Leading agencies include ZRAFTED, AnswerForce, OnCall Centre, Bill Gosling Outsourcing and TransPerfect. A total of 92 Customer Service Outsourcing providers in Canada are ready to help. They serve clients such as Healthcare, Various industries, Financial Services, B2B, Retail, Business, E-commerce, Business Services, B2C and Finance. Local internet speeds average 100.6 Mbps, supporting fast development and collaboration. Average local salaries are around $36,946, reflecting market rates.
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Found 92 matching agencies
With over 30 years of experience, TransPerfect helps organizations connect with their audiences worldwide. The company offers a range of services including Business Services, Customer Service Outsourcing, and Call Center Services. These services enable clients to reach new markets efficiently and effectively, maximizing gains for their business. By leveraging its specialized industry expertise, GlobalLink technology, and a team of 10,000 native-speaking linguists, TransPerfect simplifies multilingual content management and automates translation processes. This results in cost savings of up to 50% for clients. With a focus on professional translations in over 200 languages, TransPerfect is the leading choice for top companies seeking to engage with global audiences.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
AnswerForce is a leading provider of live call answering and virtual customer service solutions. Our team of experienced professionals provides personalized support to businesses, ensuring they receive the attention and care their customers deserve. With our state-of-the-art technology and flexible call center model, we help businesses grow and succeed. We're dedicated to delivering exceptional results and building long-lasting relationships with our clients.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Saucal specializes in developing, enhancing, and maintaining online stores powered by WooCommerce. By leveraging their expertise, businesses can extend their in-house team, fill knowledge gaps, and stay informed throughout the process. Saucal's support and maintenance plans ensure websites remain up and running 24/7. This expert agency offers comprehensive services that benefit clients by providing a tailored solution for their e-commerce needs.
team of 2 - 10 people
10+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
Virtual Gurus provides high-quality support for businesses, enabling them to focus on growth and productivity. The company offers a range of services including customer service outsourcing, digital marketing, social media marketing, and more. These services can benefit clients by providing skilled and dedicated support that meets their unique needs and business requirements. With Virtual Gurus, clients can save time, increase efficiency, and improve their overall operations. The company's innovative approach to virtual support also ensures a higher standard of quality than traditional outsourcing methods.
team of 2 - 10 people
9 years of industry experience
rate $25 - $50 / hr
min project budget $1k
Callnovo provides comprehensive customer service solutions to businesses worldwide. With a strong focus on multilingual support, the company helps clients navigate the complexities of global customer service across various industries. Their services include business services, customer service outsourcing, call center services, and sales outsourcing, designed to unlock success for companies of all sizes. By partnering with Callnovo, clients can tap into a team of experienced representatives who offer 7*24-hour chat services, rapid response speeds, and expertise in multiple languages. This enables businesses to build strong relationships with their customers, improve customer satisfaction, and drive revenue growth. With Callnovo's help, companies can establish efficient brand service channels that support phone, email, online chat, and social media, providing a competitive edge in the market.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Omnie Integrated Services Inc. provides Business Services and Customer Service Outsourcing to help businesses succeed in today's competitive market. By utilizing innovative technologies and strategies, they deliver exceptional customer experiences that embody their brand values. With a focus on automation, personalization, and efficiency, Omnie helps businesses streamline processes, drive down costs, and increase productivity. Their services are designed to meet the unique needs of each client, resulting in world-class Customer Satisfaction scores.
team of 26 - 50 people
5 years of industry experience
contact for pricing
min project budget $1k
Zrafted is a global company that helps businesses grow faster than ever. We provide innovative digital solutions, including web development, e-commerce platforms, and customer service outsourcing. Our team of experts uses cutting-edge technologies to deliver tailored solutions that drive business growth. With a focus on customer satisfaction, we strive to build long-lasting relationships with our clients.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
contact for pricing
Contact Point 360 is a leading provider of customer experience solutions, leveraging advanced technologies to drive business growth. By harnessing the power of big data, IoT, and AI, they help brands create omnichannel experiences that delight customers and set them apart from the competition. With expertise in areas such as customer support outsourcing, call center services, and sales outsourcing, Contact Point 360 empowers businesses to achieve their goals and build lasting relationships with their clients.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Lex Reception provides professional, reliable, and efficient legal reception services to law firms. Their services include business services, customer service outsourcing, call center services, sales outsourcing, and specialized legal intake and case screening. With 24/7 availability, Lex Reception helps law firms stay ahead of the competition and provide excellent client service. By partnering with Lex Reception, law firms can improve lead response time, automate feedback-tracking, eliminate data-entry, and streamline their workflow. This allows them to focus on high-value tasks and grow their practice. Lex Reception's dedicated team of legal receptionists provides personalized support, ensuring that every call is answered with a smile.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
This renowned outsourcing firm has been in operation since 1955, offering an array of services to enhance business efficiency. Their expertise encompasses AI Development, Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing. By partnering with Bill Gosling Outsourcing, clients can benefit from streamlined operations, increased productivity, and improved customer satisfaction. The company's commitment to innovation and agility enables it to stay ahead of the curve in the ever-evolving business landscape. With a focus on trust, transparency, and creativity, they help their clients soar to new heights. Whether it's Accounts Receivable Management or Live Chat support, Bill Gosling Outsourcing provides tailored solutions that meet the unique needs of each client.
