Leading agencies include The Wolf Marketing, OnCall Centre, RingRang and WiserBrand. A total of 4 Customer Service Outsourcing providers in Ottawa, Canada are ready to help. They serve clients such as Swiftic, Small Businesses, Trades & Services, E-commerce clients, Tech / Professional, Property Management, Digital marketing firms, Commercial & residential, Health / Gov’t & Social and Dan Newlin Injury Attorneys. Local internet speeds average 100.6 Mbps, supporting fast development and collaboration. Population of Ottawa, Canada is 934,243. Average local salaries are around $36,946, reflecting market rates.
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Found 4 matching agencies
WiserBrand is a trusted digital partner for small to medium-sized businesses, providing comprehensive services to drive growth and success. With expertise in web & software development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), digital marketing, search engine optimization (SEO), pay per click, WiserBrand empowers businesses to overcome challenges and achieve long-term growth. From analysis to transformation, WiserBrand's team of experts delivers tailored solutions that enhance user experience, establish reliable security, and create web design options that help businesses stand out from the competition.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
OnCall Centre provides exceptional customer service and message management for over 50 years, ensuring that no call or message is missed. With highly trained agents available 24/7 in English and French, businesses can benefit from tailored statistics and business information to improve their operations. Custom call scripts and message management enable companies to obtain the exact information they need, while secure email, SMS, and web-based forms streamline communication channels. By outsourcing call center services, companies can save time, reduce costs, and focus on more critical issues.
team of 2 - 10 people
50+ years of industry experience
contact for pricing
min project budget $1k
The Wolf Marketing is a marketing and communication company that specializes in providing cutting-edge solutions for businesses. Our team of experts has years of proven experience and delivers effective resolutions to help businesses grow and succeed. We offer a range of services including business services, customer service outsourcing, web design, search engine optimization, social media marketing, pay per click, marketing strategy, call center services, and more.
team of 2 - 10 people
5 years of industry experience
contact for pricing
min project budget $1k
RingRang provides reliable receptionist services to businesses in Ottawa and Toronto. Their team of virtual receptionists ensures no call or message goes unanswered, making it easier for clients to focus on their core activities. With RingRang's services, businesses can increase revenues by booking more appointments and outselling their competition. They also help reduce the risk of missed calls and lost opportunities. By outsourcing repetitive tasks, businesses can improve customer experience and stay ahead of the competition.
team of 2 - 10 people
5 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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