Leading agencies include Integreon, MANGO5, Consumer Links, Webhelp and Centrevo. A total of 23 Customer Service Outsourcing providers in South Africa are ready to help. They serve clients such as USA, Retail, Financial Services, UK, U.S, U.K, S.A, SMMEs, France and Canada. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $12,380, reflecting market rates.
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Found 23 matching agencies
CCI Global is a leading provider of business services, customer service outsourcing, and sales outsourcing solutions in Africa. The company empowers clients by offering world-class solutions that drive value for their customers and businesses. With extensive experience in the BPO sector, CCI has become Africa's largest outsourcing provider, supporting domestic and international clients across various industries. By leveraging its global capabilities and African expertise, CCI helps clients improve customer engagement, increase productivity, and reduce costs. The company's impact sourcing initiatives also contribute to sustainable development in Africa.
team of 1000+ people
15+ years of industry experience
contact for pricing
contact for pricing
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Ec3 South Africa offers a range of business services to support companies' growth. The BPO specialists provide customer service outsourcing, call center services, and social media marketing solutions to help businesses enhance their online presence. With expertise in direct marketing and business services, Ec3 helps clients improve customer engagement and drive sales. By leveraging Ec3's services, businesses can streamline operations, increase efficiency, and achieve cost savings. For example, customer service outsourcing enables companies to focus on core activities while maintaining high-quality support for customers. Social media marketing solutions help businesses reach new audiences and build brand awareness. Direct marketing strategies can be tailored to specific client needs to drive conversions and sales. By partnering with Ec3, businesses can tap into the expertise of a seasoned BPO partner and enjoy the benefits of improved customer service, increased online visibility, and enhanced sales performance.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $10k
Integreon provides a range of services to help corporate legal teams and law firms transform their operational performance. Their solutions include customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing operational efficiency, agility, and quality. Integreon's expertise is in contract lifecycle management and breach response solutions, making them a leading firm in the industry. By partnering with Integreon, companies can gain a competitive edge and reduce the burden on their in-house staff.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
DSG enables businesses to optimize their customer experience, adapt to new market realities, and embrace digital transformation. With a reputation for delivering world-class customer experience and technology services, DSG provides integrated customer experience solutions, design and development studios, mobile virtual services enablement, cybersecurity solutions, mobile media marketing solutions, e-commerce technology partnerships, and more. These services help businesses build quality relationships with customers, increase revenue, and stay ahead of the competition.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
Boldr provides business services, customer service outsourcing, and call center services to help clients build diverse and engaged global teams. By outsourcing non-core functions, companies can focus on high-value work and improve personal and business performance. Boldr's flexible solutions deliver on diverse performance needs, empowering businesses to scale up with confidence. With a strong commitment to social sustainability and impact, Boldr builds bridges to an ethical supply chain aligned with its principles. The company prioritizes positive outcomes for clients, team members, and local communities, creating circular value for all stakeholders.
team of 501 - 1000 people
9 years of industry experience
contact for pricing
min project budget $1k
Quantanite helps businesses achieve revenue growth through AI-powered demand and lead generation services. Designed to be tailored to each client's needs, these services simplify operations and improve customer experiences, allowing clients to focus on their core activities. By combining human expertise with Generative AI and Large Language Models, Quantanite enables its customers to navigate complex challenges and unlock the full potential of technology. With a focus on compliance and operational excellence, Quantanite provides trusted partnerships that make CX and business operations more accurate, scalable, and cost-effective. This approach has been successful in various industries, including customer service outsourcing, call center services, sales outsourcing, and business services.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
121 BPO provides specialized business process outsourcing services, including customer service outsourcing, call center services, and more. By leveraging their expert team, businesses can focus on core operations while maintaining high-quality customer experiences. With a focus on precision and reliability, 121 BPO helps clients turn detractors into promoters, save significant time and money, and ensure guaranteed business continuity.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
Sigma Connected Group provides business services and customer service outsourcing solutions to help businesses grow. With 24/7 white-label customer contact and service centre solutions, they offer flexible and scalable services across multiple channels. This enables businesses to focus on their core operations while leveraging the expertise of Sigma Connected Group's teams. By providing outsourced customer contact and BPO solutions, Sigma Connected Group helps clients improve customer experience and achieve better outcomes.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