team of 501 - 1000 people
70+ years of industry experience
contact for pricing
min project budget $10k
VoiceLogic is a full-service marketing communications house that offers innovative messaging solutions for generating sales, business leads, and event attendance. The company provides business services, customer service outsourcing, call center services, and sales outsourcing. Their senior consultants offer professional campaign guidance and market advice to help clients make informed decisions. VoiceLogic generates prequalified 'sales-ready leads' using proven calling scripts and ringless voicemail broadcasts. Free data scrubbing, duplicate removal, and web scraping or extraction services are also provided to clients. By leveraging new marketing technologies, VoiceLogic has been a pioneer in the industry since 1996.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
Viiz Communications offers a range of services that combine innovative technology with exceptional customer care. Their Business Services and Customer Service Outsourcing solutions help companies like yours improve their emergency response, customer care, and voice-to-cloud capabilities. With secure and redundant mesh networks, Viiz provides seamless communication experiences for clients across various industries. By leveraging smart technologies and human support, Viiz enables businesses to future-proof their communications and stay ahead of the competition. Whether it's crisis management or everyday customer interactions, Viiz's dedicated agents provide expert support that meets individualized needs. Through their Live Support feature, customers receive a personalized experience tailored to their brand requirements.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
WiserBrand is a trusted digital partner for small to medium-sized businesses, providing comprehensive services to drive growth and success. With expertise in web & software development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), digital marketing, search engine optimization (SEO), pay per click, WiserBrand empowers businesses to overcome challenges and achieve long-term growth. From analysis to transformation, WiserBrand's team of experts delivers tailored solutions that enhance user experience, establish reliable security, and create web design options that help businesses stand out from the competition.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Expert in IT services and consulting, Millennium1 Solutions provides a comprehensive range of business services to help organizations enhance their brand promise. By delivering connected frictionless customer experiences, the company helps clients attract, win, secure, and grow their customer relationships. With a strong onshore and offshore delivery footprint, talented people, process knowledge, and enabling technology, Millennium1 Solutions acts as a trusted partner for its clients in various industries such as Financial Services, Retail, eCommerce, Telecommunications, and Government. The company offers secure facilities with PCI certification, CISD certifications, and SOC 3 reports, supporting multiple languages including English, French, Cantonese, Mandarin, and Spanish.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
General Billing Solutions Inc provides expert accounts receivable management solutions for businesses, including third-party collection services and payment management systems. This enables companies to streamline their financial operations, improve cash flow, and reduce bad debt. With a focus on customer service outsourcing, General Billing Solutions Inc offers tailored solutions for various industries, such as financial banking, telco utilities, commercial b2b, insurance, and manufacturing. By leveraging leading-edge technology and experienced staff, the company provides a comprehensive approach to credit and risk management services. This allows businesses to focus on their core activities while General Billing Solutions Inc handles accounts receivable management. The company's global network, in partnership with the International Credit Exchange, offers clients access to over 4000 credit professionals and operating in over 100 countries.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
24-7 INTOUCH offers custom-fit customer experience solutions designed by experts. The company delivers real-world results and insights, meeting the needs of clients across various industries. By providing tailored CX services, 24-7 INTOUCH helps businesses achieve their objectives. Custom-fit CX solutions are offered for North America, Latin America & Caribbean, Asia Pacific, and more. Joining the future of customer support allows clients to exceed their expectations. With a focus on customer experience, 24-7 INTOUCH ensures that every interaction is meaningful and efficient.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $1k
Corpshore Solutions is a multinational business process outsourcing (BPO) provider that enables businesses to reduce costs, accelerate growth, and realize corporate goals while maintaining competitive advantage. Leveraging state-of-the-art technologies, Corpshore offers a range of services including Big Data & BI, Business Services, Customer Service Outsourcing, and Market Research. By partnering with Corpshore, clients can save up to 75% on operations & payroll costs and tap into a world-class team of experts. With Corpshore, businesses can carve out a solid niche within their respective industries and achieve tangible results through outsourcing.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $250k
OnCall Centre provides exceptional customer service and message management for over 50 years, ensuring that no call or message is missed. With highly trained agents available 24/7 in English and French, businesses can benefit from tailored statistics and business information to improve their operations. Custom call scripts and message management enable companies to obtain the exact information they need, while secure email, SMS, and web-based forms streamline communication channels. By outsourcing call center services, companies can save time, reduce costs, and focus on more critical issues.
