Leading agencies include CCI Global and IntelliBPO. A total of 2 Customer Service Outsourcing providers in Umhlanga Rocks, South Africa are ready to help. They serve clients such as Retail, Manufacturing, Telecommunications and Financial Services. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $12,380, reflecting market rates.
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Found 2 matching agencies
CCI Global is a leading provider of business services, customer service outsourcing, and sales outsourcing solutions in Africa. The company empowers clients by offering world-class solutions that drive value for their customers and businesses. With extensive experience in the BPO sector, CCI has become Africa's largest outsourcing provider, supporting domestic and international clients across various industries. By leveraging its global capabilities and African expertise, CCI helps clients improve customer engagement, increase productivity, and reduce costs. The company's impact sourcing initiatives also contribute to sustainable development in Africa.
team of 1000+ people
15+ years of industry experience
contact for pricing
contact for pricing
IntelliBPO empowers businesses to deliver exceptional customer experiences through flexible and cost-effective strategies. The company offers leading global companies premier outsource services, including business process outsourcing (BPO) and customer service outsourcing. With a focus on flexibility and rapid deployment, IntelliBPO provides seamless global services to support office rental savings. Their unique technology platform allows for integration with existing or preferred platforms, promoting customer loyalty, retention, and increased wallet share. By implementing digital customer experience services, IntelliBPO significantly improves overall customer satisfaction ratings.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $5k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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