Leading agencies include SureCall, Virtual Gurus, Insight Global, Saucal and The Organized Keener. A total of 8 Customer Service Outsourcing providers in Calgary, Canada are ready to help. They serve clients such as Healthcare, Various industries, Sales, Legal, Energy, Abroad, Finance, Creative, Clerical and Business. Local internet speeds average 100.6 Mbps, supporting fast development and collaboration. Population of Calgary, Canada is 1,267,344. Average local salaries are around $36,946, reflecting market rates.
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Found 8 matching agencies
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Saucal specializes in developing, enhancing, and maintaining online stores powered by WooCommerce. By leveraging their expertise, businesses can extend their in-house team, fill knowledge gaps, and stay informed throughout the process. Saucal's support and maintenance plans ensure websites remain up and running 24/7. This expert agency offers comprehensive services that benefit clients by providing a tailored solution for their e-commerce needs.
team of 2 - 10 people
10+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
Virtual Gurus provides high-quality support for businesses, enabling them to focus on growth and productivity. The company offers a range of services including customer service outsourcing, digital marketing, social media marketing, and more. These services can benefit clients by providing skilled and dedicated support that meets their unique needs and business requirements. With Virtual Gurus, clients can save time, increase efficiency, and improve their overall operations. The company's innovative approach to virtual support also ensures a higher standard of quality than traditional outsourcing methods.
team of 2 - 10 people
9 years of industry experience
rate $25 - $50 / hr
min project budget $1k
Viiz Communications offers a range of services that combine innovative technology with exceptional customer care. Their Business Services and Customer Service Outsourcing solutions help companies like yours improve their emergency response, customer care, and voice-to-cloud capabilities. With secure and redundant mesh networks, Viiz provides seamless communication experiences for clients across various industries. By leveraging smart technologies and human support, Viiz enables businesses to future-proof their communications and stay ahead of the competition. Whether it's crisis management or everyday customer interactions, Viiz's dedicated agents provide expert support that meets individualized needs. Through their Live Support feature, customers receive a personalized experience tailored to their brand requirements.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
SureCall Contact Centers Ltd. provides comprehensive contact center and business process outsourcing services to clients across various industries. Their team of professionals offers specialized solutions for complex large projects and smaller scale jobs. With a commitment to excellence, SureCall goes the extra mile to ensure clients are taken care of. The company's purpose-driven approach focuses on customer satisfaction, and its good call program donates revenue to non-profit organizations and charities. SureCall also partners with Hero Girls to educate girls in under-served communities worldwide. As a certified B Corporation, SureCall meets high standards for social and environmental performance.
team of 26 - 50 people
40+ years of industry experience
contact for pricing
min project budget $1k
The CommAlert Group provides state-of-the-art emergency communication services, including lone worker management and emergency alerts. They offer customized on-going call solutions to supplement or create new emergency response systems. Their experienced technicians monitor all tech solutions from satellite to cellular technology around the globe. The company has assisted businesses and communities for over 25 years, delivering effective communication in emergency situations.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
Providing a range of custom contact centre solutions to organizations of all sizes, including multi-channel customer support with 24/7 call answer service. Specializing in healthcare, transportation, finance, utilities & energy, government & public sectors, and higher education. Offering tailor-made customer interaction management and brand growth strategies. From basic call answering services to a multi-function contact centre, Line One focuses on unique business needs. Using enterprise-grade infrastructure and cutting-edge ITIL framework to deliver excellent technical support.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $1k
The Organized Keener provides a range of virtual services to help businesses thrive. Their web and software development services enable companies to create custom solutions that meet their unique needs. E-commerce development allows businesses to sell products online, while customer service outsourcing helps companies manage their customer relationships efficiently. Web design (UI/UX) and branding services ensure that a company's online presence is consistent with its brand identity. Digital marketing and social media marketing (SMM) enable businesses to reach new customers and grow their market share. Call center services provide 24/7 support for customers, helping companies to improve their customer satisfaction ratings. By leveraging The Organized Keener's expert virtual services, businesses can save time, reduce costs, and focus on their core operations.
team of 2 - 10 people
6 years of industry experience
rate $25 - $50 / hr
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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