience
contact for pricing
contact for pricing
BPM Consulting SAS specializes in transforming the internal processes of Colombian companies by providing accessible, functional, and innovative third-party services. Their services focus on meeting the needs of both the acquiring company and the final consumer. By partnering with BPM Consulting SAS, businesses can improve their operations and enhance customer satisfaction. The company offers a range of services including big data and BI solutions, IT services and consulting, cybersecurity and pentesting, business services, customer service outsourcing, and call center services.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
GAB Soluciones provides a comprehensive range of services to help businesses thrive. With expertise in business services, customer service outsourcing, call center services, and sales outsourcing, GAB Soluciones empowers clients to focus on their core operations. By leveraging cutting-edge technologies and skilled professionals, the company delivers exceptional results that drive business growth. From improved customer satisfaction to increased efficiency, GAB Soluciones' tailored solutions help businesses succeed in an ever-changing market.
team of 2 - 10 people
7 years of industry experience
contact for pricing
min project budget $1k
Linked2U is a leading business process management company dedicated to providing comprehensive and innovative outsourcing solutions to businesses worldwide. The company leverages cutting-edge technologies and a highly skilled workforce to deliver exceptional results by enhancing operational efficiency, reducing costs, and optimizing performance. Linked2U specializes in providing comprehensive solutions in sales, customer service, and lead generation services, empowering businesses to thrive in today's dynamic marketplace through scalable, efficient, and data-driven strategies. The company's dedication to exceptional customer service is evident through its extensively trained representatives who deliver prompt and personalized assistance across multiple communication channels. By employing proven sales strategies tailored to each industry and target audience, Linked2U drives revenue growth for businesses. Cost savings, expertise access, and focus on core strengths are key benefits of outsourcing with Linked2U.
team of 2 - 10 people
2 years of industry experience
contact for pricing
contact for pricing
BlueMarketing provides a range of innovative marketing solutions to help businesses succeed. With expertise in telemarketing, digital strategy development, customer service outsourcing, call center services, and sales outsourcing, the company helps companies expand their public reach and connect with potential clients. BlueMarketing's team analyzes market trends, identifies opportunities, and creates customized plans to achieve business objectives. By leveraging the latest marketing tools and technologies, including web, telephonic, and presential campaigns, the company enables businesses to boost brand awareness, drive sales, and improve customer engagement.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Brave Solutions offers a range of services to help businesses scale their operations effectively. By providing tailored solutions, they enable clients to unlock the full potential of their business and achieve sustainable growth. Their services include customer service outsourcing and business services, allowing companies to focus on their core activities while leveraging Brave Solutions' expertise in marketing, back-office management, and accounting.
team of 2 - 10 people
2 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyColombia's digital agency industry has experienced significant growth in recent years, driven by an expanding digital economy and increased internet penetration. As Colombian businesses recognize the importance of online presence, digital agencies have flourished across major cities such as Bogotá, Medellín, and Cali. These agencies primarily focus on digital marketing, web development, social media management, SEO, and content creation, providing comprehensive solutions to local and international clients.
According to Statista, digital advertising spending in Colombia reached approximately USD 627 million in 2022, with projections estimating growth to USD 730 million by 2025. Internet penetration has risen significantly, reaching roughly 75% of the Colombian population in 2023, creating new opportunities for digital agencies. Additionally, social media platforms such as Facebook, Instagram, and TikTok have become essential marketing channels, with around 81% of Colombians actively using social media to discover products and services.
Recent surveys indicate an increasing demand for specialized digital services, particularly in e-commerce, mobile app development, and data-driven marketing strategies. The COVID-19 pandemic accelerated digital transformation efforts, prompting traditional businesses to adopt digital marketing practices rapidly.
Despite positive growth trends, the Colombian digital agency industry faces several challenges. These include a shortage of skilled digital talent, limited access to advanced technology infrastructure in rural areas, and budget constraints among small and medium-sized enterprises (SMEs).
However, numerous opportunities exist in the market, such as:
Overall, the digital agency ecosystem in Colombia remains robust, with ample opportunities for agencies to innovate and expand their market presence.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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