SURGO provides a comprehensive range of business process outsourcing services to help businesses succeed. Their customer service outsourcing solutions enable companies to improve their customer experience, increase efficiency, and reduce costs. With SURGO's virtual receptionists, phone support, email support, social media management, and mobile app support, businesses can focus on their core operations while enjoying a high level of service quality. This allows them to expand their reach, enhance their brand reputation, and drive revenue growth. By outsourcing non-core functions to SURGO, businesses can tap into the company's expertise, resources, and technology to achieve greater success.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
IntelliBPO empowers businesses to deliver exceptional customer experiences through flexible and cost-effective strategies. The company offers leading global companies premier outsource services, including business process outsourcing (BPO) and customer service outsourcing. With a focus on flexibility and rapid deployment, IntelliBPO provides seamless global services to support office rental savings. Their unique technology platform allows for integration with existing or preferred platforms, promoting customer loyalty, retention, and increased wallet share. By implementing digital customer experience services, IntelliBPO significantly improves overall customer satisfaction ratings.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $5k
Amalfi Outsourcing provides end-to-end outsourcing solutions to drive business growth. Leveraging data-driven insights and cutting-edge technology, they offer services such as Customer Acquisition, Retention, Customer Service, and Debt Collection. These services help businesses worldwide achieve positive acquisitions, customer satisfaction, and true ROI. With a focus on digital transformation strategies, Amalfi Outsourcing empowers clients to thrive in their respective markets. Their team of skilled professionals delivers bespoke solutions tailored to each client's brand values and company ethos. By forming genuine partnerships with clients, they provide unwavering commitment to excellence.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
Boomerang Marketing Solutions delivers world-class customer experience (CX) through multi-channel contact center and business process outsourcing. The company has proven its reliability, dedication and adaptability since launching in Cape Town in 2005. South Africa is recognized as the top BPO outsourcing destination globally. With expertise in customer acquisitions, retentions, service operations, sourcing, procurement, talent management, compliance finance, quality management, and staff recognition, Boomerang Marketing Solutions sets itself apart as a reliable partner for outsourced contact center and business processes outsourcing. The company's people-centric approach and deep domain expertise ensure exceptional CX solutions. By leveraging multiple touchpoints such as voice, text, email, webchat, and technology redundancies, Boomerang Marketing Solutions provides tailored solutions to clients. The company's services can benefit clients by improving customer retention, increasing sales, and enhancing overall business performance.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
MANGO5 is a leading BPO service company in South Africa, offering innovative solutions tailored to empower businesses globally. With a commitment to customer satisfaction and support, they provide bespoke services that consistently surpass client expectations across diverse sectors. Their comprehensive BPO solutions include business process outsourcing (BPO) services, customer service outsourcing, call center services, sales outsourcing, and more. By outsourcing these services to MANGO5, businesses can benefit from superior customer experience, expert technical and compliance support, compelling brand messaging, world-class employee development, streamlined talent acquisition and retention, robust data security, and global support and flexibility.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Centrevo offers customised business process outsourcing solutions to help businesses relieve internal pressures and focus on core activities. With a proven track record of nearly 30 years, Centrevo delivers effective BPO services that provide increased performance, cost reduction, and real ROI. The company provides services such as customer service outsourcing, call center services, sales outsourcing, and more, which can benefit clients by improving customer satisfaction ratings, reducing operational costs, and increasing revenue. By partnering with Centrevo, businesses can enjoy a flexible, scalable, and sustainable partnership that works hard for their business.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
iContact BPO provides exceptional Business Process Outsourcing (BPO) services to world-leading brands. With a strong focus on customer service, they offer a range of solutions including call center services, sales outsourcing, and customer service outsourcing. By partnering with iContact BPO, clients can enhance their CX and improve operational efficiency. The company's expertise in omnichannel service and support enables businesses to deliver seamless experiences across multiple channels. From first-party collections to smart collections, iContact BPO's solutions are designed to help clients achieve their goals. With a strategic framework for customer experience outsourcing, they help small to mid-sized businesses level up on CX and transform their operations with strategic outsourcing.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
contact for pricing
Amplify5 optimises businesses of all sizes in the UK to successfully offshore key functions to South Africa with confidence and flexibility, resulting in cost savings and rapid process improvement. This allows more time and resources to focus on core business activities. Administration Back Office Services include finance, accounting and payroll. Specialist Contact Services provide reporting, analytics and insight. The company's full flexibility enables clients to scale up and down and make changes any time. Speed to operation is also a key benefit, with operations going live in weeks from the first conversation.
