Leading agencies include Consumer Links and Centrevo. A total of 2 Customer Service Outsourcing providers in Mount Anderson, South Africa are ready to help. They serve clients such as Business Services. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $12,380, reflecting market rates.
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Found 2 matching agencies
Consumer Links provides high-quality business process outsourcing services to transform businesses worldwide. By leveraging its international infrastructure, the company offers brand protection, reliability, and data security, enabling clients to outsource key functions of their business with confidence. The company's focus is on delivering real business value through exceptional customer experiences. Its BPO services include inbound calls, outbound lead generation, email management, and back-office administration, allowing businesses to manage growth in a more controlled and sustainable manner.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
Centrevo offers customised business process outsourcing solutions to help businesses relieve internal pressures and focus on core activities. With a proven track record of nearly 30 years, Centrevo delivers effective BPO services that provide increased performance, cost reduction, and real ROI. The company provides services such as customer service outsourcing, call center services, sales outsourcing, and more, which can benefit clients by improving customer satisfaction ratings, reducing operational costs, and increasing revenue. By partnering with Centrevo, businesses can enjoy a flexible, scalable, and sustainable partnership that works hard for their business.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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