Spotlight on 12 companies in Cape Town, South Africa providing Customer Service Outsourcing services!

Leading agencies include MANGO5, Webhelp, amplify5, 121 BPO and SURGO. A total of 12 Customer Service Outsourcing providers in Cape Town, South Africa are ready to help. They serve clients such as Financial Services, U.S, U.K, S.A, SMMEs, Retail, Baking, Housing, Fintech and Fashion. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Cape Town, South Africa is 3,740,026. Average local salaries are around $12,380, reflecting market rates.

Average starting budget
$4,250
while min. project budget is $500
based on 12 profiles
Average hourly rate
$72
and starting from $10 / hr
based on 12 profiles
Popular skills
Cloud PlatformMachine TranslationArtificial Intelligence
Key technical proficiencies
based on found companies
Also specialize in
Business Services (12)Customer Service Outsourcing (12)Call Center Services (10)Sales Outsourcing (6)Big Data & BI (1)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Found 12 matching agencies

C
Umhlanga Rocks, South Africa

CCI Global is a leading provider of business services, customer service outsourcing, and sales outsourcing solutions in Africa. The company empowers clients by offering world-class solutions that drive value for their customers and businesses. With extensive experience in the BPO sector, CCI has become Africa's largest outsourcing provider, supporting domestic and international clients across various industries. By leveraging its global capabilities and African expertise, CCI helps clients improve customer engagement, increase productivity, and reduce costs. The company's impact sourcing initiatives also contribute to sustainable development in Africa.

team of 1000+ people

15+ years of industry experience

contact for pricing

contact for pricing

W
Paris, France

Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.

team of 1000+ people

20+ years of industry experience

contact for pricing

contact for pricing

D
Johannesburg, South Africa

DSG enables businesses to optimize their customer experience, adapt to new market realities, and embrace digital transformation. With a reputation for delivering world-class customer experience and technology services, DSG provides integrated customer experience solutions, design and development studios, mobile virtual services enablement, cybersecurity solutions, mobile media marketing solutions, e-commerce technology partnerships, and more. These services help businesses build quality relationships with customers, increase revenue, and stay ahead of the competition.

team of 101 - 250 people

15+ years of industry experience

contact for pricing

min project budget $1k

B
Long Beach, United States

Boldr provides business services, customer service outsourcing, and call center services to help clients build diverse and engaged global teams. By outsourcing non-core functions, companies can focus on high-value work and improve personal and business performance. Boldr's flexible solutions deliver on diverse performance needs, empowering businesses to scale up with confidence. With a strong commitment to social sustainability and impact, Boldr builds bridges to an ethical supply chain aligned with its principles. The company prioritizes positive outcomes for clients, team members, and local communities, creating circular value for all stakeholders.

team of 501 - 1000 people

9 years of industry experience

contact for pricing

min project budget $1k

1
Cape Town, South Africa

121 BPO provides specialized business process outsourcing services, including customer service outsourcing, call center services, and more. By leveraging their expert team, businesses can focus on core operations while maintaining high-quality customer experiences. With a focus on precision and reliability, 121 BPO helps clients turn detractors into promoters, save significant time and money, and ensure guaranteed business continuity.

team of 2 - 10 people

30+ years of industry experience

contact for pricing

contact for pricing

S
Cape Town, South Africa

Sigma Connected Group provides business services and customer service outsourcing solutions to help businesses grow. With 24/7 white-label customer contact and service centre solutions, they offer flexible and scalable services across multiple channels. This enables businesses to focus on their core operations while leveraging the expertise of Sigma Connected Group's teams. By providing outsourced customer contact and BPO solutions, Sigma Connected Group helps clients improve customer experience and achieve better outcomes.

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

contact for pricing

S
Cape Town, South Africa

SURGO provides a comprehensive range of business process outsourcing services to help businesses succeed. Their customer service outsourcing solutions enable companies to improve their customer experience, increase efficiency, and reduce costs. With SURGO's virtual receptionists, phone support, email support, social media management, and mobile app support, businesses can focus on their core operations while enjoying a high level of service quality. This allows them to expand their reach, enhance their brand reputation, and drive revenue growth. By outsourcing non-core functions to SURGO, businesses can tap into the company's expertise, resources, and technology to achieve greater success.

team of 101 - 250 people

10+ years of industry experience

contact for pricing

contact for pricing

B
Cape Town, South Africa

Boomerang Marketing Solutions delivers world-class customer experience (CX) through multi-channel contact center and business process outsourcing. The company has proven its reliability, dedication and adaptability since launching in Cape Town in 2005. South Africa is recognized as the top BPO outsourcing destination globally. With expertise in customer acquisitions, retentions, service operations, sourcing, procurement, talent management, compliance finance, quality management, and staff recognition, Boomerang Marketing Solutions sets itself apart as a reliable partner for outsourced contact center and business processes outsourcing. The company's people-centric approach and deep domain expertise ensure exceptional CX solutions. By leveraging multiple touchpoints such as voice, text, email, webchat, and technology redundancies, Boomerang Marketing Solutions provides tailored solutions to clients. The company's services can benefit clients by improving customer retention, increasing sales, and enhancing overall business performance.

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

M
Cape Town, South Africa

MANGO5 is a leading BPO service company in South Africa, offering innovative solutions tailored to empower businesses globally. With a commitment to customer satisfaction and support, they provide bespoke services that consistently surpass client expectations across diverse sectors. Their comprehensive BPO solutions include business process outsourcing (BPO) services, customer service outsourcing, call center services, sales outsourcing, and more. By outsourcing these services to MANGO5, businesses can benefit from superior customer experience, expert technical and compliance support, compelling brand messaging, world-class employee development, streamlined talent acquisition and retention, robust data security, and global support and flexibility.

team of 101 - 250 people

20+ years of industry experience

contact for pricing

contact for pricing

a
Cape Town, South Africa

Amplify5 optimises businesses of all sizes in the UK to successfully offshore key functions to South Africa with confidence and flexibility, resulting in cost savings and rapid process improvement. This allows more time and resources to focus on core business activities. Administration Back Office Services include finance, accounting and payroll. Specialist Contact Services provide reporting, analytics and insight. The company's full flexibility enables clients to scale up and down and make changes any time. Speed to operation is also a key benefit, with operations going live in weeks from the first conversation.

team of 26 - 50 people

4 years of industry experience

contact for pricing

min project budget $5k

I
Cape Town, South Africa

In Africa Connect offers a range of services to help institutions navigate complex financial environments. Their team provides customised strategies, unbiased actuarial reporting and consulting, and technical peer assessments. This enables companies to improve performance, reduce risk, and increase stakeholder satisfaction. The company's expertise spans business services, customer service outsourcing, market research, direct marketing, and call center services.

team of 2 - 10 people

10+ years of industry experience

rate $200 - $300 / hr

min project budget $10k

3
Cape Town, South Africa

3iSolutions provides dependable business services and customer support solutions to help businesses grow. Their call center services offer efficient phone management, allowing clients to focus on growth. With offshore contact centres, clients can enjoy cost savings without compromising quality. The company's sales outsourcing services also enable businesses to expand their reach without the need for significant investments. By partnering with 3iSolutions, businesses can tap into a global talent pool and access cutting-edge technology. This enables them to deliver exceptional customer experiences while minimizing operational costs.

team of 2 - 10 people

20+ years of industry experience

contact for pricing

contact for pricing

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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