team of 26 - 50 people
4 years of industry experience
contact for pricing
min project budget $5k
In Africa Connect offers a range of services to help institutions navigate complex financial environments. Their team provides customised strategies, unbiased actuarial reporting and consulting, and technical peer assessments. This enables companies to improve performance, reduce risk, and increase stakeholder satisfaction. The company's expertise spans business services, customer service outsourcing, market research, direct marketing, and call center services.
team of 2 - 10 people
10+ years of industry experience
rate $200 - $300 / hr
min project budget $10k
VirtuCall provides expert call center services designed to meet the unique needs of businesses. The company offers telemarketing, internet marketing, SMS marketing, and inbound/outbound call services that help clients grow their revenue. With a commitment to using the latest communications technology, VirtuCall ensures high-quality service and reliable performance. By partnering with VirtuCall, businesses can focus on their core operations while benefiting from professional agents who provide hassle-free assistance. The company's friendly and efficient team strives to build long-term relationships with clients, promoting and serving their products or services with dedication and expertise. Through its custom call center solutions, VirtuCall helps businesses succeed in the competitive market.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Consumer Links provides high-quality business process outsourcing services to transform businesses worldwide. By leveraging its international infrastructure, the company offers brand protection, reliability, and data security, enabling clients to outsource key functions of their business with confidence. The company's focus is on delivering real business value through exceptional customer experiences. Its BPO services include inbound calls, outbound lead generation, email management, and back-office administration, allowing businesses to manage growth in a more controlled and sustainable manner.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
3iSolutions provides dependable business services and customer support solutions to help businesses grow. Their call center services offer efficient phone management, allowing clients to focus on growth. With offshore contact centres, clients can enjoy cost savings without compromising quality. The company's sales outsourcing services also enable businesses to expand their reach without the need for significant investments. By partnering with 3iSolutions, businesses can tap into a global talent pool and access cutting-edge technology. This enables them to deliver exceptional customer experiences while minimizing operational costs.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
ARC Business Process Outsourcing is a leading South African outsourcing partner that specializes in providing innovative business process solutions to clients globally. The company's core services include customer service outsourcing, call center services, sales outsourcing, and back office processes such as HR, payroll, and data processing. By outsourcing these functions, businesses can enjoy reduced payroll costs, access to a large staffing pool, and the flexibility to rapidly scale up or down based on their business needs. With ARC, clients can increase their services and/or sales teams while saving up to 80% on monthly salary expenses. The company's commitment to delivering excellent customer service is built around innovation, sustainable relationships, and accountability. Through software integrations, ARC enables seamless communication between clients and their customers. With offices in South Africa, the UK, and the US, ARC Business Process Outsourcing has established itself as a top leader in business process outsourcing.
team of 26 - 50 people
5 years of industry experience
contact for pricing
contact for pricing
Bizam-sa offers a customisable approach to email banner signature marketing that works like magic. This solution gets recipients excited, keeps them interacting, and makes sure they recognise the brand at first glance. Bizam's digital platform allows businesses to create beautifully designed emails that drive results. By maintaining contact with customers and subscribers, businesses can engage with their audience and share messages in a way that drives improved interaction. Bizam takes email banner signature marketing to new heights by offering customisable and scalable packages that cater to most major email service providers.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
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Post your project — free & easySouth Africa's digital agency industry is rapidly evolving, driven by increased digital adoption among businesses and consumers alike. With internet penetration reaching over 68% of the population in 2023, digital marketing, social media management, and web development services have significantly expanded. Johannesburg, Cape Town, and Durban have emerged as central hubs for digital agencies, hosting both local and international players.
Despite growth, the digital agency landscape faces several challenges, including economic uncertainty, limited digital infrastructure in rural areas, and a significant digital skills gap. Agencies struggle to retain skilled professionals, as talent often migrates abroad or to larger local companies offering better incentives.
Yet, significant opportunities remain:
In conclusion, South Africa's digital agency industry shows promising growth driven by increased digital adoption, despite facing infrastructure and skills challenges. Agencies that innovate and adapt to local market conditions will likely benefit substantially in the coming years.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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