team of 2 - 10 people
50+ years of industry experience
contact for pricing
min project budget $1k
GeeksForLess is a trusted IT software development company and outsourcing partner. With over 20 years of experience, they help businesses transform their challenges into opportunities by providing top-quality IT consulting and outsourcing services. Their services enable companies to focus on core competencies while entrusting specialized tasks to experts. GeeksForLess delivers outstanding quality, strong customer focus, exceptional knowledge base, and expertise in various technology branches, giving a competitive edge compared to other popular outsourcing locations. They support businesses across multiple industries, including healthcare IT, tourism, and more, by providing custom software development, testing services, AI development, DevOps, IoT development, IT services & consulting, cybersecurity & pentesting, business services, customer service outsourcing, web design (UI/UX), sales outsourcing, mobile app development, software development, and more.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
CanadaDirect provides a range of services to help businesses enhance their customer experience and drive growth. Their expert call center services enable companies to deliver exceptional customer care, whether through inbound or outbound marketing channels. By utilizing their Voice Assistant Solution (VAS), businesses can improve the efficiency and effectiveness of their calls, while also ensuring compliance with regulatory requirements. CanadaDirect's team provides customized solutions that help clients differentiate themselves in the marketplace and turn inbound marketing calls into sales opportunities. With a focus on first call resolution and customer experience, CanadaDirect helps companies like B2B and B2C businesses develop strong relationships with their customers. By leveraging technology to enhance the customer journey, CanadaDirect enables businesses to reach potential prospects and turn them into customers.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
min project budget $10k
FlairsTech provides a range of services to help businesses optimize and grow. The company offers full-cycle software development, business process outsourcing (BPO), and implementation services. These services enable companies to expand their operations, improve customer experience, and streamline processes. By leveraging FlairsTech's expertise in innovation, talent, and technology, businesses can increase results, improve operations, and extend their in-house capabilities. The company's dedication to delivering high-quality services has earned it a reputation as a reliable and strategic partner.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $5k
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Post your project — free & easyThe digital agency industry in Canada has experienced substantial growth in recent years, driven by increasing digital transformation efforts among businesses. Canadian digital agencies specialize in various services, including web design and development, digital marketing, SEO optimization, content creation, social media management, and analytics. Major cities such as Toronto, Montreal, and Vancouver have become prominent hubs for digital agencies, attracting both local businesses and international clients seeking innovative digital solutions.
The digital advertising market in Canada reached CAD $13.6 billion in 2022, according to the Interactive Advertising Bureau of Canada (IAB Canada), representing a year-over-year growth rate of around 15%. Canadian companies now allocate approximately 60% of their total advertising budgets to digital channels. Mobile advertising continues to dominate, accounting for nearly two-thirds of digital ad spending.
Social media marketing and content creation remain key growth areas, driven by increased consumer engagement on platforms such as Instagram, TikTok, and LinkedIn. Additionally, the industry is seeing growing demand for specialized services in areas including e-commerce solutions, artificial intelligence-driven analytics, and user experience design.
The digital agency industry in Canada faces several challenges, including intense competition, talent shortages, and rapidly evolving technology. The competition for skilled digital professionals remains high, with agencies often competing for talent against large tech companies and startups.
However, considerable opportunities exist within niche markets and specialized services. Agencies focusing on emerging technologies such as artificial intelligence, augmented reality, and data-driven marketing strategies can differentiate themselves. Furthermore, the increasing trend toward remote work allows agencies to access talent pools beyond traditional geographic limitations.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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