Hire 9 companies in Bogotá Cachivera, Colombia for Customer Service Outsourcing services!

Leading agencies include Webhelp, BlueMarketing, Connext, Contact Point 360 and BPM CONSULTING SAS. A total of 9 Customer Service Outsourcing providers in Bogotá Cachivera, Colombia are ready to help. They serve clients such as Retail, Fintech, E-commerce, Tech, Gaming, Finance, Fashion, Tech Firm, Ecommerce and Healthcare. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $6,000, reflecting market rates.

Average starting budget
$50,500
while min. project budget is $500
based on 9 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 9 profiles
Popular skills
SkypeQuickbooksGoogle ChatGoogle VoiceGoogle SuiteCloud PlatformVarious portalsMature WorkforceResponsive designMachine Translation
Key technical proficiencies
based on found companies
Also specialize in
Business Services (9)Customer Service Outsourcing (9)Call Center Services (8)Sales Outsourcing (5)Big Data & BI (3)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
Request a quote for your project

And chose the best one! It‘s free and takes only few minutes

Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 9 matching agencies

W
Paris, France

Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.

team of 1000+ people

20+ years of industry experience

contact for pricing

contact for pricing

T
Singapore, Singapore

TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.

team of 1000+ people

30+ years of industry experience

contact for pricing

min project budget $100k

C
Mississauga, Canada

Contact Point 360 is a leading provider of customer experience solutions, leveraging advanced technologies to drive business growth. By harnessing the power of big data, IoT, and AI, they help brands create omnichannel experiences that delight customers and set them apart from the competition. With expertise in areas such as customer support outsourcing, call center services, and sales outsourcing, Contact Point 360 empowers businesses to achieve their goals and build lasting relationships with their clients.

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

O
Fort Lauderdale, United States

OutPLEX delivers high-quality customer engagements and reduces labor costs through its innovative contact center solutions. By leveraging AI, digital messaging, and human engagement experts, OutPLEX helps global brands optimize their voice and digital customer experience. The company's services include software development, business services, customer service outsourcing, call center services, sales outsourcing, and more. OutPLEX's clients can benefit from improved customer relationships, increased efficiency, and lower operating costs.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

contact for pricing

O
Bogotá Cachivera, Colombia

Outsourcing S.A Oficial provides innovative business solutions to help companies achieve growth and efficiency. With years of experience, they offer customer service outsourcing, call center services, and business services that cater to various industries. By leveraging technology and expertise, Outsourcing S.A Oficial enables clients to focus on core operations and enhance overall performance.

team of 501 - 1000 people

30+ years of industry experience

contact for pricing

contact for pricing

C
Angeles, Philippines

Connext builds high-performing offshore teams to help businesses grow and thrive. With expertise in IT Staff Augmentation, Business Services, and Customer Service Outsourcing, Connext provides tailored solutions for clients seeking to expand their operations globally. By recruiting and managing top talent from the Philippines and Latin America, Connext empowers businesses to focus on their core functions while leveraging the benefits of offshore staffing. From hiring to training, management support, and quality audits, Connext delivers seamless end-to-end services to ensure successful team integration and optimal performance.

team of 501 - 1000 people

10+ years of industry experience

contact for pricing

min project budget $1k

T
Bogotá Cachivera, Colombia

Teledisca helps businesses achieve their goals by providing exceptional customer experience and support. The company offers a range of services, including web development, software development, business services, customer service outsourcing, digital strategy development, and call center services. By leveraging these services, businesses can increase efficiency, enhance customer satisfaction, and ultimately drive growth. Teledisca's team of experts works closely with clients to understand their unique needs and deliver tailored solutions that meet their objectives.

team of 26 - 50 people

9 years of industry experience

contact for pricing

contact for pricing

B
Bogotá Cachivera, Colombia

BPM Consulting SAS specializes in transforming the internal processes of Colombian companies by providing accessible, functional, and innovative third-party services. Their services focus on meeting the needs of both the acquiring company and the final consumer. By partnering with BPM Consulting SAS, businesses can improve their operations and enhance customer satisfaction. The company offers a range of services including big data and BI solutions, IT services and consulting, cybersecurity and pentesting, business services, customer service outsourcing, and call center services.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

contact for pricing

B
Bogotá Cachivera, Colombia

BlueMarketing provides a range of innovative marketing solutions to help businesses succeed. With expertise in telemarketing, digital strategy development, customer service outsourcing, call center services, and sales outsourcing, the company helps companies expand their public reach and connect with potential clients. BlueMarketing's team analyzes market trends, identifies opportunities, and creates customized plans to achieve business objectives. By leveraging the latest marketing tools and technologies, including web, telephonic, and presential campaigns, the company enables businesses to boost brand awareness, drive sales, and improve customer engagement.

team of 2 - 10 people

20+ years of industry experience

contact for pricing

contact for pricing

Not sure where to start? We’ll help you decide.

Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.

Post your project — free & easy

Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

Popular locations for Customer Service Outsourcing agencies

Explore top locations where agencies offer Customer Service Outsourcing

Customer Service Outsourcing agencies in Colombia

Explore all services

HeroAgencies helps you connect with the best experts in each domain.